Key Account Manager (Government Vertical, Delhi)

As a Key Account Manager at Jio, you will be responsible for driving revenue and developing strategic account plans for key customers in the BFSI vertical. You must have at least 5 years of experience in B2B sales managing for strategic and growth accounts/large clients. Your main responsibilities will include account planning to identify upsell and cross-sell opportunities, customer relationship management to build strong relationships with key clients, and cross-functional collaboration with departments such as Service Delivery, Care & Assurance, Finance, and Marketing. You will be expected to monitor customer satisfaction metrics, conduct regular customer surveys and feedback sessions, and take proactive steps to address any issues to ensure superior customer experience. Your key deliverables will include incremental revenue through new customer acquisitions, revenue retention in existing accounts, and ensuring superior customer experience by driving project delivery as per agreed timelines. To excel in this role, you should have a strong knowledge of the industry and products, significant work experience in B2B sales, expertise in key account management, customer focus, problem-solving skills, and the ability to collaborate and build relationships effectively. Additionally, you must ensure collections against billing with zero disputes and comply with statutory and regulatory requirements.,