Company Description Kapil Eye Hospital, located in Ambala and just 45 kilometers from Chandigarh International Airport, is a leading eye care facility offering a diverse range of services. The hospital specializes in advanced cataract surgery, refractive error correction, squint treatment, and medical and surgical care for retina, glaucoma, and cornea transplantation. With state-of-the-art technology and a team of highly skilled professionals trained at top institutions, Kapil Eye Hospital is committed to delivering exceptional patient outcomes. Its approach combines cutting-edge treatments and personalized, compassionate care. Role Description This is a full-time, on-site role located in Ambala for a Relationship Manager. The Relationship Manager will be responsible for building and maintaining strong relationships with patients and stakeholders, addressing inquiries, and ensuring a seamless patient experience. The role involves coordinating with medical teams, handling patient feedback, and identifying opportunities to improve service quality. Additionally, the Relationship Manager will oversee patient communications and contribute to the hospital's efforts in promoting trust and satisfaction. Qualifications Excellent communication, interpersonal, and relationship-building skills Strong ability to address inquiries, manage patient feedback, and ensure service quality Organizational and time-management skills to oversee smooth coordination within teams Proficiency in customer relationship management (CRM) tools and basic computer applications Ability to work independently and in a patient-focused environment Experience in healthcare or hospitality industries is an advantage Bachelor's degree in Business Administration, Healthcare Management, or related field preferred
As a Relationship Manager at Kapil Eye Hospital, your role will involve building and maintaining strong relationships with patients and stakeholders to ensure a seamless patient experience. You will be responsible for addressing inquiries, handling patient feedback, and identifying opportunities to improve service quality. Your coordination with medical teams and oversight of patient communications will be crucial in promoting trust and satisfaction. Key Responsibilities: - Build and maintain strong relationships with patients and stakeholders - Address inquiries and ensure a seamless patient experience - Coordinate with medical teams to improve service quality - Handle patient feedback and contribute to service quality enhancement - Oversee patient communications to promote trust and satisfaction Qualifications: - Excellent communication, interpersonal, and relationship-building skills - Strong ability to address inquiries and manage patient feedback - Organizational and time-management skills for smooth team coordination - Proficiency in customer relationship management (CRM) tools and basic computer applications - Ability to work independently in a patient-focused environment - Experience in healthcare or hospitality industries is an advantage - Bachelor's degree in Business Administration, Healthcare Management, or related field preferred,