Posted:1 day ago|
Platform:
Work from Office
Full Time
Job Responsibilities : Provide support to resolve/troubleshoot the issues faced by the clinicians & other users. Follow standard operating procedures; be compliant with policies and procedures as set by the client. Ensure all support-related data is accurately logged into the tracking application. Document, track and take appropriate actions to close or escalate product incident related issues in a timely manner. Develop deep expertise in products supported. Job Requirements : Masters\Bachelors in Computer Science or equivalent fields. 2 years of experience in providing support for the US healthcare space. Basic understanding of healthcare informatics and clinical terminology. Strong English language skills. Data-driven, analytical, disciplined, objective, and detail-oriented. Intermediate knowledge of Mysql 5.5/5.6/5.7 & T-SQL Programming. Excellent troubleshooting and problem-solving skills.
Aquity Solutions
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