Junior Associate - Quality Analyst (Call Center monitoring)

• Hindi and English Proficiency is required.
• 1 year of previous Quality/Training experience in a call centre background - Highly preferred

We are looking for a detail-oriented 'Junior Associate - Quality & Training' to join our team. The role involves monitoring customer interactions, evaluating call quality, and supporting continuous improvement efforts to ensure a high standard of customer service.

Job Responsibilities:

• Listen to recorded calls to check quality and accuracy.
• Report call issues or problems to senior team members.
• Support training of new joinees.
• Help update call scripts or guidelines when needed.
• Work with team leads to improve agent performance.
• Keep records of quality checks and reports.

Job Types: Full-time, Permanent

Pay: From ₹25,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Experience:

• call monitoring: 1 year (Required)

Language:

• Hindi (Required)

Work Location: In person