Jr WordPress + Support Ticket Executor

Role Summary

We are seeking a proactive and detail-oriented Junior WordPress + Support Ticket Executor to join our team. This hybrid role involves maintaining and updating WordPress-based websites, while also managing technical support tickets and ensuring timely resolution of client and internal issues. Ideal for someone looking to grow their web development and customer support skills in a fast-paced environment.

Responsibilities

WordPress Maintenance & Development

· Implement minor changes to WordPress sites (text, images, themes, plugins).

· Update core WordPress, themes, and plugins safely and regularly.

· Support in creating and editing new pages using Gutenberg, Elementor, or similar builders.

· Troubleshoot basic frontend/backend issues (e.g., broken links, layout errors, plugin conflicts).

· Assist in basic SEO implementations (meta tags, alt attributes, XML sitemaps).

Support Ticket Execution

· Monitor and respond to support tickets via [Zendesk, Freshdesk, Jira, or other tools].

· Triage incoming issues and assign/escalate where appropriate.

· Document resolutions and update knowledge base entries.

· Ensure SLAs are met and communication is clear with stakeholders.

Quality Assurance

· Perform basic cross-browser and device testing for updates and bug fixes.

· Log issues with reproduction steps and screenshots.

· Test plugin/theme updates on staging environments before pushing live.

Requirements Technical Skills

· Basic experience with WordPress (admin interface, themes, plugins).

· Understanding of HTML/CSS (JavaScript or PHP is a plus).

· Familiarity with website hosting environments (cPanel, FTP, staging).

· Comfort using ticketing systems and version control (e.g., Git is a plus).

Communication & Organization

· Strong written communication for ticket documentation.

· Ability to prioritize tasks and meet deadlines.

Attention to detail and a proactive attitude toward learning

Preferred Qualifications

· 1 year of experience in WordPress or technical support (internships count).

· Exposure to web hosting platforms and CMS migrations is a plus.

· Experience with tools like Google Search Console, Google Analytics, or SEO plugins is a bonus.

Job Types: Full-time, Permanent

Benefits:

• Leave encashment
• Paid sick time
• Paid time off
• Provident Fund

Schedule:

• Fixed shift
• Monday to Friday

Supplemental Pay:

• Overtime pay

Ability to commute/relocate:

• Surat, Gujarat: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• WordPress: 1 year (Preferred)

Work Location: In person