42 Jobs in Shamirpet, Hyderabad, Telangana

Health Club Associate - Gym Instructor With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike. The Health Club Instructor performs reception duties and ensures all fitness facilities including the water level and temperature of the swimming pool are maintained in the best working and hygienic condition. He / she provides guidance to guests on the safe usage of the fitness equipment, ensuring guest satisfaction at all times. What will I be doing? As the Health Club Instructor, you will be responsible for performing the following tasks to the highest standards: Assist and help Health Club members or guests who require assistance in the Health Club. Handle all operating issues, towels, inventory, etc. Monitor and maintain all equipment in working order. Update and maintain skills and product knowledge at all times, providing Health Club members with information and resources regarding nutrition, weight control and lifestyle issues. Evaluate individual’s abilities, needs and physical condition, developing suitable training programs and meet any special requirements. Work varying schedules to reflect the business needs of the hotel due to the cyclical nature of the hospitality industry. Resolve guests’ concerns and implement resolutions by using discretion and judgment. Actively train the team, facilitating formal training sessions and on the job training to ensure that all team members are of the same standard. Attend trainings where and when required. Maintain discipline amongst team members, ensuring consistency in accordance with the team member handbook, Chinese Labour Law and HR guidelines. Distribute appropriate discipline when and where required. Contribute to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and customer care to team members and guests. Create a warm and welcoming arrival for guests, ensuring that they feel expected and immediately “at-home” when they arrive. Handle complaints promptly and efficiently, taking the necessary action, and informing the Guest Service Manager for follow up, where appropriate. Follow-up with all guests to ensure satisfaction with problem resolution. Apply Hilton brand standards to every action, acting as a role model and example of how the standards should be carried out in a practical setting. Knowledgeable of the hotel’s facilities and services as well as basic knowledge of Hilton International, MEAP and other properties in China. Ensure, administer and check all operating equipment in the club is working properly, cleaned and kept safely by team members, informing the Health Club Manager and Engineering department when repairs are needed. Pass on information effectively, ensuring that all necessary details are communicated to the intended people, any pending action is completed, and guest satisfaction is confirmed. Conduct daily briefings, shift handovers, attend meetings and effectively communicate information to team members. Obtain needed equipment, facilities, and materials and oversee their use. Responsible for the day to day operations of the Health Club, including condition of the facilities, security of the swimming pool and Health Club properties, maintaining an accurate schedule of events and ensuring availability of regular supplies for the Health Club. Check and ensure all daily towels, locker keys, engineering, housekeeping and operations checklists are in place and follow up on any issues with the relevant department. Ensure the hygiene and cleanliness of the club is maintained to set standards. Explain and enforce safety rules and regulations governing sports, recreational activities, and the use of exercise equipment. Observe participants and inform them of corrective measures necessary for skill improvement. Ensure that the Health Club Manager is aware and up to date of operational issues. Be up to date with competitor activities in order to be proactive and create market advantage. What are we looking for? A Health Club Instructor serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Fitness Coach qualifications. Good interpersonal skills to provide overall guest satisfaction. Able to stand, walk and / or sit to continuously perform essential job functions. Able to operate gym equipment and swim. Able to work under pressure and deal with stressful situations during busy periods. Able to effectively deal with internal and external customers with tact and diplomacy, collect and analyze accurate information and resolve conflicts. Able to work under pressure and deal with stressful situations during busy periods. What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Concierge Executive With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike. The Concierge Supervisor monitors all services provided by the Concierge associates and ensure the smooth operation of the Concierge. What will I be doing? As the Concierge Supervisor, you will be responsible for performing the following tasks to the highest standards: Follow the procedures on luggage related matters and deputize the Chief Concierge in his / her absence to ensure that operations run smoothly. Assist the Chief Concierge with manpower planning in accordance to requirements. Train all Concierge associates in accordance to hotel standards, appraise their performances, recommend promotions or transfers and handle disciplinary actions. Report all irregularities to the Chief Concierge and seek assistance from the Front Office Manager, Assistant Front Office Manager or Guest Service Manager whenever needed. Ensure proper reception of VIP / Hilton Honors members as well as other customers at the airport for both arrival and departure. Give recommendations on hotel operations when opportunities arise to improve services, increase revenue or reduce costs. Follow-up on other tasks assigned by your superior. Understand local tourism culture and city profile to provide considerate service to guests. What are we looking for? A Concierge Supervisor serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviour`s, skills, and values that follow: Secondary School education or above. At least 1 year in a supervisory level position in Concierge operation. Fluent in English to meet business needs. Appreciate Hilton culture. Good character and ethics. Strictly obey the relevant laws and regulations, internal policies and implementations. Strong sense of principle, professional management ability, a good team player, excellent interpersonal skills, a sense of decency, honest and reliable. Have a strong sense of responsibility and learning ability. Hotel management major preferred, but not required. Member of the Golden Key Association preferred. What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Laundry Associate With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike. The Laundry Attendant is responsible for the hotel’s and guests’ laundry, delivery of laundry to the linen room, guests or designated areas in line with Hilton and the hotel policies and procedures. What will I be doing? As the Laundry Attendant, you will be responsible for performing the following tasks to the highest standards: Proper handling of the different types of linen. Use equipment and chemicals appropriately. Report any faulty equipment to the Laundry team immediately. Handle guest items with utmost care to avoid damages, shrinkage, lost buttons, etc. Answer guests’ calls and requests in a friendly, efficient manner. Collect guests’ laundry when requested and ensure that the correct room numbers are tagged to it. Inspect all laundry items and note any damages, discoloration etc. before and after cleaning. Report to the team leader if you do not know the material of the clothes, before handling. Prepare costings for guests’ laundry, ensuring correct and prompt billings. Package and deliver guests’ laundry to correct guestrooms. Ensure guest needs and reasonable requests are met. Maintain a clean work area. Responsible for the collection and distribution of uniform for hotel team members. Carry out any other reasonable duties and responsibilities as assigned. Adhere to the hotel’s policies and procedures, Hilton code of business conduct, the hotel’s team member handbook, security and emergency policies and procedures. The Management reserves the right to make changes to this job description at its sole discretion and without advance notice. What are we looking for? A Laundry Attendant serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Possess a High School degree. A least 1 year of experience in the same position in a 5-star international branded hotel or comparable industry related experience. Able to work under physical and mental pressure. Knowledgeable of clothing materials and how to handle them. Able to operate the laundry machine . What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Greetings from 3GHR Services!! We are Hiring for "Autocad Draftsman" position Qualification: Diploma / Bachelor’s in Civil or Mechanical Engineering with AutoCAD Certification Experience: 3–5 Years in industrial facilities, consulting firms, or related projects Salary: Up to ₹5.5 LPA Shift: 6 Days Working Location: Shamirpet Skills: AutoCAD proficiency (2D & 3D) Strong technical drawing and drafting knowledge Good communication and problem-solving abilities Knowledge of building codes and engineering standards Job Type: Full-time Pay: ₹350,000.00 - ₹550,000.00 per year Work Location: In person

Banquets Executive With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike. Position Statement (if any) The Banquets Executive is concerned with the efficient and professional service of food and beverages within the Banquet, ensuring that the restaurant returns a budgeted profit through tight cost and stock control. This role directly supervises staff while ensuring that all guests receive optimum service in accordance with the standards, policies and procedures of the hotel and Hilton International. What will I be doing? Position Summary (bullet points) As the Banquets Executive, you will be responsible for performing the following tasks to the highest standards: Confidently know the food and beverage menu contents and explain them in detail to guests. Understand dietary requirements and offer appropriate suggestions. Complete TBS checklists on product knowledge. Make suggestions on the menu that might suit guests of different nationalities. Know menu items of all other outlets to recommend guests to other outlets. Confidently know opening hours of all restaurants and hotel outlets. Recommend other restaurants and city attractions to hotel guests. Actively check staffs’ product knowledge on each shift. Check reservations for the day, ensuring that the restaurant and staff have tables ready and that large bookings have been confirmed by phone. Ensure that all staff are briefed for the details of the shift ahead. Complete the TBS checklist on preparing the restaurant for service. Greet guests with smiles and offer assistance with coats, bags, etc., introducing yourself. Escort guests to a table and ask if they would prefer a smoking or non-smoking table. Ensure that all service procedures are carried out to the standards required. Replenish drinks, not letting cups or glasses become empty. Take personal responsibility for the service experience of all guests in the restaurant by visiting and introducing yourself to them and actively checking on their satisfaction. Follow-up on any guest questions or queries immediately, and if you don’t know the answer, check with your Manager. Knowledgeable of departmental standards, explaining these standards to the team. Positively deal with and learn from customer complaints and comments with follow-up and feedback to the Manager. Be proactive towards guests, assisting them with any reasonable requests, and training all staff to see these things before guests ask. Positively end the guest experience by checking satisfaction. Present all guests’ checks promptly on request with a feedback form and brochure. Encourage all guests to fill out feedback forms when they leave, assisting guests with their coats and bags. Thank all guests and wish them a pleasant day. Supervise the restaurant roster on a daily basis and ensure that it is in line with the changing business levels, making changes in order to achieve the F&B team’s service standards and budget goals. Control the allocated labour for each shift to ensure that customer expectations are met whilst achieving the desired labour cost. Assist the restaurant managers with training all staff for ‘induction training’ and ‘on the job training’. Offer staff constructive feedback on their performance after every shift in an aim to develop their skills and confidence. Provide leadership and direction for all staff while on duty by offering professional skills and leading by example. Be aware of the restaurant’s and overall F&B targets for food, beverage, payroll and general expense costs. Coordinate with Engineering and Housekeeping departments to ensure that cleaning is followed-up with and procedures are maintained. Ensure that the shift is reviewed, handovers and briefings are carried out. Be aware of potential highs and lows in the business. Identify and communicate potential sales leads to your Manager. Create an environment where “everyone sells”. Communicate relevant financial information to the team. Understand relevant OH&S legislations and the implications on the operation of the department. Ensure that safe and healthy working practices are observed throughout service. Report any accidents / incidents to the Supervisor / Manager. Ensure that the Food & Beverage mission is established and instilled in you and all team members. Carry out any other reasonable duties and responsibilities as assigned. The Management reserves the right to make changes to this job description at its sole discretion and without advance notice. A Banquets Executive serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: 2-4 years in a managerial position in a 4 / 5-star category hotel. Good English skills, both written and verbal to meet business needs. Familiar with computer systems. Motivated and committed, approaching all tasks with enthusiasm and seize opportunities to learn new skills or knowledge in order to improve personal performance. Flexible and responds quickly and positively to changing requirements including the performance of any tasks requested of you. Maintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals. Strong leadership, people management and training skills. Guest oriented and able to confidently build and exceed service standards. Thorough knowledge of service, cost control in F&B, labour controls, beverage menu writing, maintenance, merchandising, computer and accountings. Strong interpersonal skills and attention to details. Key strengths (under the 9 competencies) in people management communication and planning. Able to work under pressure and deal with stressful situations during busy periods. Outgoing personality and willing to work for long hours. What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Responsibilities: Supervision & Team Leadership: Effectively lead and manage a team of blue-collar workers, fostering a productive and safe work environment. Inventory & Material Management: Monitor and track the inflow and outflow of materials, ensuring accurate inventory records and efficient management systems. Technical Oversight: Apply mechanical knowledge to understand and address technical aspects of production processes, troubleshooting issues as they arise. Documentation & Reporting: Utilize basic Excel skills and computer knowledge to generate essential documents such as Delivery Challans, Bills, and Invoices. Quality & Efficiency: Contribute to maintaining high standards of product quality and operational efficiency on the shop floor. Accommodation: Willingness to reside in company-provided accommodation within the company premises. Qualifications: Proven experience in supervising blue-collar labor in a manufacturing or production environment. Strong mechanical background with the ability to comprehend technical specifications and processes. Proficiency in basic computer operations, including Microsoft Excel, for data entry and document generation. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Benefits: ESIC, EPF, and TDS benefits will be provided in accordance with company policy and statutory regulations. Company-provided accommodation. Job Types: Full-time, Permanent Pay: ₹30,000.00 - ₹35,000.00 per month Benefits: Provident Fund Schedule: Day shift Supplemental Pay: Yearly bonus Ability to commute/relocate: Shamirpet, Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (Required) Experience: Mechanical knowledge: 2 years (Required) Work Location: In person

B.tech/ B.E./Mech/Elec/ Food candidates are preferred 5-8yrs of work experience is required with good communication and proficiency in english language. Male candidates are preferred. Responsiblities: Planning and organising production schedules. Assessing project and resource requirements. Estimating, negotiating and agreeing budgets and timescales with clients and managers. Overseeing production processes. Supervising and managing the work of junior staff Act as a central hub, communicating with various departments and teams to achieve efficient and timely production. Line management, troubleshooting, shift reporting. Job Types: Full-time, Permanent Pay: ₹35,000.00 - ₹50,000.00 per month Benefits: Flexible schedule Health insurance Provident Fund Schedule: Day shift Rotational shift Supplemental Pay: Performance bonus Work Location: In person Application Deadline: 30/07/2025 Expected Start Date: 20/07/2025

Sous Chef With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike. The Sous Chef will manage and lead the team to ensure smooth running culinary operation and maximize the level of standard in the hotel’s kitchen. What will I be doing? As the Sous Chef, you will be responsible for performing the following tasks to the highest standards: Plan, prepare and implement high quality food and beverage products, and set-ups in all areas in the restaurant. Work seamlessly with recipes, standards and plating guides. Maintain all HACCP aspects within the hotel operation. Use appropriately all equipment, tools and machines. Focus on constant improvement of training manuals and SOPs. Participate actively in quality initiatives such as daily Chef briefings and monthly team meetings in order to constantly improve the culinary operation, meet targets and keep communication flowing. Work on offsite events when requested. Complete tasks and jobs outside of the kitchen area. Assist in inventory taking. Knowledgeable of hotel’s occupancy, events, forecasts and achievements. Prepare menus as requested, in a timely fashion. Work on new dishes for food tastings and photo taking. Control stations within the kitchen. Work closely with the Stewarding department to ensure high levels of cleanliness and low levels of lost and breakages. Effectively respond to guests’ requests. Learn and adapt to changes. Be receptive to constructive feedback. Purchase for and control production. Maintain at all times a professional and positive attitude towards team members and supervisors. Adhere to established hotel rules and team member handbook, ensuring all team members under your supervision do so as well for the department to operate smoothly. Coordinate, organize and participate in all production pertaining to the kitchen. Check and follow-up on the assembling of ingredients and equipment for the ala carte menu, daily menus and seasonal specials, maintaining the standards of pre-set recipes, portion control and costing at all times. Be disciplined and adhere to proper work practices at all times for yourself and team members assigned to you. Maintain good personal hygiene, clean uniforms, proper sanitation and cleanliness of the workstations and work tools. Be aware of the dangers of contaminated food and ensure ingredients in the refrigerators are checked and replaced appropriately. Report to the Executive Chef on any issues and take appropriate action. Follow-up on changes in new recipes or work methods pertaining to new menus, daily specials, and promotional activities as instructed by the Executive Sous Chef. Work closely with the Executive Sous Chef in determining the quantity of food items and ingredients to be produced, bought or prepared for that day. Exercise maximum control on wastage to achieve optimum profitability. Check all equipment belonging to the department and make sure that all are in good working order, and if necessary, report faults or problems to the Executive Sous Chef. Prepare the necessary work orders for the Engineering department. Ensure that recipes and costings are established and updated. Monitor food quality and quantity to ensure the most economical usage of ingredients. Check that the quality of food prepared by team members meet the required standard and make necessary adjustments. Select team members who display qualities and attributes that reflect department standards. Manage the training function and ensure all team members are certified in their position before taking charge of an area of responsibility. Monitor overall food operation and ensure that food items are being prepared in a timely and correct manner. Oversee the cleanliness, hygiene and maintenance of the kitchen and undertake steps necessary to maintain the highest possible standards in this area. Control, monitor and be responsible for food costs to yield the maximum amount of outlet profit and maximum guest satisfaction. Review all timesheets to ensure that team members’ work times and meal breaks are accurate. Understand, practice and promote teamwork to achieve missions, goals, and overall departmental standards. Ensure that team members have a complete understanding of and adhere to the hotel’s team member rules and regulations. The Management reserves the right to make changes to this job description at its sole discretion and without advance notice. Carry out any other reasonable duties and responsibilities as assigned. What are we looking for? A Sous Chef, serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: High School graduate or above. 5 years as cook in a Chinese / Banquet / Main / Pastry Kitchen in a 5-star category hotel or individual restaurant with high standards. At least 3 years as a Chef de Partie or 1 year equivalent position in an international brand hotel. Possess a valid health certificate. Knowledgeable with cooking techniques such as boiling, frying, stewing, reduction, simmering, steaming, baking, soup making, and dry goods preparation (for Chinese / Banquet Kitchen). Possess a variety of boiling, frying, stewing, reduction, simmering, steaming, baking, boiling, barbeque and dressing techniques (for Main Kitchen). Have a variety of pastry, chocolate and bread making techniques (for Pastry Kitchen). A dynamic and creative individual who brings a vast and varied experience in culinary arts, menu design and food promotions. A hands-on trainer who coaches and leads by example, motivates and impresses upon the team the right attitude and spirit of culinary excellence. Able to work with and consume all products and ingredients. Able to convert recipes and follow them through. Proficient in Microsoft Word and Excel. Able to set priorities and complete tasks in a timely manner. Work well in stress situations, remain calm under pressure and able to solve problems. Excellent leadership skills. Knowledgeable in HACCP. Technical education in hospitality or culinary school preferred. Good command in English, both verbal and written to meet business needs, preferred. Work experience in similar capacity with international chain hotels preferred. What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Front Desk Executive With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike. The Front Desk Executive provides leadership and guidance to Front Desk staff during the assigned shift to ensure that consistent quality service is provided. What will I be doing? As the Front Desk Executive, you will be responsible for performing the following tasks to the highest standards: Supervise Front Desk staff to ensure smooth and efficient operation during the assigned shift. Communicate effectively both verbally and in writing to provide clear directions to staff. Assign and instruct Guest Service Agents in the details of work, observing their performance and encouraging improvements. Use creative management skills to solve guest and team member problems, ensuring compliance with company standards to ensure consistent high-quality guest relations. Manage desk, resolve guest concerns, handles emergencies and other challenges that may occur during the assigned shift, implementing resolutions by using discretion and judgment. Greet customers immediately with a friendly and sincere welcome, using a positive and clear speaking voice. Listen to and understand requests, issues and situations from both guests and team members. Regular attendance in conformance with the standards established by Hilton from time to time. Work varying schedules to reflect the business needs of the hotel due to the cyclical nature of the hospitality industry. Support and motivate front desk team members by leading by example and employing competent and consistent management practices. Actively take part in training the team, supporting and leading formal training sessions and focusing on on-the-job training to ensure that all team members are of the same standard. Attend training where and when required. Act as a coach and mentor to team members, reinforcing standards and expectations and motivating team members to strive for established targets. Maintain discipline amongst team members, ensuring consistency in accordance with the team member handbook, Chinese Labor Law and HR guidelines. Be involved with the development of high potential team members to ensure that all team members are trained to progress to the next level of their career. Contribute to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and customer care to team members and guests. Responsible for the smooth induction and facilitation of training for new team members, ensuring that they are trained to the minimum level standard and that they can competently complete their jobs and know what is expected of them. Create a warm and welcoming arrival for guests, ensuring that they feel expected and immediately “at-home” when they arrive. Check-in guests in accordance with their reservation details, ensuring that the registration cards are completed, reservation information confirmed, Hilton Honors and Frequent Flyer numbers enquired, and method of payment is secured. Ensure that guests are escorted to their rooms, hotel facilities and room features are explained, and luggage is delivered in a prompt manner. Handle complaints promptly and efficiently, taking the necessary action, and informing the Guest Relations Manager or Guest Service Manager to follow-up where appropriate. Follows-up with all guests to ensure satisfaction with problem resolutions. Maintain awareness of guests’ profiles and specific preferences, ensuring that they are acted upon for each reservation. Act as the first point of contact and liaison for VIP guests, ensuring that they are treated personally and recognized as an individual. Liaise with Sales, Reservations and the Business Development teams to handle corporate guests. Promote Hilton Honors and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honors members receive personal and professional service that recognizes them as important guests and that their benefits are received. Allocate room in accordance to the guests’ reservations, preferences and remarks, maintaining a systemized and sales focused approach to room inventory management. Ensure that guests’ profiles and information is input into the Police Report system in a timely and accurate way. Apply Hilton brand standards in each and every action, acting as a role model and example of how the standards should be carried out in a practical setting. Knowledgeable of the hotel’s facilities and services as well as basic knowledge of Hilton International, MEAP and other properties in China. Up to date with information on facilities, attractions, places of interest, sights and activities in and around the hotel. Ensure communication, coordination and cooperation between the front desk and other operating departments, specifically Housekeeping, F&B and Accounts. Maintain hotel systems to ensure accuracy of information and data, and that it is easy to use and operate, in an organized and systemized way. Ensure that the Front Desk equipment and systems are functioning at all times, and that the area is maintained in a clean, tidy and organized way. Pass on information effectively, ensuring that all necessary details are communicated to the intended person and that any pending action is completed, and guest satisfaction is confirmed. Conduct daily briefings, shift handovers, attend meetings and effectively communicate information to team members. Ensure that the Assistant Front Desk and Guest Service Managers are kept aware and up to date with operational issues. Ensure that the day-to-day functions of the front desk are completed, including but not limited to Guest Service Manager’s checklists, trace reports, credit limit checks, online back-ups, allocation of rooms, Lost Interface, Pay-Masters, discount and rate discrepancies, and registration cards. Check registration cards, meetings and functions information, billing instructions, financial records and reservation backups to ensure that all information received is acted upon. Complete reports where and when requested, ensuring that they are complete and delivered on time to the respected parties. Ensure that the front desk is kept stocked and maintained with requisitions and that par levels are maintained, and stock tracked. Keep up to date and aware of competitor activities in order to be proactive and create market advantage. Adhere to the hotel selling strategy of Demand Based Pricing and maintain rate integrity by offering clear, transparent, and value for money rates to guests. Comply with Health & Safety, Emergency Management, the Disaster manual, Fire procedures and regulations. In the absence of the Guest Relations Manager, be a part of the Fire Team and take action accordingly. Adhere strictly to standard cash handling procedures amongst team members, ensuring that all team members balance their float and drop the required amount. Adhere to the company’s credit policy at all times when handling cash, credit card transactions, city ledgers, providing currency exchange services, LPO and third-party payments for rooms, meetings, F&B and any other charges that may be incurred by guests. Maintain safety deposit boxes, ensuring that guests’ valuables are safe and secure at all times. Follow-up on outstanding accounts to ensure no loss of revenue and secure method of payment for upcoming reservations. Maintain the efficiency of departure by checking all guests’ folios to ensure accuracy of charges. Manage costs effectively by minimizing and controlling expenses. Maintain awareness of sales opportunities within the hotel, maximizing revenue in an ethical and responsible manner, adhere to Hilton brand standards and ensuring that guests receive value for money. Handle guest relocations as required. Familiar with and master the Front Desk system. Carry out any other reasonable duties and responsibilities as assigned. The Management reserves the right to make changes to this job description at its sole discretion and without advance notice. What are we looking for? A Front Desk Executive serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Able to read, write, speak and understand the English language to communicate effectively with guests and employees. Able to access and accurately input information using a moderately complex computer system, including Hilton property management systems. Good interpersonal skills to provide overall guest satisfaction. Basic mathematical comprehension to understand and interpret numbers as they apply to operations in hotels. Able to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect and analyse accurate information and resolve conflicts. Able to work under pressure and deal with stressful situations during busy periods. 2 to 3 years of related working experience preferred. What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Housekeeping Associate With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike. The Housekeeping Associate cleans assigned guestrooms and keep related room floors clean at all times during a shift, assisting guests with any questions they may have. What will I be doing? As the Housekeeping Associate, you will be responsible for performing the following tasks to the highest standards: Complete and ensure all work done in assigned areas are to the highest cleanliness standards and in adherence to Hilton policies and procedures. Ensure that guests' privacies are protected during service. Offer all possible assistance to guests and respond to guests‘ requests. Clean and replenish supplies for guestrooms according to standards and procedures. Does turndown service when required. Ensure master keys are kept secure at all times. Keep trolleys neat and adequately supplied. Maintain all equipment in good working condition. Keep linen room neat and in good order. Report any loss or damage of linen, furniture, fixture or equipment and maintenance deficiencies to the Floor Supervisor. Be courteous and professional at all times, delivering high quality service to guests. Maintain good working relationships with team members and all other departments. Report maintenance issues promptly to the Engineering team. Ensure compliance of lost and found procedures. Take appropriate action to resolve guests’ complaints. Promote the hotel and Hilton products and services. Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests. Adhere by the hotel’s policies and procedures, Hilton code of business conduct, the hotel’s team member handbook. The Management reserves the right to make changes to this job description at its sole discretion and without advance notice. Carry out any other reasonable duties and responsibilities as assigned. What are we looking for? A Housekeeping Associate serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: High school graduate and attended skills training school. Minimum of 1 year of experience in the Housekeeping department. 1-2 years of experience in similar capacity with international chain hotels. English literate to meet business needs. Good knowledge of housekeeping’s daily operations on guest floors Flexible with working hours, able to work morning / evening shifts, weekends and public holidays. Good knowledge of chemical usage and cleaning rooms. What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Job Opening: BMS & IBMS Operator (2 Positions) Location: Genome Valley, Shamirpet, Hyderabad Employment Type: Full-Time (On-Site, Shift Work) About the Role We are hiring two BMS & IBMS Operators to support day-to-day operations at our facility in Genome Valley, Hyderabad . This role involves monitoring, operating, and basic maintenance of Building Management Systems (BMS) and Integrated Building Management Systems (IBMS), including HVAC , fire alarms , CCTV , access control , public address (PA) systems , and door interlocking systems. This is a shift-based on-site role. Candidates should be flexible to work in either A Shift or B Shift on rotation. Openings A Shift: 6:00 AM – 2:00 PM B Shift: 2:00 PM – 10:00 PM (Rotational shift schedule will apply) Key Responsibilities Monitor and operate BMS & IBMS systems including: HVAC controls, fire alarms, CCTV, access control, and door interlocks Escalate alarms, faults, or abnormalities to the engineering team Perform basic system checks and routine reporting Assist in basic troubleshooting and coordination with service teams Maintain shift logs, checklists, and incident reports Ensure adherence to site safety and operational procedures Required Skills & Qualifications ITI / Diploma in Electrical, Electronics, Instrumentation, or a related field 1+ years of experience in BMS/IBMS operations or facility monitoring roles Basic understanding of BMS platforms Familiar with fire alarms , CCTV, and access control systems Willingness to work in rotational shifts Basic computer skills and knowledge of MS Excel for reporting Preferred Qualifications Experience working in pharmaceutical, biotech, or regulatory environments Exposure to Siemens BMS and fire alarm panels Understanding of alarm management and basic troubleshooting Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹30,000.00 per month Benefits: Commuter assistance Paid sick time Provident Fund Schedule: Day shift Supplemental Pay: Yearly bonus Experience: total work: 1 year (Preferred) Work Location: In person

SPA Executive With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike. The Spa Executive provides guests with excellent service and information of all spa services and retail products. What will I be doing? As the Spa Executive, you will be responsible for performing the following tasks to the highest standards: Adhere to the customer-first purpose and promptly attend to customers’ needs. Communicate well with guests and colleagues. Be a positive influence, responsible and proactive in solving problems. Seize opportunities for self-improvement by learning new skills. Flexible and responsive to changes in work requirements. Be a good team player, helping team members achieve team goals. Advise on departmental operating procedures and improvement of environmental facilities, etc. Maintain vigilance and sense of responsibility at all times. Ensure all facilities and equipment are operating well. Ensure guests have a comfortable and safe experience, and employees can work in a safe environment. Ensure that all activities performed in the spa, fitness room and all areas of the hotel conform to Hilton brand standards at all times. Pay attention to the results of customer satisfaction and loyalty surveys, communicate effectively to team members and conduct training analysis according to the results. Adhere to Hilton service standards and service quality reviews. Assist in department trainings for new employees. Ensure that the daily opening and closing of the spa is carried out smoothly and efficiently. Maintain a high level of cleanliness in work areas including the retail display area, reception area, linen rooms, tea rooms, massage rooms, wet area, outdoor swimming pools and fitness centres. Conduct monthly inventory checks and control inventory, ensuring that items are not kept for more than 3 months. Receive products at the receiving department when they arrive. Provide consistent service to guests, so that they enjoy pleasant, memorable and professional services. Ensure all emails are answered and followed up. Send confirmation letters to confirm massage treatments with guests. Prepare and ensure adequate tea and towels are ready for guests’ use. Make sure to maximize the use of the massage rooms and Massage Therapists. Read and update the message book of Massage therapists and Receptionists to ensure that each employee signs for confirmation. Pay attention to malfunctioning equipment and follow up with its repair. Assist in the building and maintenance of an efficient team by taking an active interest in team members’ welfare, safety, training and development. Perform any other reasonable duties as assigned. The Management reserves the right to make changes to this job description at its sole discretion and without advance notice. What are we looking for? A Spa Executive serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Minimum 2 years of experience or equivalent combination of education and experience. Able to read, write and speak English in order to communicate efficiently with guests and team members. Good interpersonal skills to provide overall guest satisfaction. Able to work under pressure and deal with stressful situations during busy periods. Must be physically fit and able to work long hours. Knowledgeable of all spa treatments, fitness services and retail products available in the Spa & Fitness department. What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Front Office Associate With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike. The Front Office Associate greets and registers guests, providing prompt and courteous service. He / she checks guests in and out, resolving guest challenges throughout their stay in our hotel. This role upgrades guests as required and promotes the hotel’s services. What will I be doing? As the Guest Service Agent, you will be responsible for performing the following tasks to the highest standards: Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rates. Make appropriate selection of rooms based on guests’ needs, code electronic keys, confirms the room number and rates with a written confirmation. Promote and administer Hilton marketing programs such as Hilton Honors for arriving guests, ensuring guests know the location of rooms containing room keys, tokens of our appreciation, gifts, etc., to guests. Ensure rooms and services are correctly accounted for within guests’ statements, properly stating services provided by the hotel. Assist guests with check-out payments or charges, accepting and recording vouchers, credits, traveller’s checks and other forms of payment, converting foreign currency at current posted rates. Greet customers immediately with a friendly and sincere welcome with a positive and clear speaking voice, listen and understand requests, respond with appropriate actions and provide accurate information such on outlet hours, special VIP programs, events, etc. Receive special requests from guests and respond appropriately or forward requests to appropriate team members for their decisions and actions. Promptly answer the telephone and email inquiries, inputting messages into the computer and advising other team members of special guests’ needs. Retrieve messages and communicate the content to guests, retrieving mail, packages and facsimiles or other special items for customers as requested. Record guests’ complaints, conducting thorough research to develop the most effective solution and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, quality of dishes etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion. Take on an active role in the team by being kind, cooperative, and helpful and never forgetting the person behind the guest. Actively take part in training where and when required, attending formal training sessions and on the job trainings to ensure standards and develop skills and abilities. Contribute to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and customer care to team members and guests. Take on an active role in the Executive Floor team, ensuring effective communication and working as a team in order to reach goals and targets. Create a warm and welcoming arrival for guests, ensuring that they feel expected and immediately “at-home” when they arrive. Check-in guests in accordance with their reservation details, ensuring that the registration cards are completed, reservation information confirmed, Hilton Honours and Frequent Flyer numbers enquired about, and method of payment is secured. Handle complaints promptly and efficiently, taking the necessary action, and informing the Duty Manager or Guest Relations Manager to follow-up where appropriate. Follow-up with all guests to ensure satisfaction with problem resolution. Maintain awareness of guests’ profile and specific preferences, ensuring that they are acted upon for each reservation. Ensure that VIP guests are treated personally and recognized as an individual. Liaise with Sales, Reservations and the Business Development teams to handle corporate guests. Promote Hilton Honours and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honours members receive personal and professional service that recognizes them as important guests and that their benefits are received. Ensure a prompt and efficient departure, by settling guests’ accounts as per billing and reservation instructions, ensuring that all guests’ folios are correct. Input information into Fidelio regarding guests, ensuring accuracy and that all details are completed, and the information can be clearly understood by other team members. Apply Hilton brand standards in each and every action, acting as a role model and example of how the standards should be carried out in a practical setting. Knowledgeable of the hotel’s facilities and services as well as basic knowledge of Hilton International, MEAP and other properties in China. Up to date with information on facilities, attractions, and places of interests, sights and activities in and around the hotel. Effectively communicate, coordinate and cooperate with Housekeeping, F&B, Engineering and IT. Report problems with hotel systems, hardware or facilities to the appropriate parties and follow-up to ensure that corrective action has been taken. Ensure that the Guest Service Manager is kept aware and up to date with operational issues. Pass on information effectively, ensuring that all necessary details are communicated to the intended person and that any pending action is completed, and guest satisfaction is confirmed. Attend daily briefings, shift handovers, meetings and read the logbook on a daily basis. Ensure that the day-to-day functions of the front desk are completed, including but not limited to checklists, trace reports, credit limit checks, and online back-ups. Check registration cards, meetings and functions information, billing instructions, and reservation backup to ensure that all information received is acted upon accordingly. Ensure that the front desk stock is managed and not wasted, maintaining costs where able. Keep up to date and aware of competitor activities in order to be well informed. Adhere to the hotel selling strategy of Demand Based Pricing and maintain rate integrity by offering clear, transparent, and value for money rates to guests. Comply with Health & Safety, Emergency Management, the Disaster manual, Fire procedures and regulations, taking part in the fire team when and where directed. Adhere strictly to standard cash handling procedures, ensuring to balance float and drop the required amount, managing cash, credit card transactions, city ledgers, vouchers and all other forms of payment correctly. Adhere to the company’s credit policy at all times when handling cash, credit card transactions, city ledgers, providing currency exchange services, LPO and third party payments for rooms, meetings, F&B and any other charges that may be incurred by guests. Provide safety deposit boxes to guests, ensuring that guests’ valuables are safe and secure at all times. Follow-up on outstanding accounts to ensure no loss of revenue and secure method of payment for upcoming reservations. Maintain the efficiency of departure by checking all guests’ folios to ensure accuracy of charges. Upsell rooms to higher room and rate categories, ensuring maximum revenue generation from each guest. Maintain awareness of sales opportunities within the hotel, maximizing revenue in an ethical and responsible manner, adhering to Hilton brand standards and ensuring that guests receive value for money. Attempt to communicate with guests in guests’ native language, if applicable. Carry out any other reasonable duties and responsibilities as assigned. The Management reserves the right to make changes to this job description at its sole discretion and without advance notice. What are we looking for? A Guest Service Agent serving Hilton Brands is always working on behalf of our Guests and working with other Team members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Able to perform moderately complex mathematical calculations without error. Able to read, listen and communicate effectively in English, both verbally and in writing to meet business needs. Able to access and accurately input information using a moderately complex computer system. Able to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts. Good interpersonal skills to provide overall guest satisfaction. Able to work under pressure and deal with stressful situations during busy periods. 1 or 2 years of related working experience preferred. What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team members are at the heart of it all!

Spa Therapist With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike. The Therapist administers professional treatments such as body therapy, face therapy and nail therapy to guests. The role possesses excellent communication skills and up sells treatment and products with strong treatment and product knowledge. What will I be doing? As the Therapist, you will be responsible for performing the following tasks to the highest standards: Adhere to the customer-first purpose and promptly attend to customers’ needs. Communicate well with guests and colleagues. Be a positive influence, responsible and proactive in solving problems. Flexible and responsive to changes in work requirements. Be a good team player, helping team members achieve team goals. Advise on departmental operating procedures and improvement of environmental facilities, etc. Ensure that all activities performed in the spa, fitness room and all areas of the hotel conform to Hilton brand standards at all times. Greet all guests with a warm, friendly and sincere smile. Communicate with guests to understand their feedback and provide professional service to them. Able to understand guests’ requests and communicate with superiors promptly. Adhere to Hilton service standards and service quality reviews. Assist in department training for new employees. Ensure that the daily opening and closing of the spa is carried out smoothly and efficiently. Maintain a high level of cleanliness in the work area. Ensure that all items are kept for no more than 3 months, conducting monthly inventory checks and control inventory. Receive products when they arrive. Provide consistent service to guests, so that guests enjoy pleasant, memorable professional services. Maximize the use of massage rooms, cleaning the rooms and used towels after each massage. Read and update the message book of the Massage Therapist and Receptionist to ensure that each employee signs for confirmation. Perform any other reasonable duties as assigned. The Management reserves the right to make changes to this job description at its sole discretion and without advance notice. What are we looking for? A Therapist serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: High School graduate / recognized beauty school or institution certified. Minimum 2 years of experience or equivalent combination of education and experience. Good interpersonal skills to provide overall guest satisfaction. Able to work under pressure and deal with stressful situations during busy periods. Must be physically fit and able to work long hours. Possess basic knowledge of all spa treatments, services fitness services and retail products available in the Spa & Fitness department. What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Security Executive With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike. The Security Executive is responsible for the duties and activities of Security Officers and Guards during a shift. The role should ensure that positions, procedures, patrols and their frequencies are established and adhered to. What will I be doing? As the Security Executive, you will be responsible for performing the following tasks to the highest standards: Supervise each security operation shift, making sure adequate patrol patterns and frequencies are maintained to ensure the security of guests and team members. Familiarize with and check hotel fire equipment and fire evacuation passages. Ensure Security Guards report maintenance issues to the Engineering department promptly as recorded during their patrols. Familiarize with each department’s work procedures, security knowledge and emergency procedures, supervising each position’s professional knowledge and work standards. Conduct random bag inspections of team members entering and leaving the building. Ensure asset removal policy is adhered to, to prevent hotel assets from being removed without proper authorization. Arrange escort services for team members carrying cash, where required. Maintain perimeter patrols at points of entry and egress to ensure that there are no loiterers in the hotel premise. Professionally examine team members’ work knowledge, discipline and responsibilities. Responsible for team members’ daily shift work schedule and attendance record. Convey and carry out the department’s work arrangements and training plans. Conduct random inspections of the hotel to ensure security practices are being followed, fire exits are not blocked, equipment is not obstructing fire hose reel doors, sufficient clearance between stacked goods and sprinkler heads. Take appropriate action to resolve guests’ complaints, communicating professionally and effectively with guests. Be familiar with current first aid and fire emergency procedures. Ensure a high level of cleanliness and tidiness in your work area. Maintain a professional appearance up to Hilton standards, demonstrating good attitude and behaviour at all times. Interact with team members in a professional and positive manner to foster good rapport, promote team spirit and ensure effective two-way communication. Carry out any other reasonable duties and responsibilities as assigned. The Management reserves the right to make changes to this job description at its sole discretion and without advance notice. What are we looking for? A Security Executive serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: At least 2 years of experience in a supervisory position. Able to communicate effectively and clearly. Good knowledge of the hotel’s life-safety systems, fire equipment and security operations. Excellent leadership skills. Strong interpersonal skills and attention to details. Literacy in English to meet business needs, preferred. What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Finance Executive With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike. The core responsibilities of an Accounting Supervisor - Receivable are to keep a proper record of all amount due to the hotel from guests, concessionaires, tenants, credit card companies, online transaction and employees. Although not responsible to the Credit, it will be necessary for both to work closely together in following up on overdue accounts. What will I be doing? As the Accounting Supervisor - Receivable, you will be responsible for performing the following tasks to the highest standards: Keep a proper and accurate record of all amounts due to the hotel. Ensure that the accounts and statements are rendered on a timely basis. Ensure the maintenance of accurate records of all monies due to the hotel from (but not limited to) guests, groups, crew, banquets, employees and credit card companies. Ensure the accuracy of all charges made to the various accounts on a daily basis. Check back up documentation against invoices to ensure the accuracy of all information prior to it been sent out. Adjust daily credit card payments to PMS and POS machines to ensure WeChat, Alipay and other transactions are correctly recorded. Respond to queries from guests and creditors and follow up outstanding commission enquiries from travel agents. Ensure that the necessary documentation is submitted with invoices to substantiate charges and to ensure payment is made on a timely basis. Ensure that accounts, statements and follow up letters are sent on a timely basis. Ensure the necessary information in regard to overdue accounts is supplied to the proper persons for follow up (i.e. Credit or DOF). Balance all subsidiary accounts receivable ledgers to the appropriate control accounts monthly and prepare aged trial balances of all accounts’ receivable ledgers (including employee’s accounts receivable). Prepare all necessary reports in regard to accounts receivable. It should be noted that the Accounts Receivable Clerk is responsible only for the preparation of the accounts receivable report. It is the responsibility of the Credit to make the written comments. Attend monthly credit meetings. Handle employee ledger which include steward sales, payroll deduction and statement, subsequently preparing allowance vouchers to cover discounts / adjustments. Post AR payment into PMS system (include cheque, credit card, etc.) promptly. Maintain an adequate and up to date filing system. What are we looking for? To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: University degree and above, majoring in Finance / Accounting. 4-6 years of relevant experience. Attention to details and good interpersonal skills. Good communication skills. Flexible in relation to working hours, especially at month end. Proficient in English and Chinese to meet business needs. Possess system skills in Check SCM, SUN. Proficient in Microsoft Windows, Word, Excel, etc. What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Recreation Associate With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike. The Recreation Associate performs reception duties and ensures all fitness facilities including the water level and temperature of the swimming pool are maintained in the best working and hygienic condition. He / she provides guidance to guests on the safe usage of the fitness equipment, ensuring guest satisfaction at all times. What will I be doing? As the Recreation Associate, you will be responsible for performing the following tasks to the highest standards: Maintain high guest service focus and excellent rapport by approaching the job with guests in mind and being proactive towards their needs and requests. Take initiative to resolve issues, clearly communicating with both guests and colleagues. Respond quickly and positively to changing requirements and tasks assigned. Contribute ideas and suggestions to enhance operational / environmental procedures and facilities in the property. Maintain vigilance and sense of responsibility at all times. Ensure all facilities and equipment are operating well. Ensure guests have a comfortable and safe experience, and employees can work in a safe environment. Meet, greet and bid farewell to all guests with a warm, friendly and genuine smile. Assist the Front Desk when there are no guests in the pool area. Assist and explain to guests the use of all Health Club facilities. Check and ensure the audio-visual equipment are well maintained and in good condition, all stock and supplies such as towels and water are replenished adequately. Be vigilant and responsible for the safety of all guests using the Health Club facilities, including the pool. Ensure that all activities and job functions are performed in a safe environment using proper safety techniques. Ensure the opening and closing procedures of the Health Club are carried out smoothly and efficiently. Clean the headset and change the headset sponge after every guests’ use. Read, understand and acknowledge the Health Club communications book daily. Ensure all guests sign in the In and Out Form when using the facilities. Actively introduce guests Spa and Health Club membership cards. Maintain all malfunctioning equipment and follow through with the repairs, issuing work orders for maintenance issues. Perform other related duties and special projects. Carry out any other reasonable tasks or requests as directed by the Management. The Management reserves the right to make changes to this job description at its sole discretion and without advance notice. What are we looking for? As the Recreation Associate, you will be responsible for performing the following tasks to the highest standards. Minimum 2 years of experience or equivalent combination of education and experience. Good interpersonal skills to provide overall guest satisfaction. Able to stand, walk and / or sit to continuously perform essential job functions. Able to operate gym equipment and swim. Able to work under pressure and deal with stressful situations during busy periods. What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Security Associate With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike. What will I be doing? As the Security Associate, you will be responsible for performing the following tasks to the highest standards: Maintain the order and safety of the hotel. Offer necessary service to guests. Conduct regular safety patrol, acting and reporting appropriately upon discovering any potential hazards. Take good care of communication facilities and skillfully operate all fire control equipment. Report, examine and monitor with professionalism once suspicious personnel or articles are discovered, keeping a record of these incidents as well. Security Officer working at staff entrance should do as follows: Ensure that the external visitor registration form is filled correctly. Be hospitable to visitors and report any suspicions to the Management. Conduct random bag inspections of team members entering and leaving the building, ensuring that the Asset Removal Policy is adhered to. Prevent any flammable or explosive items, corrosives, drugs, hazardous tools, liquor or items labelled identically as the hotel’s property from being brought into the hotel. Identically labelled items or items with the same brand as the hotel’s property, to be detained and recorded with the name and employee number of the staff involved. Prevent hotel’s property from being removed without an authorized and signed Gate-Pass permission form. Write-off the Gate-Pass permission form once lent-out articles are returned. Implement payment for damaged items and provide the invoice for the purchase or refund. Keep the deposited keys in good condition and fulfill the key-lent procedure. Maintain workplace cleanliness. Security Associate working at the hotel lobby should do as follows: Familiarize with all restaurants, locations and their operation times in order to direct guests to the most convenient route to their destinations. Take the initiative to usher guests into available elevators and assist with the selection of levels. (About 10 guests each time). Specially assist elderly, children and the disabled. Be alert of drunkards, the incapacitated and the people who accompany them. People who are excluded from pornography or other illegal activities should be monitored closely. When suspicious people enter the elevator, promptly inform CCTV and relevant departments to pay attention, preventing unauthorized visitors from entering the rooms. Discourage guests from bringing pets into the hotel area. Implement the relevant regulations of the local municipal Public Security Bureau and usher unauthorized visitors to the Front Desk to obtain the consent of the hotel’s guest as well as to fill in the ‘Visitor’s Registration Form’. Advice visitors to remain in guest rooms between 23:00 and 8:00. Make sure all commercial photography carried out in the hotel’s premises have clearance from the hotel’s Marketing & Communications department, otherwise, direct them to the relevant department. Inform the Duty Manager and Front Desk team members to register with the Housekeeping department if guests’ belongings are found. Dissuade guests from carrying hotel property to prevent the loss of goods in public areas. Pay special attention to those who come in with empty hands or bags and leave with bags. Pay attention to the corridor of the 2F Banquet ballrooms and remind guests not to leave their children to play along the banisters. Security Associate should do as follows in patrolling: Upon receiving the patrol route and schedule, patrol area, paying attention to personnel, hotel equipment, fire and safety facilities. Report all potential threats or discrepancies. Inspect the key parts of the machine room, distribution room, kitchen, windpipe / water pipe, storages, fire control corridor, escape indicator in the public area and firefighting equipment. Check and ensure that the backend office door is locked after team members have left. Office team members should check whether the door of the office is locked after work but if it is not locked, assist to lock it. If there is any abnormality in the office, the supervisor will report it. Inspect the locker room and team members’ restrooms, prohibiting noise, gambling, smoking, storage of inflammable, explosive goods and anything that releases strong odors. Effectively manage issues encountered during duty and report to the duty supervisor or Assistant Safety & Security Manager promptly when needed. Be responsible to check fire facilities, fire security and manage the fire alarm. Be familiar with first aid and fire emergency procedures. Carry out other reasonable duties and responsibilities as assigned. The Management reserves the right to make changes to this job description at its sole discretion and without advance notice. What are we looking for? A Security Associate serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: High School or Secondary Vocational School graduate. Proficient with hotel security operations. Possess a strong sense of responsibility and service. Good work attitude and always alert. Able to communicate effectively and clearly. Knowledgeable of resources and utilize them efficiently. Literacy in English to meet business needs, preferred. What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

F&B Executive With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike. The F&B Executive is concerned with the efficient and professional service of food and beverages within the restaurant, ensuring that the restaurant returns a budgeted profit through tight cost and stock control. This role directly supervises team members while ensuring that all guests receive optimum service in accordance with the standards, policies and procedures of Hilton. What will I be doing? As the F&B Executive, you will be responsible for performing the following tasks to the highest standards: Maintain a high customer service focus by approaching your job with the customers always in mind. Have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues. Contribute ideas and suggestions to enhance operational / environmental procedures in the hotel. Actively promote the services and facilities of Hilton hotels to guests and suppliers of the hotel. Perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace. Confidently know the food and beverage menu contents and explain them in detail to guests. Understand dietary requirements and offer appropriate suggestions. In consultation with the Manager, agree and implement actions to make improvements to customer service. Complete the checklist in product knowledge. Make suggestions on the menu that might suit guests of different nationalities. Familiarize with menu items of all other outlets to recommend guests to other outlets. Confidently know the opening hours of all restaurants and hotel outlets. Able to recommend other restaurants and city attractions to hotel guests. Actively check team members’ product knowledge on each shift. Undertake steps / processes to ensure that all areas of the restaurant are set to the standards required for breakfast, lunch and dinner, including the checking of the cashier desk set-up and communicating with the Chefs on any details for the shift and number of reservations for the day. Check reservations for the day, ensuring that the restaurant and team members have tables ready and large bookings have been confirmed by phone. Assist bartenders and kitchen team members where required and carry out any reasonable duties requested by the Manager. Ensure that all team members are briefed for the details of the shift ahead. Complete the checklist on preparing the restaurant for service. Greet guests with a smile, offer assistance with coats, bags, etc., and introduce yourself. Escort guests to a table and ask if they would prefer a smoking or non-smoking table. Follow-up on any guest questions or queries immediately and if you don’t have the answer, check with your Manager. Ensure that all service procedures are carried out to the standards required. Make sure that all areas are cleaned and maintained in accordance with operating procedure. Supervise the restaurant roster on a daily basis and ensure it is in line with the changing business levels, making any changes in order to achieve the F&B team service standards and budget goals. Control the allocated labour for each shift to ensure that customer expectations are met whilst achieving the desired labour cost. Assist restaurant managers with training all team members for the ‘induction training’ and ‘on the job training’. Offer team members constructive feedback about their performance after every shift in an aim to develop their skills and confidence. Provide leadership and direction for all team members while on duty by offering professional skills and leading by example. Ensure that the shift is reviewed, handovers and briefings are carried out. Carry out any other reasonable duties and responsibilities as assigned. The Management reserves the right to make changes to this job description at its sole discretion and without advance notice. What are we looking for? An F&B Executive serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: 2-4 years managerial position in a 4 / 5-star category hotel. Good English skills, both verbal and written to meet business needs. Motivated and committed, approaching all tasks with enthusiasm and seize opportunities to learn new skills or knowledge in order to improve personal performance. Flexible and responds quickly and positively to changing requirements including the performance of any tasks requested of you. Maintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals. Strong leadership and training skills. Outgoing personality and willing to work for long hours. What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Chef de Partie With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike. A Chef de Partie prepares and cooks according to standard procedures, recipes, photographs and given instructions, assisting the Sous Chef in training team members. The role participates in product development and ensures the smooth operation of the kitchen. What will I be doing? As Chef de Partie, you will be responsible for performing the following tasks to the highest standards: Prepare food for guests and team members efficiently, economically, and hygienically as per standard recipes and procedures. Assist the Sous Chef in the day-to-day operation of the kitchen and to help maintain a high standard of food preparation and presentation. Plan, prepare and implement high quality food and beverage products, and set-ups in all areas and in the restaurants. Work seamlessly with recipes, standards and plating guides. Maintain cleanliness and hygiene according to safe and sound procedures as well as established FSMS standards. Maintain all HACCP aspects within the hotel operation. Use all equipment, tools and machines appropriately. Work for off-site events when tasked. Complete tasks and jobs outside of the kitchen area when requested. Assist in inventory taking. Knowledgeable of hotel’s occupancy, events, forecasts and achievements. Prepare menus as requested. Work closely with the Stewarding department to ensure high levels of cleanliness and low levels of lost and breakages. Effectively respond to every guests’ requests. Learn and adapt to changes. Maintain at all times a professional and positive attitude towards team members and supervisors. Adhere to established hotel rules and team member handbook, ensuring all team members under your supervision do so as well for the department to operate smoothly. Coordinate, organize and participate in all production pertaining to the kitchen. Check and follow-up on the ingredients for the ala carte menus, daily menus, and seasonal specials, maintaining the standards of pre-set recipes, portion control and costing at all times. Monitor food quality and quantity to ensure the most economical usage of ingredients. Check that the quality of food prepared by team members meet the required standard and make the necessary adjustments. Monitor overall food operation and ensure that food items are being prepared in a timely and correct manner. Understand, practice and promote teamwork to achieve missions, goals, and overall departmental standards. The Management reserves the right to make changes to this job description at its sole discretion and without advance notice. Carry out any other reasonable duties and responsibilities as assigned. What are we looking for? A Chef de Partie serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: High school graduate. At least 3 years working experience in a 5-star category hotel or individual restaurant with high standards. Minimum of 1 year as Demi Chef de Partie or equivalent position in an international brand hotel. Technical education in hospitality or culinary school preferred. Possess a valid health certificate. Knowledgeable of Western or Chinese cuisine to carry out the duties and responsibilities for the position in an efficient and productive manner. Proficient with a variety of steaming, baking and soup cooking techniques. (For Chinese / Banquet Kitchen) Must have a variety of seafood and meat processing techniques. Familiar with a variety of cooked food processing, storing and receiving standards. (For Main Kitchen) Proficient in pastry, bread baking, and certain chocolate making techniques. (For Pastry Kitchen) Able to work with and consume all products and ingredients. Able to set priorities and complete tasks in a timely manner. Work well in stressful situations, remain calm under pressure and able to solve problems. Able to work in a moist, hot and sometimes loud environment. Possess good leadership and training skills. Knowledgeable in HACCP. Working experience in similar capacity with international chain hotels is preferred. Good command in verbal and written English to meet business needs, preferred. What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Reservations Executive A Reservations Executive oversees the Reservations Team and how it performs routine procedures in order to maximise revenue and Guest satisfaction. What will I be doing? As Reservations Executive, you oversee the Reservations Team and how it performs routine procedures in order to maximise revenue and Guest satisfaction. The Reservations Supervisor will work with the Reservations Team to develop future and repeat business opportunities. Specifically, you will be responsible for performing the following tasks to the highest standards: Assist in the day-to-day operations of the Reservations Department Manage telephone, fax and email enquiries in a prompt and professional manner and in accordance with company standards ensuring accuracy and attention to detail at all times Understand seasonal and historical trends and work within them to ensure maximum occupancy and average room rates Identify new contacts, develop sales leads, and respond to sales opportunities in order to maximise revenue Produce quotations and written confirmation to all clients Monitor customer satisfaction regularly and resolve any outstanding issues to ensure future business Ensure Team Members are developed effectively, maintain a thorough understanding of hotel facilities and processes, and generate a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts Ensure bookings are guaranteed and no show charges/late cancellation charges are applied where appropriate, and Reservations policies and procedures are followed to ensure Guest satisfaction Monitor the appearance, standards and performance of the Reservations Team with an emphasis on training and teamwork Assist in the recruiting, managing, training and developing of the Reservation team What are we looking for? A Reservations Executive serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Good organisational and administration skills Positive attitude and good communication skills Commitment to delivering a high level of customer service Confident telephone manner High level of IT skills Excellent grooming standards It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Knowledge of the hotel property management systems Previous experience in the Reservations/Sales function within the hotel/leisure sector Relevant degree or other qualification in a business discipline What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Sales Executive With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike. The Sales Executive implements all sales activities in his / her area of responsibility and assists the Sales Manager in handling groups less than 10 guestrooms as well as the in-house catering, under the general guidance and supervision of the Director of Sales and Senior Sales Managers, in coordination with the Commercial Director. What will I be doing? As the Sales Executive, you will be responsible for performing the following tasks to the highest standards: Complete the relevant Hilton University courses promptly and pass the tests. Receive and understand hotel product knowledge and related activities. Implement all sales action plans related to his / her market area as outlined in the marketing plan. Establish and maintain files on major active accounts within his / her market areas. Promote and produce sales leads for other Hilton hotels. Provide feedback to the Director of Business Development / Director of Sales / Senior Sales Managers / Sales Managers on changing marketing conditions, including trends in the competition, as a result of direct sales solicitation, telephone calls and direct mail in his / her market areas. Assist Sales Managers in conducting hotel inspection for all walk-ins, meeting groups and contracted clients, planning next steps for future follow-ups. Meet and welcome some top key accounts, group organizers and VIP guests upon check-in. Disseminate sales related information to other departments as appropriate. Attend all pre-conference meetings as required, arranged by the Banquet Sales department and assist in the preparation of post-conference reports. Perform all duties and responsibilities in a timely and efficient manner in accordance with established hotel policies to achieve the overall objectives of the position. Establish and maintain effective team member relations. Maintain the highest standards of professionalism, ethics and attitude towards all hotel guests, clients and team members. Perform related duties and special projects as assigned. Carry out any other reasonable duties and responsibilities as assigned. The Management reserves the right to make changes to this job description at its sole discretion and without advance notice. What are we looking for? A Sales Executive serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: University graduate. Minimum 2 years of experience in a similar capacity with international chain hotels. Excellent command of written and spoken English and Chinese to meet business needs. Good communication and interpersonal skills. Able to work under pressure and deal with stressful situations during busy periods. Good team player. Have hotel sales experience and hotel database. What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Demi Chef de Partie With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike. A Demi Chef de Partie prepares and cooks food in all areas of the kitchen according to standard procedures, recipe cards, photographs and given instructions. This role assists the Chef de Partie in training team members. He / she participates in product development and in controlling the smooth operation of the kitchen. What will I be doing? As the Demi Chef de Partie, you will be responsible for performing the following tasks to the highest standards: Prepare food for guests and team members efficiently, economically, and hygienically as per standard recipes and procedures. Supervise work operations. Support the Sous Chef or the Chef de Partie in ensuring smooth operation of the kitchen and prompt service at all times. Plan, prepare and implement high quality food and beverage products and set-ups in the restaurant. Work seamlessly with recipes, standards and plating guides. Maintain cleanliness and hygiene according to safe and sound procedures as well as established FSMS standards. Maintain all HACCP aspects within the hotel operation. Use all equipment, tools and machines appropriately. Work for off-site events when tasked. Complete tasks and jobs outside of the kitchen area when requested. Assist in inventory taking. Knowledgeable of hotel’s occupancy, events, forecasts and achievements. Prepare menus as requested. Work closely with the Stewarding department to ensure high levels of cleanliness and low levels of lost and breakages. Effectively respond to every guests’ requests. Learn and adapt to changes. Maintain at all times a professional and positive attitude towards team members and supervisors. Adhere to established hotel rules and team member handbook, ensuring all team members under your supervision do so as well for the department to operate smoothly. Check and follow-up on the ingredients for the ala carte menus, daily menus, and seasonal specials, maintaining the standards of pre-set recipes, portion control and costing at all times. Monitor food quality and quantity to ensure the most economical usage of ingredients. Check that the quality of food prepared by team members meet the required standard and make the necessary adjustments. Monitor overall food operation and ensure that food items are being prepared in a timely and correct manner. Understand, practice and promote teamwork to achieve missions, goals, and overall departmental standards. The Management reserves the right to make changes to this job description at its sole discretion and without advance notice. Carry out any other reasonable duties and responsibilities as assigned. What are we looking for? A Demi Chef de Partie serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Junior Middle School graduate or above. Minimum of 3 years as Cook in Chinese / Banquet / Main / Pastry Kitchen in a 5-star category hotel or individual restaurant with high standards. At least 1 year as Commis I in an international brand hotel or individual restaurant with high standards. Possess a valid health certificate. Proficient with a variety of steaming, baking and soup cooking techniques. (For Chinese / Banquet Kitchen) Must have a variety of seafood and meat processing techniques. Familiar with a variety of cooked food processing, storing and receiving standards. (For Main Kitchen) Proficient in pastry and bread baking techniques. (For Pastry Kitchen) Able to work with and consume all products and ingredients. Able to set priorities and complete tasks in a timely manner. Work well in stressful situations, remain calm under pressure and able to solve problems. Able to work in a moist, hot and sometimes loud environment. Possess good leadership and training skills. Up to date with sanitation classes. Knowledgeable in HACCP. Technical education in hospitality or culinary school preferred. What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

F&B Associate With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike. The F&B Associate is concerned with the efficient and professional service of food and beverages, while ensuring guests receive optimum service in accordance with the standards, policies and procedures of the hotel and Hilton. What will I be doing? As the F&B Associate, you will be responsible for performing the following tasks to the highest standards: Maintain high customer service focus by approaching your job with the customers always in mind. Have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues. Contribute ideas and suggestions to enhance operational / environmental procedures in the hotel. Actively promote the services and facilities of Hilton hotels to guests and suppliers of the hotel. Perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace. Confidently know the food and beverage menu contents and explain them in detail to guests. Understand dietary requirements and offer appropriate suggestions. Complete checklists on product knowledge. Make suggestions on the menu that might suit guests of different nationalities. Familiarize with menu items of all other outlets to recommend guests to other outlets. Confidently know opening hours of all restaurants and hotel outlets. Able to recommend other restaurants and city attractions to hotel guests. Complete the checklist on preparing the restaurant for service. Greet guests with a smile, offer assistance with coats, bags, etc., and introduce yourself. Ask all guest if they would prefer smoking or non-smoking tables and escort them to the table. Follow-up on any guest questions or queries immediately and if you don’t have the answers, check with your Manager. Ensure that all service procedures are carried out to the standards required. Make sure all areas are cleaned and maintained in accordance with operating procedures. Take personal responsibility for the service experience of all guests in your designated area. Smile and greet all guests as they enter and exit the restaurant, even if they are not designated to your section. Give guest service the highest priority. Display professional behaviour at all times. Avoid offensive or impolite language. Report any accidents / incidents to the Supervisor / Assistant Manager / Manager. Carry out any other reasonable duties and responsibilities as assigned. The Management reserves the right to make changes to this job description at its sole discretion and without advance notice. What are we looking for? An F&B Associate serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Senior High School education or specialty in Hospitality. 1-2 years in a managerial position in a 4 / 5-star category hotel. Good command of English to meet business needs. Motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your personal performance. Flexible and responds quickly and positively to changing requirements including the performance of any tasks requested of you. Maintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals. Possess basic knowledge of food and beverage preparation and service of various alcoholic. Able to remember, recite and promote the variety of menu items. Open minded with an outgoing personality. Willing to work for long hours and possess a positive attitude. What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!