Customer Support Executive SCO2PA ALANNA PRIVATE LIMITED

1.0 years

1 - 0 Lacs

Shakti Nagar, Bhopal, Madhya Pradesh

On-site

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Job Summary: We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support. You will act as the primary point of contact for resolving customer inquiries, addressing concerns, and ensuring a positive experience throughout their interaction with our company. As a Customer Support Executive, you will be responsible for contacting customers and responding to their complaints in a professional manner. Your ability to listen attentively, communicate effectively, and empathize with customers will be crucial in maintaining customer satisfaction and loyalty. Responsibilities: Respond promptly and professionally to customer inquiries via various communication channels, mostly on phone, email, live chat, and social media. Identify and assess customers' needs, striving to provide appropriate solutions and assistance in a timely manner. Resolve customer complaints and issues by gathering relevant information, investigating the problem, and implementing effective resolutions. Collaborate with other team members and departments to resolve complex customer concerns or escalate them as necessary. Maintain accurate and detailed customer records, ensuring all interactions and transactions are properly documented in the system. Provide product information, technical assistance, and troubleshooting guidance to customers, ensuring their understanding and satisfaction. Assist customers with order placement, product returns, refunds, and exchanges, adhering to company policies and procedures via online. Proactively identify opportunities to enhance customer satisfaction, product knowledge, and service quality, providing feedback and suggestions for improvement. Stay updated on product features, updates, and industry trends to effectively address customer inquiries and provide relevant information. Requirements: Proven experience in a customer support or similar role, preferably in a fast-paced environment. Excellent verbal and written communication skills, with the ability to convey complex information clearly and concisely. Strong problem-solving skills, with the ability to think critically and analyse situations to provide effective solutions. Ability to multitask, prioritize, and manage time effectively to handle multiple customer inquiries simultaneously. Strong attention to detail and organizational skills to ensure accurate documentation and follow-up. Positive attitude and a genuine passion for providing exceptional customer service. Resolve customers post queries related with the return order status and minimised the RTO cost. Note: Work from office with their own laptop. Join our dynamic customer service team and contribute to delivering outstanding service to our valued customers. Apply now and help us maintain our commitment to customer satisfaction and success. Job Types: Full-time, Permanent Pay: From ₹15,000.00 per month Schedule: Monday to Friday Experience: Customer relationship management: 1 year (Required) Work Location: In person Expected Start Date: 01/07/2025

Posted 5 days ago

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Office Assistant Agromaxx Industries

0.0 years

0 Lacs

Shakti Nagar, Bhopal, Madhya Pradesh

On-site

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Job Title: Office Assistant Location: A11, Alkapuri, Saket Nagar, Bhopal Job Type: Full-time Reports to: Office Manager / Admin Supervisor Job Summary: We are looking for a reliable and responsible Office Assistant to support the day-to-day operations of our office. The ideal candidate will be responsible for maintaining cleanliness, running errands, assisting staff, and ensuring a well-maintained and professional office environment. Key Responsibilities: * Serve refreshments (tea/coffee/water) to staff and visitors. * Ensure cleanliness and hygiene of the office premises including pantry, washrooms, and work areas. * Run office errands such as going to the post office, banks, or nearby stores. * Handle incoming and outgoing mail/documents. * Assist in the setup and clean-up of meeting rooms. * Support administrative staff with photocopying, scanning, and filing as needed. * Monitor and maintain inventory of pantry and office supplies. * Handle basic maintenance tasks such as replacing light bulbs or reporting technical issues. * Perform any other duties assigned by the management. Requirements: * Previous experience in a similar role preferred. * Honest, reliable, and punctual. * Physically fit and able to lift light items. * Good interpersonal skills and professional appearance. Working Hours: Monday to Saturday– 10 am to 6 pm Job Types: Full-time, Permanent Pay: ₹8,000.00 - ₹12,000.00 per month Schedule: Day shift Language: Hindi (Required) Location: Shakti Nagar, Bhopal, Madhya Pradesh (Preferred) Work Location: In person Application Deadline: 10/06/2025

Posted 1 month ago

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