SCO2PA ALANNA PRIVATE LIMITED

Job Summary: We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support. You will act as the primary point of contact for resolving customer inquiries, addressing concerns, and ensuring a positive experience throughout their interaction with our company. As a Customer Support Executive, you will be responsible for contacting customers and responding to their complaints in a professional manner. Your ability to listen attentively, communicate effectively, and empathize with customers will be crucial in maintaining customer satisfaction and loyalty. Responsibilities: Respond promptly and professionally to customer inquiries via various communication channels, mostly on phone, email, live chat, and social media. Identify and assess customers' needs, striving to provide appropriate solutions and assistance in a timely manner. Resolve customer complaints and issues by gathering relevant information, investigating the problem, and implementing effective resolutions. Collaborate with other team members and departments to resolve complex customer concerns or escalate them as necessary. Maintain accurate and detailed customer records, ensuring all interactions and transactions are properly documented in the system. Provide product information, technical assistance, and troubleshooting guidance to customers, ensuring their understanding and satisfaction. Assist customers with order placement, product returns, refunds, and exchanges, adhering to company policies and procedures via online. Proactively identify opportunities to enhance customer satisfaction, product knowledge, and service quality, providing feedback and suggestions for improvement. Stay updated on product features, updates, and industry trends to effectively address customer inquiries and provide relevant information. Requirements: Proven experience in a customer support or similar role, preferably in a fast-paced environment. Excellent verbal and written communication skills, with the ability to convey complex information clearly and concisely. Strong problem-solving skills, with the ability to think critically and analyse situations to provide effective solutions. Ability to multitask, prioritize, and manage time effectively to handle multiple customer inquiries simultaneously. Strong attention to detail and organizational skills to ensure accurate documentation and follow-up. Positive attitude and a genuine passion for providing exceptional customer service. Resolve customers post queries related with the return order status and minimised the RTO cost. Note: Work from office with their own laptop. Join our dynamic customer service team and contribute to delivering outstanding service to our valued customers. Apply now and help us maintain our commitment to customer satisfaction and success. Job Types: Full-time, Permanent Pay: From ₹15,000.00 per month Schedule: Monday to Friday Experience: Customer relationship management: 1 year (Required) Work Location: In person Expected Start Date: 01/07/2025

Job Title: Digital Content & Social Media Specialist Location: Bhopal Experience: 1-3 Years (Preferred) Employment Type: Full-Time Role Overview: We’re looking for a creative and tech-savvy Digital Content & Social Media Specialist who can blend design, storytelling, and data to create impactful digital experiences. The ideal candidate is hands-on with design and video tools, understands social platforms deeply, and is comfortable working with AI-driven tools like ChatGPT and image generators. Key Responsibilities: Design creatives using tools like Photoshop, Illustrator, CorelDRAW, Canva Editing videos using Premiere Pro, After Effects, CapCut Write clear, engaging content for social media & ads Use ChatGPT effectively for ideation, content drafts & captioning Proficient in AI image generation tools and prompt writing Manage social media platforms: Instagram, Facebook, LinkedIn Plan & execute content calendars , campaigns & influencer collaborations Analyze content performance and derive insights Coordinate with cross-functional teams & ensure timely execution Skills & Qualifications: Bachelor's degree in Mass Comm, Design, Marketing, or related field Thorough knowledge of Photoshop, Illustrator, CorelDRAW 1+ years of experience in content/digital/social roles Strong eye for design, trends & visual storytelling Excellent communication & teamwork skills Ability to multitask & deliver under tight deadlines Job Type: Full-time Pay: From ₹15,000.00 per month Schedule: Monday to Friday Work Location: In person

Job Summary: We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support. You will act as the primary point of contact for resolving customer inquiries, addressing concerns, and ensuring a positive experience throughout their interaction with our company. As a Customer Support Executive, you will be responsible for contacting customers and responding to their complaints in a professional manner. Your ability to listen attentively, communicate effectively, and empathize with customers will be crucial in maintaining customer satisfaction and loyalty. Responsibilities: Respond promptly and professionally to customer inquiries via various communication channels, mostly on phone, email, live chat, and social media. Identify and assess customers' needs, striving to provide appropriate solutions and assistance in a timely manner. Resolve customer complaints and issues by gathering relevant information, investigating the problem, and implementing effective resolutions. Collaborate with other team members and departments to resolve complex customer concerns or escalate them as necessary. Maintain accurate and detailed customer records, ensuring all interactions and transactions are properly documented in the system. Provide product information, technical assistance, and troubleshooting guidance to customers, ensuring their understanding and satisfaction. Assist customers with order placement, product returns, refunds, and exchanges, adhering to company policies and procedures via online. Proactively identify opportunities to enhance customer satisfaction, product knowledge, and service quality, providing feedback and suggestions for improvement. Stay updated on product features, updates, and industry trends to effectively address customer inquiries and provide relevant information. Requirements: Proven experience in a customer support or similar role, preferably in a fast-paced environment. Excellent verbal and written communication skills, with the ability to convey complex information clearly and concisely. Strong problem-solving skills, with the ability to think critically and analyse situations to provide effective solutions. Ability to multitask, prioritize, and manage time effectively to handle multiple customer inquiries simultaneously. Strong attention to detail and organizational skills to ensure accurate documentation and follow-up. Positive attitude and a genuine passion for providing exceptional customer service. Resolve customers post queries related with the return order status and minimised the RTO cost. Note: Work from office with their own laptop. Join our dynamic customer service team and contribute to delivering outstanding service to our valued customers. Apply now and help us maintain our commitment to customer satisfaction and success. Job Types: Full-time, Permanent Pay: From ₹15,000.00 per month Schedule: Monday to Friday Experience: Customer relationship management: 1 year (Required) Work Location: In person Expected Start Date: 01/07/2025

ALANNA® is hiring a Graphic Designer & Video Editor! What we do: At ALANNA, we’re on a mission to own the lip care conversation in India. From our bestselling Lip Pigmentation Kits to science-backed treatments that transform confidence, we’re building India’s most loved lip and targeted skincare brand. Because taking care of your lips isn’t vanity — it’s self-care that everyone deserves. If you’re a visual storyteller who can turn ideas into scroll-stopping content, obsessed with clean aesthetics, and ready to shape a brand that Gen Z swears by — this is your sign. What you’ll be doing: Designing graphics for ads, social media, website banners, and packaging Editing short-form videos & reels that drive engagement and sales Creating high-conversion ads that make a measurable impact on revenue Experimenting with trends, formats, and hooks to keep us ahead of the curve Tools you must love: Adobe Creative Suite (Photoshop, Illustrator, Premiere Pro, After Effects) Final Cut Pro or DaVinci Resolve Figma Canva (for quick mockups) Basic understanding of motion graphics and typography trends Location: Bhopal Department: Creative & Brand Marketing Contact Info: marketing@alanna.co.in Come create with us — and help every swipe, scroll, and story make a mark. Job Type: Full-time Pay: ₹10,000.00 - ₹20,000.00 per month Schedule: Monday to Friday Work Location: In person

You will be working as a Graphic Designer & Video Editor at ALANNA, a leading lip and targeted skincare brand in India. Your role will involve creating visually appealing graphics for ads, social media, website banners, and packaging. Additionally, you will be responsible for editing engaging short-form videos and reels to drive sales and customer engagement. As a key member of the Creative & Brand Marketing team, you will play a crucial role in designing high-conversion ads that have a direct impact on the company's revenue. Your creativity and ability to experiment with trends, formats, and hooks will contribute to keeping ALANNA ahead of the curve in the competitive market. To excel in this role, you must be proficient in working with tools such as Adobe Creative Suite (Photoshop, Illustrator, Premiere Pro, After Effects), Final Cut Pro or DaVinci Resolve, Figma, and Canva for quick mockups. A basic understanding of motion graphics and typography trends will be beneficial in creating visually striking content. The position is full-time and based in Bhopal, with a work schedule from Monday to Friday. If you are a visual storyteller who is passionate about clean aesthetics and eager to contribute to shaping a brand that resonates with Gen Z, then this opportunity at ALANNA is perfect for you. Join us in creating content that leaves a lasting impact with every swipe, scroll, and story. To apply or inquire further, please contact marketing@alanna.co.in.,