We are seeking a dynamic and experienced professional to lead the Operations function of our NBFC. The Head of Operations will play a key strategic and executional role in ensuring smooth, compliant, and customer-centric operations across all verticals, including investment products, loan products, deposit products, and insurance offerings. The ideal candidate must be well-versed with RBI compliance and operational best practices in the financial services space. Strategic Operations Management: Lead and oversee day-to-day operations across lending, investment, deposits, and insurance products. Develop and implement efficient, scalable processes to support business growth while ensuring regulatory compliance and customer satisfaction. Compliance & Risk Management: Ensure full compliance with RBI guidelines and other regulatory requirements governing NBFC operations. Collaborate with compliance and risk teams to mitigate operational risks and enforce internal controls. Product Operations Oversight Manage back-office operations for: Loan Products: Personal, business, secured/unsecured loans. Investment Products: NCDs, Sub-debts, etc. Deposit Products: Fixed deposits, recurring deposits, etc. Insurance Products: Life, general, and health insurance processing and servicing. Technology & Automation: Work closely with the technology team to implement digital transformation initiatives. Champion automation and process optimization projects to improve TAT and cost-efficiency. Customer Experience & Service Delivery: Oversee client onboarding, servicing, disbursals, renewals, and query resolution. Establish SLAs and ensure high-quality service delivery across all touchpoints. Team Leadership: Lead, mentor, and build a high-performing operations team. Foster a culture of accountability, excellence, and compliance. Audit & Reporting: Liaise with auditors (internal/external) and ensure timely closure of audit findings. Prepare and present periodic reports to senior leadership and regulatory bodies as required. Job Type: Full-time Pay: ₹55,000.00 - ₹65,000.00 per month Benefits: Health insurance Schedule: Day shift Ability to commute/relocate: Marathakkara, Thrissur, Kerala: Reliably commute or planning to relocate before starting work (Required) Experience: NBFC Operations: 7 years (Required) Team Management and Leading: 4 years (Required) Work Location: In person
