6 Jobs in Manpada

Job Description: Critical Activities Sales Management in Clinic - Achieving Quarterly & month-on-month Sales Targets across product/ services for branch-level - Ensure maximum level of Leads Conversion to Walk-ins for Business Growth - Ensure maximum level of Conversion from Walk-ins to actual Sales for Business Growth - Promoting various additional services & products to all clients visiting the clinic in an ethical manner - Maximizing Client Referrals via regular communications & offers with clients visiting the clinic Leads Management - Ensuring proper transfer of information for leads generated in Tele-Calling process for potential higher ticket-sized to Center In-charge - Work with Center In-charge for better Lead Generation, Offers Implementations, Marketing Collaterals - Participate in marketing camps & follow-up with the leads generated there on regular basis Tele Communications with Clients & Call Quality Management - Monitoring in-coming & out-going calls from-to prospective & Current customers for quality assurance purpose - Handling all real-time incoming calls during the shift time - Check all the lead generation apps for the company to identify all the new leads & do the first calls with new leads - Checking records for all missed calls after shift hours and follow up calling for the same - Follow up with all leads from entry into system up to final status of the lead as closure or drop - Follow up with current / past clients for any new services which they can take from the clinic - Cold-calling to client database available with the company for possible new lead generation - Updating all client conversations in companys CRM software for client requirements & tele-caller comments Customer Experience Management: - Always act in manner to improve client satisfaction and building long-term relationships. - Make patients comfortable all every call & meeting, before, during & after clinic visit - Collecting & publishing of Client testimonials at center & online for Brand building - Share client & industry observations with operations team & management for improvements, new product/ service ideas & pricing strategy - Discuss any client grievance with complaining client ASAP & find the root cause of the problem & the best solutions we can offer - Keep up-to-date with the latest beauty and skincare trends, products, and treatments and share the same with clients on regular basis Team Handling - Ensure proper induction of new team members & train them on Functional SOPs to achieve high performance - Participate in regular planning meetings (Daily / weekly/ Monthly reviews) to assign tasks to team members & take updates from them on task completions Documentation - Ensuring proper MIS is maintained by self without any errors or delays - Conduct regular checks of documentation done by team for Tele-calling & Leads management for any errors or delays - Keeping all Leads Related information up to date in relevant software Social Media Activities - Execute social media initiatives of the company as planned - Utilizing various online platforms for online promotion, Directory Listing & Blog promotion etc. - Coordinating with multiple marketing related vendors for online marketing initiatives Collaboration & Support All Teams: - Assist in retail product sales to complement treatments and meet sales targets. - Work closely with the Center In-charge, dermatologist, cosmetologist, and other team members to deliver a holistic customer experience. Requirement Details Educational Qualification: Any Graduate Work Experience No. of Years Minimum 4 Year Experience in Client Communication for Sales in Retail or Healthcare company Functional Skills/ Experience Checklist Experience in One-on-One Client Communication for Sales Experience in Tele-Marketing Strong Verbal & Written English Skills Awareness of social media Tools Ability to handle Laptop & MS Office Tools Behavioral/ HR Fitment Checklist Flexible attitude to work Pleasant Communication Skills Customer Management Skills Service Oriented Caring KRAs & Performance Scorecard Outputs Expected KRAs Measurement Index Weightage Contribute to Revenue Growth by improving lead conversation & higher clinic sales Lead Conversion to Walk-In % to be increased Lead Conversion % to Walk-in 10% Increasing the % of Walk-in clients taking additional services 20% Revenue Achieved by the Center Revenue Achieved by the Center 20% Ensure Proper Execution of Tele-Calling & Lead Management Process up to Documentation of calls Ensure 100% adherence to Tele-Calling & Lead Management SOPs Number of Non-Compliances Seen During the Month 15% Ensure 100% adherence to Sales Management SOPs Number of Non-Compliances Seen During the Month 15% Ensuring Proper Scheduling & Responses to All Incoming Tele-Calls Reducing bounce rate of Incoming calls % of Call Not Answered in predefined TAT 5% Adherence to outgoing call schedules as assigned by manager % of Call Not Completed as Per schedule 10% Maintaining expected call quality as per company expectation Ensuring no errors are found in tele-calls done to current or prospective clients Number of errors observed 5%

Responsibilities: Conduct outbound calls to potential leads provided by the company to introduce products/services and identify sales opportunities Maintain a high level of good communication during all interactions, ensuring clarity, professionalism, and a positive customer experience Explain product or service features and benefits to potential customers clearly and concisely Address customer queries and provide accurate information about products/services and pricing Perform follow-up calls to nurture leads, track interest levels, and move prospects through the sales funnel Persuade potential customers to take desired actions, such as scheduling appointments, requesting more information, or making a purchase Accurately perform data entry of call details, customer information, interactions, and lead status into the CRM system or database Maintain and update the customer database with new information and changes Achieve daily, weekly, and monthly call and sales targets Handle customer objections and rejections professionally and politely Collaborate with the sales team to share feedback and improve strategies Lead calling , Good communication , Followup calls ,Data enrty

Experience of deploying Line of Business solution (preferably ERP / Navision/ Business Central) and interacting with end users and IT implementation teams, Involved in Requirement Gathering , Documentation of processes, Required Candidate profile Experience with Dynamics Navision,

Hands on Functional Experience in entire Sales Process and / or Service Management. 2-4 years exp. of deploying Line of Business solution (CRM) and interacting with end users and IT implementation teams. Required Candidate profile Involved in Requirement Gathering ,Documentation of processes,prototyping and testing during deployment of Line of Business application within their company / client.

Create and curate social media campaigns, including content creation, publishing, and community management. Manage and optimise PPC campaigns on various platforms, including Google Ads, Facebook Ads, and LinkedIn Ads. Required Candidate profile Manage digital campaigns, monitor performance reports, analyse data, and make data-driven recommendations.

Microsoft Dynamics CRM certification will be an added advantage Hands-on technical implementation/deployment of Microsoft Dynamics CRM Configure the application to meet a clients req. using the Microsoft Dynamics CRM Customization Tool,Workflow Tool