Critical Activities Conduct morning meeting in coordination center in-charge to discuss technical details of patients scheduled on daily basis & allot patients to therapists as per skills & schedules Conduct morning meeting with Sales & CRM teams to identify possible patient care packages to maximize revenue potential Consultations with new patients to take their detailed history & understand medical issue to suggest best possible solutions Initiate & continue follow-up discussion with patients in a friendly & professional manner to generate trust & comfort Ensure all pre-procedure instructions are given to & followed by the patients as perp-work for any medical procedures carried out in clinic Study clinical notes, photos, comments on any previous procedure/ consultations done with repeat patients Execute Consultations / medical procedures as per schedule adhering to all Clinical SOPs, Health & Safety Guidelines and treatment plans Planning of Hair Transplant procedures with patients & supporting them during all the pre-surgery procedures Manage team of Therapists to monitor their day-to-day routines, performance & hygiene within clinic premises Overlooking all the procedure done by therapist as he/she is doing the procedure properly Ensure all post-procedure instructions are given to patient in writing & conduct follow up discussions with patients over calls & follow-up visits to assess the success of the procedures/ medicines Prescribe most suitable medicines to patients according to their diagnostics & ensure availability of all necessary medicines in pharmacy Build rapport with patient throughout their journey with Dermatrix to ensure maximum client satisfaction which can lead to positive feedback, testimonials & referrals for the clinic Prepare & store patient notes in proper format for all new & existing patients after each meeting Perform a morning & evening checks of the clinic to ensure that clinic is in hygienic conditions & all tools, instruments, machines, documents & fixtures are in proper order Conduct end-of-day checks before closure of clinic to ensure all tools, instruments, machines, documents & fixtures required next day are working properly & are stored in designated places in proper & hygienic manner Record, Store & Share Before-After Success stories in proper manner (documents, photos, testimonials etc) to build-up patient portfolio Coordinate with Client Relations Team for scheduling & follow-up for patient appointments Regularly upgrade oneself via study of updates/ developments in medical field to provide best possible medical care to our clients Requirement Details Educational Qualification: MBBS / MBBS + MD / MBBS + DVD / BAMS/ BHMS/ BDS (plus course in Cosmetology + Trichology) Work Experience No. of Years Minimum 3 Years post qualification Functional Skills/ Experience Checklist Experience in Conducting procedures in Hair & Skin Treatments Experience in handling Laser Skin Care machines Knowledge of current medicines in Hair & Skin Treatments Strong Diagnosis skills Experience in Patient Handling Behavioral/ HR Fitment Checklist Growth Oriented & Flexible attitude to work Humble & Service Oriented Communication People Management Skills Caring & Solution Oriented KRAs & Performance Scorecard Outputs Expected KRAs Measurement Index Weightage Ensure smooth execution of all clinical procedures by self & therapists via 100% adherence to pre-procedure / during-procedure / Post-procedure SOPs Maintaining High Standards of Medical Care Errors During Medical Procedures 30% Contribute to overall medical & growth targets of the center by handling all clinical / patient care responsibilities Revenue Achieved through Medical Processes Revenue Achieved through Medical Processes 25% Medical assessment of patients to understand their health issues & come up with best possible treatment Convince patients to adopt medical treatment identified after examination & get them enrolled in Clinic Promote the Hair Transplant Services of Dermatrix in ethical & productive manner Ensure Smooth & Productive Inter-Department Coordination Cross-Selling Revenue 10% Coordinate with Sales & CRM teams to ensure smooth doubt solving for clients Monitor & improve performance of the therapist team Ensure 100% adherence to clinical documentation requirements in software tools + hardcopies Complete Adherence to Company SOPs in all work Areas Number of Non-Compliances Seen During the Month 20% Ensure 100% adherence to internal daily/ weekly/ monthly MIS reporting for self & therapist team Establish & maintain coordinal relationship with patients to make them welcomed & comforted in clinic Ensure Complete Client Satisfaction Client Feedback Scores 10% Client Testimonials 5%
1.Conduct morning meeting in coordination center in-charge to discuss technical details of patients scheduled on daily basis & allot patients to therapists as per skills & schedules , 2. Consultations with new patients to take their detailed history & understand medical issue to suggest best possible solutions , 3.Initiate & continue follow-up discussion with patients in a friendly & professional manner to generate trust & comfort 4. Ensure all pre-procedure instructions are given to & followed by the patients as perp-work for any medical procedures carried out in clinic
Responsibilities: Conduct outbound calls to potential leads provided by the company to introduce products/services and identify sales opportunities Maintain a high level of good communication during all interactions, ensuring clarity, professionalism, and a positive customer experience Explain product or service features and benefits to potential customers clearly and concisely Address customer queries and provide accurate information about products/services and pricing Perform follow-up calls to nurture leads, track interest levels, and move prospects through the sales funnel Persuade potential customers to take desired actions, such as scheduling appointments, requesting more information, or making a purchase Accurately perform data entry of call details, customer information, interactions, and lead status into the CRM system or database Maintain and update the customer database with new information and changes Achieve daily, weekly, and monthly call and sales targets Handle customer objections and rejections professionally and politely Collaborate with the sales team to share feedback and improve strategies Lead calling , Good communication , Followup calls ,Data enrty
Job Description: Critical Activities Sales Management in Clinic - Achieving Quarterly & month-on-month Sales Targets across product/ services for branch-level - Ensure maximum level of Leads Conversion to Walk-ins for Business Growth - Ensure maximum level of Conversion from Walk-ins to actual Sales for Business Growth - Promoting various additional services & products to all clients visiting the clinic in an ethical manner - Maximizing Client Referrals via regular communications & offers with clients visiting the clinic Leads Management - Ensuring proper transfer of information for leads generated in Tele-Calling process for potential higher ticket-sized to Center In-charge - Work with Center In-charge for better Lead Generation, Offers Implementations, Marketing Collaterals - Participate in marketing camps & follow-up with the leads generated there on regular basis Tele Communications with Clients & Call Quality Management - Monitoring in-coming & out-going calls from-to prospective & Current customers for quality assurance purpose - Handling all real-time incoming calls during the shift time - Check all the lead generation apps for the company to identify all the new leads & do the first calls with new leads - Checking records for all missed calls after shift hours and follow up calling for the same - Follow up with all leads from entry into system up to final status of the lead as closure or drop - Follow up with current / past clients for any new services which they can take from the clinic - Cold-calling to client database available with the company for possible new lead generation - Updating all client conversations in companys CRM software for client requirements & tele-caller comments Customer Experience Management: - Always act in manner to improve client satisfaction and building long-term relationships. - Make patients comfortable all every call & meeting, before, during & after clinic visit - Collecting & publishing of Client testimonials at center & online for Brand building - Share client & industry observations with operations team & management for improvements, new product/ service ideas & pricing strategy - Discuss any client grievance with complaining client ASAP & find the root cause of the problem & the best solutions we can offer - Keep up-to-date with the latest beauty and skincare trends, products, and treatments and share the same with clients on regular basis Team Handling - Ensure proper induction of new team members & train them on Functional SOPs to achieve high performance - Participate in regular planning meetings (Daily / weekly/ Monthly reviews) to assign tasks to team members & take updates from them on task completions Documentation - Ensuring proper MIS is maintained by self without any errors or delays - Conduct regular checks of documentation done by team for Tele-calling & Leads management for any errors or delays - Keeping all Leads Related information up to date in relevant software Social Media Activities - Execute social media initiatives of the company as planned - Utilizing various online platforms for online promotion, Directory Listing & Blog promotion etc. - Coordinating with multiple marketing related vendors for online marketing initiatives Collaboration & Support All Teams: - Assist in retail product sales to complement treatments and meet sales targets. - Work closely with the Center In-charge, dermatologist, cosmetologist, and other team members to deliver a holistic customer experience. Requirement Details Educational Qualification: Any Graduate Work Experience No. of Years Minimum 4 Year Experience in Client Communication for Sales in Retail or Healthcare company Functional Skills/ Experience Checklist Experience in One-on-One Client Communication for Sales Experience in Tele-Marketing Strong Verbal & Written English Skills Awareness of social media Tools Ability to handle Laptop & MS Office Tools Behavioral/ HR Fitment Checklist Flexible attitude to work Pleasant Communication Skills Customer Management Skills Service Oriented Caring KRAs & Performance Scorecard Outputs Expected KRAs Measurement Index Weightage Contribute to Revenue Growth by improving lead conversation & higher clinic sales Lead Conversion to Walk-In % to be increased Lead Conversion % to Walk-in 10% Increasing the % of Walk-in clients taking additional services 20% Revenue Achieved by the Center Revenue Achieved by the Center 20% Ensure Proper Execution of Tele-Calling & Lead Management Process up to Documentation of calls Ensure 100% adherence to Tele-Calling & Lead Management SOPs Number of Non-Compliances Seen During the Month 15% Ensure 100% adherence to Sales Management SOPs Number of Non-Compliances Seen During the Month 15% Ensuring Proper Scheduling & Responses to All Incoming Tele-Calls Reducing bounce rate of Incoming calls % of Call Not Answered in predefined TAT 5% Adherence to outgoing call schedules as assigned by manager % of Call Not Completed as Per schedule 10% Maintaining expected call quality as per company expectation Ensuring no errors are found in tele-calls done to current or prospective clients Number of errors observed 5%
1.Conduct morning meeting in coordination center in-charge to discuss technical details of patients scheduled on daily basis & allot patients to therapists as per skills & schedules , 2. Consultations with new patients to take their detailed history & understand medical issue to suggest best possible solutions , 3.Initiate & continue follow-up discussion with patients in a friendly & professional manner to generate trust & comfort 4. Ensure all pre-procedure instructions are given to & followed by the patients as perp-work for any medical procedures carried out in clinic
Critical Activities Conduct morning meeting in coordination center in-charge to discuss technical details of patients scheduled on daily basis & allot patients to therapists as per skills & schedules Conduct morning meeting with Sales & CRM teams to identify possible patient care packages to maximize revenue potential Consultations with new patients to take their detailed history & understand medical issue to suggest best possible solutions Initiate & continue follow-up discussion with patients in a friendly & professional manner to generate trust & comfort Ensure all pre-procedure instructions are given to & followed by the patients as perp-work for any medical procedures carried out in clinic Study clinical notes, photos, comments on any previous procedure/ consultations done with repeat patients Execute Consultations / medical procedures as per schedule adhering to all Clinical SOPs, Health & Safety Guidelines and treatment plans Planning of Hair Transplant procedures with patients & supporting them during all the pre-surgery procedures Manage team of Therapists to monitor their day-to-day routines, performance & hygiene within clinic premises Overlooking all the procedure done by therapist as he/she is doing the procedure properly Ensure all post-procedure instructions are given to patient in writing & conduct follow up discussions with patients over calls & follow-up visits to assess the success of the procedures/ medicines Prescribe most suitable medicines to patients according to their diagnostics & ensure availability of all necessary medicines in pharmacy Build rapport with patient throughout their journey with Dermatrix to ensure maximum client satisfaction which can lead to positive feedback, testimonials & referrals for the clinic Prepare & store patient notes in proper format for all new & existing patients after each meeting Perform a morning & evening checks of the clinic to ensure that clinic is in hygienic conditions & all tools, instruments, machines, documents & fixtures are in proper order Conduct end-of-day checks before closure of clinic to ensure all tools, instruments, machines, documents & fixtures required next day are working properly & are stored in designated places in proper & hygienic manner Record, Store & Share Before-After Success stories in proper manner (documents, photos, testimonials etc) to build-up patient portfolio Coordinate with Client Relations Team for scheduling & follow-up for patient appointments Regularly upgrade oneself via study of updates/ developments in medical field to provide best possible medical care to our clients Requirement Details Educational Qualification: MBBS / MBBS + MD / MBBS + DVD / BAMS/ BHMS/ BDS (plus course in Cosmetology + Trichology) Work Experience No. of Years Minimum 3 Years post qualification Functional Skills/ Experience Checklist Experience in Conducting procedures in Hair & Skin Treatments Experience in handling Laser Skin Care machines Knowledge of current medicines in Hair & Skin Treatments Strong Diagnosis skills Experience in Patient Handling Behavioral/ HR Fitment Checklist Growth Oriented & Flexible attitude to work Humble & Service Oriented Communication People Management Skills Caring & Solution Oriented KRAs & Performance Scorecard Outputs Expected KRAs Measurement Index Weightage Ensure smooth execution of all clinical procedures by self & therapists via 100% adherence to pre-procedure / during-procedure / Post-procedure SOPs Maintaining High Standards of Medical Care Errors During Medical Procedures 30% Contribute to overall medical & growth targets of the center by handling all clinical / patient care responsibilities Revenue Achieved through Medical Processes Revenue Achieved through Medical Processes 25% Medical assessment of patients to understand their health issues & come up with best possible treatment Convince patients to adopt medical treatment identified after examination & get them enrolled in Clinic Promote the Hair Transplant Services of Dermatrix in ethical & productive manner Ensure Smooth & Productive Inter-Department Coordination Cross-Selling Revenue 10% Coordinate with Sales & CRM teams to ensure smooth doubt solving for clients Monitor & improve performance of the therapist team Ensure 100% adherence to clinical documentation requirements in software tools + hardcopies Complete Adherence to Company SOPs in all work Areas Number of Non-Compliances Seen During the Month 20% Ensure 100% adherence to internal daily/ weekly/ monthly MIS reporting for self & therapist team Establish & maintain coordinal relationship with patients to make them welcomed & comforted in clinic Ensure Complete Client Satisfaction Client Feedback Scores 10% Client Testimonials 5%
Responsibilities: Conduct outbound calls to potential leads provided by the company to introduce products/services and identify sales opportunities Maintain a high level of good communication during all interactions, ensuring clarity, professionalism, and a positive customer experience Explain product or service features and benefits to potential customers clearly and concisely Address customer queries and provide accurate information about products/services and pricing Perform follow-up calls to nurture leads, track interest levels, and move prospects through the sales funnel Persuade potential customers to take desired actions, such as scheduling appointments, requesting more information, or making a purchase Accurately perform data entry of call details, customer information, interactions, and lead status into the CRM system or database Maintain and update the customer database with new information and changes Achieve daily, weekly, and monthly call and sales targets Handle customer objections and rejections professionally and politely Collaborate with the sales team to share feedback and improve strategies Lead calling , Good communication , Followup calls ,Data enrty