About the job: Key responsibilities: 1. Answer calls and emails professionally to provide information about products and services 2. Handle customer complaints efficiently 3. Log customer complaints accurately 4. Allot complaints to the appropriate department or personnel 5. Manage customer inquiries and queries across all communication channels 6. Possess a minimum qualification of 12th pass or be a graduate 7. Demonstrate excellent communication skills 8. Exhibit strong listening and problem-solving skills over email and telephone 9. Handle stress and pressure effectively in a complaint center environment 10. Manage large volumes of incoming calls, emails, and messages from multiple channels 11. Resolve customer complaints via phone and email 12. Have good knowledge of networking 13. Apply troubleshooting skills for computer networks, routers, switches, Wi-Fi, etc. Who can apply: Only those candidates can apply who: are from Dharamshala only Salary: ₹ 2,00,000 - 3,60,000 /year Experience: 0 year(s) Deadline: 2025-05-31 23:59:59 Other perks: Health Insurance, Life Insurance Skills required: Computer skills and Effective Communication About Company: Development Logics is a technology services provider, offering services since October 2013. The company is located in Dharamshala, a beautiful hill station in northern India. The organization is currently serving customers globally in delivering IT solutions such as website, mobile application, digital marketing, BPO, customer support, system administration and network management services from its delivery centers in Bangalore, Delhi and Dharamshala. The company is instrumental in bringing the internet to remote locations of district Kangra. Through its wireless infrastructure, Development Logics, connects remote schools, panchayats, common service centers, hospitals, and rural homestays to the internet, which is the fuel for the new economy. We are currently represented by partners in Washington DC, Louisville, Oklahoma, and Sydney. Started as a web development agency, the company now offers a wide range of products and services.
