Jobs in Alandur, Chennai - Vacancies Across Companies

Customer Care Executive Pns Express Private Limited

2.0 - 31.0 years

1 - 2 Lacs

Alandur, Chennai

On-site

Apna logo

We are seeking a courteous, proactive, and customer-focused Customer Care Executive to join our courier company. The ideal candidate will be responsible for handling customer inquiries, resolving complaints, tracking shipments, and ensuring a high level of customer satisfaction through timely and effective communication. Key Responsibilities: Respond to customer queries via phone, email, and chat in a professional and timely manner. Assist customers with tracking shipments, booking courier pickups, delivery status, and general inquiries. Handle complaints and issues related to lost, delayed, or damaged shipments with empathy and urgency. Coordinate with operations, dispatch, and delivery teams to resolve customer concerns. Maintain accurate records of customer interactions and update internal systems. Follow up with customers to ensure issues are resolved and they are satisfied with the service. Provide information about services, rates, and company policies. Escalate unresolved issues to the appropriate internal departments. Maintain service standards and achieve KPIs such as response time, resolution rate, and customer satisfaction score. Requirements: High School Diploma or equivalent (Bachelor’s degree preferred) Prior experience in customer service, preferably in logistics, courier, or transportation industry Excellent verbal and written communication skills in [local language and/or English] Strong problem-solving and interpersonal skills Proficiency in using CRM systems and basic computer applications (MS Office, email) Ability to multitask and work under pressure in a fast-paced environment Positive attitude and customer-first mindset Preferred Qualifications: Knowledge of courier tracking systems and processes Fluency in multiple languages is an advantage Experience using logistics or dispatch management software

Posted 1 day ago

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Telecaller Nimalan Properties Private Limited

0.0 - 31.0 years

0 - 0 Lacs

Alandur, Chennai

Remote

Apna logo

JOB DESCRIPTION : WE ARE LOOKING FOR MALE AND FEMALE CANDIDATES WITH GOOD COMMUNICATION SKILLS. 10TH PASS / 12TH PASS / GRADUATE/ UNDERGRADUATE CAN ALSO APPLY LOCATON : NEAR ALANDUR, GUINDY, CHENNAI. INDUSTRY : REAL ESTATE / SALES / MARKETING - CALLING NEW & EXISTING CLIENTS FOR LEAD GENERATION - TO MAKE CALLS TO CREATE SALES - TO MAKE PHONE CALLS TO PROSPECTIVE CUSTOMERS WHO RESPOND TO YOU - SOME BASIC KNOWLEGDE IN COMPUTER REQUIRED EXPERIENCE :- 6 MONTHS TO 1 YEAR SALARY :- 18K – 20K/ MONTH + INCENTIVES ROLE CATEGORY :- VOICE PROCESS ROLE :-TELECALLING / TELEMARKETING EXECUTIVE JOB TYPE :- FULL – TIME (10:00 AM – 6:30 PM) WORK FROM OFFICE LANGAUGE KNOW :- TAMIL, ENGLISH, HINDI, TELUGU, MALAYALAM, KANNADA (SPEAK & WRITE)

Posted 1 month ago

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