Job ID Issue
Job Title: Voice Process Executive Analyst/Sr.Analyst
Location: Gurugram
Reports to: Team Leader / Process Manager
Job Summary
We are seeking a motivated and articulate individual to handle customer interactions via voice calls. The role involves addressing customer queries, providing product/service information, resolving concerns, and ensuring a positive customer experience, while meeting defined quality and productivity standards.
Key Responsibilities
-
Handle inbound customer calls professionally.
-
Understand customer needs and provide accurate information or solutions.
-
Maintain call quality standards in terms of tone, clarity, grammar, and active listening.
-
Achieve daily/weekly/monthly targets for call handling, resolution rate, and customer satisfaction.
-
Record and update customer interactions in the CRM system.
-
Escalate unresolved issues to the appropriate department for timely resolution.
-
Stay updated on product, process, and system knowledge to provide correct information.
-
Adhere to company policies, process guidelines, and compliance requirements.
Required Skills & Competencies
-
Excellent verbal communication skills in English.
-
Clear pronunciation and good voice modulation.
-
Strong active listening and interpersonal skills.
-
Ability to handle pressure and high call volumes.
-
Problem-solving attitude with a customer-first approach.
-
Basic computer literacy (MS Office, CRM tools, email handling).
Qualifications
-
Minimum: 10+2 / Graduate in any discipline.
-
1–3 years of experience in voice process/customer service.
-
Experience in [BPO/BFSI/e-commerce/telecom] will be an advantage.
Shift & Work Environment
-
[Day / Night / Rotational Shifts] as per process requirement.
-
[Work from Office]
Job Title: Voice Process Executive Analyst/Sr.Analyst
Location: Gurugram
Reports to: Team Leader / Process Manager
Job Summary
We are seeking a motivated and articulate individual to handle customer interactions via voice calls. The role involves addressing customer queries, providing product/service information, resolving concerns, and ensuring a positive customer experience, while meeting defined quality and productivity standards.
Key Responsibilities
-
Handle inbound customer calls professionally.
-
Understand customer needs and provide accurate information or solutions.
-
Maintain call quality standards in terms of tone, clarity, grammar, and active listening.
-
Achieve daily/weekly/monthly targets for call handling, resolution rate, and customer satisfaction.
-
Record and update customer interactions in the CRM system.
-
Escalate unresolved issues to the appropriate department for timely resolution.
-
Stay updated on product, process, and system knowledge to provide correct information.
-
Adhere to company policies, process guidelines, and compliance requirements.
Required Skills & Competencies
-
Excellent verbal communication skills in English.
-
Clear pronunciation and good voice modulation.
-
Strong active listening and interpersonal skills.
-
Ability to handle pressure and high call volumes.
-
Problem-solving attitude with a customer-first approach.
-
Basic computer literacy (MS Office, CRM tools, email handling).
Qualifications
-
Minimum: 10+2 / Graduate in any discipline.
-
1–3 years of experience in voice process/customer service.
-
Experience in [BPO/BFSI/e-commerce/telecom] will be an advantage.
Shift & Work Environment
-
[Day / Night / Rotational Shifts] as per process requirement.
-
[Work from Office]
Job Title: Voice Process Executive Analyst/Sr.Analyst
Location: Gurugram
Reports to: Team Leader / Process Manager
Job Summary
We are seeking a motivated and articulate individual to handle customer interactions via voice calls. The role involves addressing customer queries, providing product/service information, resolving concerns, and ensuring a positive customer experience, while meeting defined quality and productivity standards.
Key Responsibilities
-
Handle inbound customer calls professionally.
-
Understand customer needs and provide accurate information or solutions.
-
Maintain call quality standards in terms of tone, clarity, grammar, and active listening.
-
Achieve daily/weekly/monthly targets for call handling, resolution rate, and customer satisfaction.
-
Record and update customer interactions in the CRM system.
-
Escalate unresolved issues to the appropriate department for timely resolution.
-
Stay updated on product, process, and system knowledge to provide correct information.
-
Adhere to company policies, process guidelines, and compliance requirements.
Required Skills & Competencies
-
Excellent verbal communication skills in English.
-
Clear pronunciation and good voice modulation.
-
Strong active listening and interpersonal skills.
-
Ability to handle pressure and high call volumes.
-
Problem-solving attitude with a customer-first approach.
-
Basic computer literacy (MS Office, CRM tools, email handling).
Qualifications
-
Minimum: 10+2 / Graduate in any discipline.
-
1–3 years of experience in voice process/customer service.
-
Experience in [BPO/BFSI/e-commerce/telecom] will be an advantage.
Shift & Work Environment
-
[Day / Night / Rotational Shifts] as per process requirement.
-
[Work from Office]
Job Title: Voice Process Executive Analyst/Sr.Analyst
Location: Gurugram
Reports to: Team Leader / Process Manager
Job Summary
We are seeking a motivated and articulate individual to handle customer interactions via voice calls. The role involves addressing customer queries, providing product/service information, resolving concerns, and ensuring a positive customer experience, while meeting defined quality and productivity standards.
Key Responsibilities
-
Handle inbound customer calls professionally.
-
Understand customer needs and provide accurate information or solutions.
-
Maintain call quality standards in terms of tone, clarity, grammar, and active listening.
-
Achieve daily/weekly/monthly targets for call handling, resolution rate, and customer satisfaction.
Record and update cuJob Title: Voice Process Executive Analyst/Sr.Analyst
Location: Gurugram
Reports to: Team Leader / Process Manager
Job Summary
We are seeking a motivated and articulate individual to handle customer interactions via voice calls. The role involves addressing customer queries, providing product/service information, resolving concerns, and ensuring a positive customer experience, while meeting defined quality and productivity standards.
Key Responsibilities
-
Handle inbound customer calls professionally.
-
Understand customer needs and provide accurate information or solutions.
-
Maintain call quality standards in terms of tone, clarity, grammar, and active listening.
-
Achieve daily/weekly/monthly targets for call handling, resolution rate, and customer satisfaction.
-
Record and update customer interactions in the CRM system.
-
Escalate unresolved issues to the appropriate department for timely resolution.
-
Stay updated on product, process, and system knowledge to provide correct information.
-
Adhere to company policies, process guidelines, and compliance requirements.
Required Skills & Competencies
-
Excellent verbal communication skills in English.
-
Clear pronunciation and good voice modulation.
-
Strong active listening and interpersonal skills.
-
Ability to handle pressure and high call volumes.
-
Problem-solving attitude with a customer-first approach.
-
Basic computer literacy (MS Office, CRM tools, email handling).
Qualifications
-
Minimum: 10+2 / Graduate in any discipline.
-
1–3 years of experience in voice process/customer service.
-
Experience in [BPO/BFSI/e-commerce/telecom] will be an advantage.
Shift & Work Environment
-
[Day / Night / Rotational Shifts] as per process requirement.
-
[Work from Office]
-
stomer interactions in the CRM system.
-
Escalate unresolved issues to the appropriate department for timely resolution.
-
Stay updated on product, process, and system knowledge to provide correct information.
-
Adhere to company policies, process guidelines, and compliance requirements.
Required Skills & Competencies
-
Excellent verbal communication skills in English.
-
Clear pronunciation and good voice modulation.
-
Strong active listening and interpersonal skills.
-
Ability to handle pressure and high call volumes.
-
Problem-solving attitude with a customer-first approach.
-
Basic computer literacy (MS Office, CRM tools, email handling).
Qualifications
-
Minimum: 10+2 / Graduate in any discipline.
-
1–3 years of experience in voice process/customer service.
-
Experience in [BPO/BFSI/e-commerce/telecom] will be an advantage.
Shift & Work Environment
-
[Day / Night / Rotational Shifts] as per process requirement.
-
[Work from Office]
