Jira Administrator

Job Title: JIRA/ Confluence Admin

Experience:

10 to 12 Years

Job Summary:

JIRA/Confluence Administrator

Key Responsibilities:

• Administer, configure, and maintain

  JIRA and Confluence

  instances to support multiple business units.
• Implement and manage

  Insight JIRA view changes

  , including multiple phases of enhancements.
• Handle

  user and group management

  , permissions, and user appearance customizations.
• Perform

  JIRA configuration changes

  including DAT (Data Access Tool) modifications.
• Troubleshoot and resolve

  JIRA-ServiceNow integration issues

  , ensuring seamless data flow.
• Lead requirement gathering sessions across

  modernization initiatives

  with

  Product Owners (PO)

  and

  Business Analysts (BA)

  .
• Manage

  GRI project migration

  , ensuring data integrity and proper transition of workflows and configurations.
• Prepare and present process improvement documentation such as

  FMEA

  and

  Risk-Based Testing (RBT)

  presentations.
• Design, implement, and maintain

  custom workflows, permission schemes, notification schemes

  , and screen schemes.
• Ensure system performance, security compliance, and regular updates/patching of Atlassian tools.

Required Skills:

• Strong expertise in

  JIRA Administration

  , including custom workflows, field configurations, and dashboards.
• Experience in

  Confluence Administration

  and knowledge management best practices.
• Solid understanding of

  Insight (Asset Management in JIRA)

  and configuration best practices.
• Proven experience in

  cross-platform integration

  , especially

  JIRA with ServiceNow

  .
• Experience leading

  enterprise-level migration projects

  (e.g., GRI Project Migration).
• Familiarity with

  Agile practices

  ,

  FMEA analysis

  , and

  test documentation

  (e.g., RBT).
• Excellent communication and interpersonal skills; ability to collaborate with technical and business stakeholders.