JEWELLERY SALES ASSISTANT - FEMALE

Jewellery Sales Assistant – Key Job Roles & Responsibilities

1. Customer Service & Sales

• Greet customers warmly and build rapport.
• Identify customer needs and recommend suitable jewellery.
• Explain product details such as metal purity, gemstone quality, certifications, pricing, offers, etc.
• Assist customers with trying on jewellery (earrings, necklaces, bangles, rings).
• Provide upselling and cross-selling suggestions.
• Handle customer queries and resolve issues politely.
• Ensure high customer satisfaction to encourage repeat business.

2. Product Knowledge

• Maintain strong knowledge of:
• Gold (karats, hallmarking)
• Diamonds (4Cs—Cut, Clarity, Color, Carat)
• Gemstones
• Latest fashion/jewellery trends
• Making charges & pricing structure
• Explain authenticity certificates (e.g., hallmark, GIA, IGI).

3. Billing & Documentation

• Prepare accurate bills using POS systems.
• Handle cash, card, UPI, and financing/EMI transactions.
• Maintain purchase records and customer data.
• Assist with warranty/guarantee paperwork.

4. Merchandising & Display

• Arrange jewellery in showcases attractively.
• Keep counters clean, organized, and well-lit.
• Update window displays for festivals, promotions, and new arrivals.
• Tag and label jewellery items correctly.

5. Stock & Inventory Management

• Assist with stock counting (daily/weekly).
• Track inventory movement and report low-stock items.
• Ensure jewellery is stored and handled safely.
• Verify incoming and outgoing stock with proper documentation.

6. Security & Safety

• Follow store security protocols.
• Ensure secure handling of high-value items.
• Maintain vigilance to prevent theft or damage.

7. Store Maintenance

• Keep the store clean and welcoming.
• Maintain uniform and grooming standards.
• Ensure hygiene and orderliness in display areas.

8. Communication & Teamwork

• Work collaboratively with store managers and team members.
• Participate in team meetings, product training, and sales briefings.
• Communicate customer feedback to management.

9. Professionalism & Grooming

• Maintain neat and presentable appearance.
• Follow dress code (formal attire, minimal accessories).
• Demonstrate polite and respectful behaviour.

10. Additional Duties

• Assist during festive seasons or promotional events.
• Provide after-sales service such as resizing or polishing coordination.
• Handle gift packing and customization requests.

COTACT = ARUN - OPERATIONS MANAGER HEAD

9789070712

Job Type: Full-time

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits:

• Leave encashment
• Paid sick time
• Paid time off

Language:

• TAMIL & ENGLISH (Preferred)

Shift availability:

• Day Shift (Preferred)

Work Location: In person