6+ years of experience of IVR testing. Must have knowledge in manual testing & Strong knowledge of software QA methodologies tools and processes in writing clear concise and precise test cases and executing them. Document test cases Perform and document risk analysis. Research and analyse product features being tested.

Create detailed comprehensive and well-structured test plans and test cases Access and analyse requirements using IVR callflow diagrams. Should have experience of IVR testing and banking domain knowledge.

End To End IVR testing experience will be beneficial from call dialling in IVR till call transfer to an agent. Added advantage if candidate have experience in testing Voice Biometrics and Speech / Conversational IVRs. Basics about Agent Toolbar Testing Hands on experience on functional and non-functional testing High level understanding of Genesys platform.

Knowledge of Cyara tool for test automation Hammer tool for performance testing Should have prior experience of managing / working with global team Maintain an agile mind-set by adopting the practices and processes identified as being required for our domain leveraging agile delivery methods. Local Role Name : 6358 Tester

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IVR testing professional