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2 - 3 years
5 - 8 Lacs
Bengaluru
Work from Office
Role & responsibilities Service Desk Platform: Responsible and accountable for implementing systems changes within the Group Technologies Service Desk Platform (Ivanti Neurons). Research the desired improvements and upgrades within the Service Desk Platform, understand any associated risks, timescales and required Change Control requirements such that enhancements and upgrades can be carried out seamlessly with minimal impact to end users. Liaise with Service Desk Platform manufacturer for additional support / guidance and where required fault resolution with the product. Perform weekly and monthly platform administrative duties, to ensure the platform is working to its very best potential. ...
Posted 5 months ago
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