ITGC Trainer

Hi, Greeting for the Day!!! We found your profile suitable for the below opening, kindly go through the JD and reach out to us if you are interested. About Us Incorporated in 2006, We are an 18 year old recruitment and staffing company, we are a provider of manpower for some of the fortune 500 companies for junior/ Middle/ Executive talent. About Client Hiring for One of the Most Prestigious Multinational Corporations! Job Description Job Title : Service Now Trainer/Manger Qualification : Any Graduate or Above Relevant Experience : 10 -15 yrs Skills : ServiceNow trainer plays a critical role in developing training and knowledge-sharing initiatives to increase adoption and optimize the use of ServiceNow capabilities. Serve as a ServiceNow authorized product trainer, providing high-quality training sessions to users. Must have experience in conducting ServiceNow fundamentals training Must have experience in conducting Advanced ServiceNow training (Deep level Service Now Platform concepts , Basic to Advanced Service Now scripting) Must have hands on experience working on at least 2 to 3 modules out of the following: IT Service Management, IT Operations Management (CMDB Discovery), IT Asset Management, HR Service Delivery, Service Portfolio Management, SecOps (Threat, Vulnerability response, SIR), Customer Service Management. Design, create, edit, and publish engaging learning content in various formats to facilitate the adoption of new and enhanced ServiceNow capabilities. Develop and maintain knowledge content within the ServiceNow knowledge base for easy consumption by end users. Support operations and maintenance (O&M), development, modernization, and enhancements (DME) of ServiceNow modules, including SecOps, IRM, and CAM. Collaborate with cross-functional teams to integrate enterprise tools and cloud services (e.g., AWS, Azure, Salesforce) into the ServiceNow environment. Ensure training aligns with Agile methodologies and best practices in ServiceNow configuration and usage. Contribute to maintaining the platform's Authority to Operate (ATO) by ensuring compliance and effective knowledge sharing. Deliver performance-based outcomes focused on ServiceNow best practices, resiliency, and user adoption. ServiceNow Expertise:Current experience and deep understanding of the ServiceNow platform, including associated modules and capabilities. Training Experience:Proven ability to create and deliver effective training content tailored to diverse audiences. Content Development:Demonstrated experience in developing learning materials and publishing knowledge content to enhance user engagement and platform adoption. Certifications : ServiceNow authorized product trainer (required) Knowledge Management:Proficiency in building and maintaining knowledge bases within the ServiceNow platform. Location : Bangalore CTC Range : 30 to 40 LPA (Lakhs Per Annum) Notice period : Immediate / serving Notice period/60 days Mode of Interview : VIRTUAL Mode of Work : Hybrid Prerna IT Staffing Analyst Black and White Business solutions PVT Ltd Bangalore, Karnataka, INDIA 8067432409 I prerna@blackwhite.in I www.blackwhite.in