2 It Teams Jobs

Job Title: Sr. Network Operations Engineer Location: Pune, Maharashtra, India Experience: 8+ Years Job Description The Sr. Network Operations Engineer will oversee and manage network operations, ensuring the optimal performance of network infrastructure. This role includes troubleshooting, monitoring, and maintaining network systems, and implementing network security measures. You will work closely with IT teams to improve network reliability and performance, while providing technical support and guidance. How You Will Do It Monitor network performance and troubleshoot issues to ensure minimal downtime. Configure, maintain, and manage network hardware and software, including routers, switches, and firewalls. Implement network security protocols and best practices to protect sensitive data. Collaborate with cross-functional teams to design and implement network upgrades and enhancements. Document network configurations and changes, and maintain an inventory of network devices. Provide technical support and training to IT staff and end-users. What We Look For Bachelor's degree in Computer Science, Information Technology, or a related field. 8-10 years of experience in network operations or related IT roles. Strong knowledge of network protocols, technologies, and security practices. Experience with network monitoring and performance management tools. Excellent problem-solving skills and attention to detail. Strong communication and collaboration skills. Preferred Qualifications Certifications such as CCNP, CCNA, or equivalent. Experience with cloud networking and virtualization technologies. Ability to work in a fast-paced environment and manage multiple projects simultaneously. We Offer Competitive salary and comprehensive benefits package. Opportunities for professional development and career advancement. A collaborative and inclusive work environment that values your input. Application If you are interested in applying for this position, please submit your resume and cover letter detailing your relevant experience.,

The Senior L2 Engineer AV & VC Support will manage, troubleshoot, and maintain Audio-Visual (AV) and Video Conferencing (VC) systems across enterprise environments. You will be responsible for providing Level 2 (L2) support for AV & VC setups in meeting rooms, auditoriums, and collaboration spaces. Your expertise in AV hardware, software integration, network configurations, and resolving AV/VC-related issues will be crucial in ensuring the seamless operation of meeting rooms, collaboration spaces, and digital signage systems. You will handle escalations from L1 engineers, collaborate with clients, and troubleshoot issues related to AV/VC infrastructure such as displays, projectors, audio systems, microphones, and VC units like Logitech, Poly, Cisco, Extron, Crestron, etc. Additionally, you will support AV automation, room scheduling systems, and digital signage solutions, and perform firmware upgrades, configuration changes, and system optimizations for AV devices. In terms of Video Conferencing & Collaboration Tools, you will be responsible for ensuring the smooth operation of platforms like Zoom, Microsoft Teams, Google Meet, and Webex. This includes troubleshooting camera tracking, microphone audio quality, and video feed synchronization issues, as well as configuring VC codecs, network settings, and room automation controls. You will also support hybrid meeting setups, including BYOD and soft codec integration. Your role will also involve working with IT teams to configure AV-over-IP, VLANs, QoS, and firewall rules for AV/VC traffic. It will be essential to ensure low-latency streaming, multicast configurations, and network security compliance. You will troubleshoot cloud-based conferencing bridges and integrate them with corporate IT infrastructure. As a Senior L2 Engineer, you will manage incident escalations, perform root cause analysis (RCA), and implement preventive measures. You will maintain AV asset inventory, technical documentation, system diagrams, and troubleshooting guides. Additionally, you will track service requests, escalate to vendors when necessary, and document firmware updates, maintenance schedules, and system health reports. Collaboration and leadership will be key aspects of your role. You will act as a mentor for L1 engineers and junior AV technicians, collaborate with cross-functional teams such as IT, facilities, project managers, and vendors, and participate in new AV project deployments, system upgrades, and proof-of-concept (POC) testing. The ideal candidate should have 5+ years of experience in AV/VC system integration, support, and troubleshooting, hands-on experience in enterprise AV environments, and large-scale deployments. Strong problem-solving, communication, and client-handling abilities are essential, along with the ability to work independently and collaborate effectively across teams. Time management and multitasking skills will be required to efficiently handle multiple escalations. A Bachelor's degree in Electronics, IT, AV Engineering, or a related field (or equivalent experience) is preferred. Certifications such as CTS, CTS-D, CTS-I, Crestron, Extron, QSC, or relevant AV industry certifications are a plus. This is a full-time position that involves on-site support at corporate offices and client locations, with remote troubleshooting as needed. The benefits include cell phone reimbursement, paid time off, and a day shift schedule from Monday to Friday with weekend availability required for work.,