IT Systems Administrator (Level 3 Support Engineer)

The IT Systems Administrator (Level 3 Support Engineer) is responsible for advanced system support, deployment,
and administration of enterprise IT environments, primarily focused on Microsoft Windows systems. This rolerequires expert-level proficiency with ConnectWise Manage and ConnectWise Automate, Azure AD, MicrosoftOffice 365, and backup systems such as Druva and Acronis. The candidate must also have practical experience withNutanix as the primary virtualization platform.This individual acts as a senior escalation point for complex IT incidents and collaborates with IT Leadership todevelop and implement scalable infrastructure solutions. They also ensure operational integrity, maintaincybersecurity compliance, and support the implementation of automation and remote monitoring strategies to enhance system performance and end-user experience.The role includes proactive system maintenance, patching in accordance with NIST compliance standards, documentation, and mentoring of junior IT staff. The IT Systems Administrator must demonstrate strong technical leadership, analytical thinking, and a high level of independence in problem resolution and project execution.ESSENTIAL DUTIES & RESPONSIBILITIES- Provide expert-level administration, configuration, and deployment of ConnectWise Manage and ConnectWise Automate.
- Serve as the Tier 3 escalation point for complex systems and application issues.
- Maintain and support Windows Server environments, including Active Directory, Group Policy, DNS, and DHCP.
- Administer and support Azure AD and Microsoft Office 365, including Exchange Online, Teams, and Intune.
- Manage virtualization workloads through Nutanix, including VM deployment and infrastructure
monitoring.- Oversee Druva and Acronis backup solutions, including routine testing and recovery operations.
- Implement patch management policies in accordance with NIST standards via ConnectWise Automate.
- Monitor system performance and address risks using centralized monitoring tools.
- Document SOPs, network diagrams, asset inventories, and knowledge base articles.
- Mentor Tier 1 and Tier 2 technicians and support professional development.
- Support desktop/laptop imaging, software deployment, and mobile device management.
- Participate in on-call rotation and support after-hours incidents and maintenance.Setup and Configuration of new user accounts and security