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IT Support Specialist - Asset Management

2 - 6 years

0 Lacs

thiruvananthapuram kerala

Posted:2 days ago| Platform: Shine logo

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Skills Required

it support asset management

Work Mode

On-site

Job Type

Full Time

Job Description

As the main point of contact for IT support, your role involves handling user inquiries through various communication channels such as phone, email, chat, or ticketing systems. You are expected to troubleshoot and resolve hardware, software, network, and system issues promptly and efficiently. Providing step-by-step guidance to users and ensuring proper documentation for future reference are essential tasks. Your responsibilities also include escalating complex technical issues to second- or third-level support teams for quick resolution. Maintaining accurate records of problems, solutions, and service requests within the IT service management system is crucial. Additionally, you will assist in user account management tasks such as password resets, access requests, and permissions changes. Furthermore, part of your role is to offer basic training and guidance to users on IT best practices to help them develop effective technology use skills. You will need to adhere to established processes, contribute to enhancing the internal knowledge base, and ensure compliance with company IT policies, security guidelines, and service-level agreements (SLAs). Supporting IT asset management by overseeing hardware and software inventory to optimize resource utilization is also within your responsibilities. Key Responsibilities: - Handle user inquiries through phone, email, chat, or ticketing systems - Troubleshoot and resolve hardware, software, network, and system issues - Provide step-by-step guidance to users for issue resolution - Escalate complex technical issues to higher-level support teams - Maintain accurate records within the IT service management system - Assist in user account management tasks such as password resets and access requests - Offer basic training to users on IT best practices - Adhere to established processes and ensure compliance with IT policies and SLAs - Support IT asset management by overseeing hardware and software inventory Qualifications Required: - Proficiency in IT Support and asset management Additional Company Details: (Omitting this section as no additional details were provided in the job description),

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