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IT Support Specialist - Asset Management

2 - 6 years

0 Lacs

thiruvananthapuram kerala

Posted:1 week ago| Platform: Shine logo

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Skills Required

it support asset management

Work Mode

On-site

Job Type

Full Time

Job Description

The primary responsibility of this role is to serve as the main point of contact for IT support, handling user inquiries through various communication channels such as phone, email, chat, or ticketing systems. You will be expected to troubleshoot and resolve hardware, software, network, and system issues promptly and efficiently. Additionally, providing step-by-step guidance to users to assist in issue resolution and ensuring proper documentation for future reference is essential. In cases where technical issues are complex, it will be your responsibility to escalate them to second- or third-level support teams to facilitate quick resolution. Maintaining accurate records of problems, solutions, and service requests within the IT service management system is crucial. You will also assist in user account management, including tasks such as password resets, access requests, and permissions changes. Furthermore, offering basic training and guidance to users on IT best practices to equip them with the necessary skills for effective technology use is part of the role. Adhering to established processes, contributing to internal knowledge base enhancement, and ensuring compliance with company IT policies, security guidelines, and service-level agreements (SLAs) are key aspects of the position. Supporting IT asset management by overseeing hardware and software inventory to optimize resource utilization is also a part of your responsibilities. Key Skills required for this role include proficiency in IT Support and asset management.,

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