IT Support Executive (preferably in the trading domain)

Key Responsibilities:

• Provide technical support for trading terminals and mobile trading applications.
• Troubleshoot network, connectivity, and application-related issues for clients.
• Coordinate and escalate issues with vendors for timely and effective resolution.
• Handle client interactions professionally, especially during critical technical incidents.
• Maintain smooth coordination with internal departments for follow-ups and support.
• Conduct basic checks on internet, hardware, and servers to diagnose system issues.
• Lead, guide, and support the customer support team for enhanced performance and efficiency.

Requirements:

• Graduate in IT, Computer Science, or a related technical field.
• 3–6 years of experience in customer or technical support (preferably in the trading domain).
• Strong understanding of networking concepts and trading system technologies.
• Excellent communication, troubleshooting, and escalation management skills.
• Proven experience in team handling and client relationship management.

Key Qualities:

• Smart
• Proactive
• Technically Strong
• Client-Focused
• Leadership-Oriented

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹30,000.00 per month

Work Location: In person