Job
Description
IT Support Analyst I / II Position Summary The IT Support Analyst -I / II will be responsible for providing Level-1 monitoring support for Azure Cloud Resources and Azure Virtual Desktop environment. Additionally, the candidate will handle Five9 telephony support to manage issues related to endpoints, network, Operating System, Access & Identity Management (IAM) etc. We are looking for a motivated and skilled IT Support Analyst with a passion for providing exceptional support. Experience 2-6 years of IT Operations in an enterprise environment Reports To Harkiratjit Singh Qualification Holds Bachelor’s Degree in Computer Science or related field. Roles & Responsibilities Provide Level-1 monitoring support for Azure Cloud Resources, MoveIT and Azure Virtual Desktop. Handle Five9 telephony support addressing issues related to endpoints, Operating Systems, Network, Identity & Access etc. Provide technical assistance over ServiceNow incidents, emails, Teams chat, and telephone. Utilize ServiceNow for IT service management (ITSM) processes. Monitor and manage IT infrastructure using Logic Monitor. Respond to and resolve IT support requests in a timely and efficient manner. Collaborate with other IT team members to ensure seamless support and issue resolution. Document and maintain accurate records of support activities and resolutions. Assist in the development and implementation of IT policies and procedures. Provide customer service and support to end-users. Perform patch management and vulnerability mitigation. Prepare and share daily reports related to incidents and telephony calls. Must Have Bachelor's degree in Information Technology, Computer Science, or a related field. Proven experience in IT support, specifically in Level-1 monitoring support for Azure Cloud Resources.. Experience with Five9 telephony support. Working knowledge of Networking and IAM. Expert in installation and configure Windows and Linux environment and Applications. Troubleshooting knowledge of Teams, Outlook and other O365 Apps. Hands on experience with ServiceNow and Logic Monitor for ITSM processes. Excellent problem-solving and troubleshooting skills. Strong communication and interpersonal skills. Ability to work independently and as part of a team. Detail-oriented with strong organizational skills. Ability to manage multiple tasks and priorities in a fast-paced environment. Should Have ITIL certification. Working knowledge of Asset Management. Working knowledge of Patch Management & Vulnerability Mitigation. Good sense of prioritization and time management. Effective team core skill valuation and upscaling. Could Have Good to have familiarity with virtualization services. Good to have Incident and Escalation Management. Good to have knowledge on Azure Services. Good to have knowledge of security principles. Good to have any technical certification. About the company Fifthnote, a leading technology acceleration company, identifies business process optimization by implementing system integration and automation. We were founded in 2012 and acquired by Ensemble Health Partners in 2020. We support Ensemble IQ (EIQ®), cloud-based analytics-driven revenue cycle operating platform that enables a highly efficient and intelligent workflow automation to apply extensive domain expertise, automation and advanced acritical intelligence to drive efficiency and yield. An innovative, technology-enabled approach to revenue cycle, paired with Ensemble’s people, will drive efficiency, productivity and results for health care providers, resulting in additional resources for patient care. Together, Ensemble and Fifthnote are redefining the possible in health care by empowering people to be the difference. Ensemble Health Partners has the second-largest share in the RCM space in the US Market with 10000+ professionals working in the organization. Ensemble partners with nearly 300 hospitals Why Join US? A Culture of - People First, Last and Always. Learning and Development Opportunities. Career Pathing. Industry Standard Compensation & Benefits. Flexible Working Hours.
