IT Supervisor

Key Objective:

efficient operation of the IT department

Key Responsibilities:

Network & System Administration

• Plan, coordinate, and implement

  network security measures

  to safeguard data, software, and hardware.
• Operate

  master consoles

  to monitor system and network performance and coordinate access and usage.
• Perform

  routine startup and shutdown procedures

  , ensuring accurate maintenance of control records.
• Design, configure, and test

  computer hardware, networking software, and operating systems

  .
• Recommend and implement

  system improvements

  , identifying required hardware or software changes.
• Continuously monitor

  network performance

  , proactively identifying and implementing necessary adjustments.

Team Leadership & Supervision

• Assist in

  training, supervising, scheduling, and motivating

  the IT team (IT Hosts).
• Apply

  positive discipline

  when necessary to maintain professionalism and performance standards.
• Support team members and

  allocate manning

  according to operational needs.
• Manage

  daily duties and job assignments

  , ensuring smooth departmental function.

Standards & Compliance

• Uphold and ensure adherence to

  Six Senses guidelines

  , brand values, and standards of service.
• Ensure

  compliance with LQA (Leading Quality Assurance) standards

  and proactively respond to guest comments and feedback.
• Ensure all

  IT operations align with hotel protocols

  , data privacy policies, and cybersecurity best practices.

Performance Expectations:

• Maintain and exceed performance benchmarks related to

  system uptime

  ,

  guest support

  , and

  service efficiency

  .
• Provide high-level

  support to staff and guests

  , resolving technical issues promptly and professionally.
• Support hotel operations by ensuring

  technology availability and reliability

  at all times.

Qualifications & Skills:

• Proven experience in a similar

  IT Supervisor

  role within

  luxury hotels or resorts

  .
• In-depth knowledge of

  network systems, security protocols, and IT infrastructure

  .
• Strong technical skills in

  hardware, software, and operating system configurations

  .
• Effective

  leadership

  , communication, and team management abilities.
• Demonstrated commitment to

  exceptional service

  , guest satisfaction, and

  brand excellence

  .