IT Service Manager - File Share & Storage Services

As a member of the File Share Service team at Siemens, your role involves overseeing and provisioning the File Share Service globally. This includes working with internal and external operational teams to ensure that the Service meets company security guidelines, retains customer satisfaction, and is continuously enhanced. Your responsibilities will include: - Orchestrating providers for File Share Services based on on-premises and Cloud technology - Contributing to major technological changes and supporting project milestones - Delivering detailed knowledge of File Share Services and creating Knowledge Articles - Contributing to solution design activities and supporting build & test processes - Providing user support at L2 level and ensuring acceptance - Ensuring Services operate reliably and efficiently while following Cyber-Security guidelines - Monitoring and managing Service quality regarding stability, performance, security, and usability - Partnering with internal or external providers for continuous service improvements - Maintaining regular contact with users and customers for day-to-day operations and projects - Orchestrating and managing the planning cycle to safeguard Service availability and capacity To excel in this role, Siemens requires Service Managers to possess the following qualifications and experience: - Higher technical education (university level) with experience in the technology industry - ITIL Foundations Certification - Proficient knowledge in IT infrastructure backend architecture - Experience with IT outsourcing contracts, SLA/KPIs, licensing policies, and charging models - Advanced knowledge of Microsoft Office Suite products - Experience in working in an international, remote, and cross-functional environment - Microsoft MCSE or MCSA Certification - Business-fluency in English language - Passion for business processes and innovative IT technologies Service Managers assigned to the role should have effective communication and presentation skills to collaborate with technical teams and business users effectively.,