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It Service Desk Executive

It Service Desk Executive

Aletheia Technologies

0 - 5 years

1 - 2 Lacs

Mumbai Suburbs

Posted:2 months ago| Platform:

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Skills Required

IT Helpdesk IT Service Desk Ticketing Tools Incident Management SLA Management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibilities Manage incident tickets from submission to resolution, ensuring timely closure within SLA targets. Collaborate with internal teams to resolve complex technical issues and escalate when necessary. Maintain accurate records of all interactions with customers using ticketing tools like [insert tool names]. Ensure compliance with company policies and procedures related to IT service desk operations. Provide technical support to end-users through phone, email, or chat for desktop-related issues. Interested candidate can apply on careers1@aletheia.co.in or can share their cv on watsapp 82911233111

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Aletheia Technologies

www.aletheia.co.in/

IT Services and IT Consulting

Mumbai Maharashtra

51-200 Employees

3 Jobs

Key People

John Doe

CEO
Jane Smith

CTO
Emily Johnson

CFO

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