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Posted:2 days ago| Platform: Foundit logo

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Skills Required

Field Failure Analysis Root Cause Analysis Advanced Excel/VBA Power BI/Tableau

Work Mode

On-site

Job Type

Full Time

Job Description

Collaborate with the Installed base and field service engineering teams to gather and analyze field failure data necessary to effectively monitor and identify product quality improvement. Lead field failure data collection and cleansing of X-Ray Tubes and generators in the Installed Base. Connect with service field engineers to gather product failures information. Review product machine data and service records to support classification of the field failure mode as well as root cause analysis (RCA). Qualifications Bachelor s degree in engineering, Science or related area Competence with MS office (Excel, PowerPoint, etc.) Familiarity with SQL, visualization tools (E.g. Tableau, PowerBI) Excellent interpersonal communication and collaboration skills proficiency with written English and with neutral English accent Hands on experience on Advance excel, VBA, Python, MS Access, Previous experience in a customer service role chat/email/voice Effective probing skills and analyzing / understanding skills

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