IT Ops Engineer

What you can expect from the job

The IT Support Officer provides basic to intermediate-level technical support to users across the organisation. This role acts as the first point of contact for incidents and service requests related to hardware, software, systems, and networks.

• Hands-on experience with diverse IT systems and applications.
• Exposure to enterprise-level Microsoft 365 and collaboration tools.
• A supportive team environment with opportunities to learn from senior IT experts.
• Training and development opportunities to build technical and professional skills.
• Involvement in projects beyond day-to-day support, such as system upgrades and deployments.
• Career growth path into specialized IT areas (Cloud, Security, Network, or System Administration).
• Recognition of your contributions and opportunities to make a real impact on the organizations success.
• Certification reimbursement and career growth support for relevant industry certifications.

What will help you do the job well

Must-have skills/ characteristics

• 3-4 years of experience in IT operations. Serve as the first point of contact for day-to-day IT service and support requests.
• Perform user onboarding and offboarding tasks, including account and hardware setup/clean-up.
• Willingness to work across different time zones to support global teams and customers.
• Troubleshoot and resolve issues related to Windows/Mac operating systems, Office 365, printers, mobile devices, and basic networking.
• Coordinate with vendors to resolve issues with business applications, following standard operating procedures based on priority and urgency.
• Support the deployment, configuration, and maintenance of desktops, laptops, and peripheral devices.
• Create and maintain knowledge base articles and continuously update standard operating procedures.
• Escalate unresolved incidents and monitor them through to timely resolution.
• Collaborate with vendors and internal teams to resolve escalated incidents effectively.

Other desirable skills/characteristics

• Knowledge of ISMS Principles and best practices.
• Willingness to travel domestic/International.

Thank you for your interest with CCS. We hope you find a meaningful career! Please send your profiles to careers@ccs-technologies.com

We will Trust, Recognize, Care

You will Learn, Contribute, Grow