IT Operator

Responsibilities:

Technical Support:

• Personalized Attention: To offer exceptional customer service, understanding the individual needs of customers and providing effective solutions.
• Multilingual Communication: Use your language skills to communicate effectively with clients who speak different languages, ensuring a barrier-free experience.
• Monitor and maintain IT infrastructure to ensure availability and optimal performance.
• Diagnose and resolve technical issues, including hardware, software, and networks.
• Implement IT security measures to protect data and infrastructure.
• Collaborate with other teams to implement new technology solutions and improve existing processes.
• Document procedures and offer technical support to internal users.
• Provide technical support to customers via phone, email, or in person
• Troubleshoot and resolve hardware and software issues
• Install and configure new equipment and software
• Maintain and update existing systems
• Train users on new technology and software

Service Delivery Management:

• Manage service requests and ensure timely resolution
• Monitor service performance and identify areas for improvement
• Collaborate with other teams to implement service improvements
• Develop and maintain service level agreements (SLAs)

Customer Relationship Management:

• Build and maintain relationships with customers
• Understand customer needs and provide solutions
• Gather feedback and address any concerns or issues
• Communicate service updates and changes to customers

Documentation and Reporting:

• Document all service requests and resolutions
• Maintain accurate inventory of equipment and software
• Generate reports on service performance and customer satisfaction
• Identify trends and make recommendations for improvement