IT Operations - Data Support Analyst

Overview

Position Overview

We are seeking someone who is proactive, detail-oriented, and capable of effectively managing multiple tasks and deadlines. Strong communication skills and the ability to collaborate with different teams will be essential in this position.

Responsibilities

• Keep track of all user access request, and ensure timely tickets are worked upon and closed.
• Maintain health check of all the application, including discussing with POC, on preparing documentation.
• Communicate with internal/external client users regarding the issue which they may face while accessing the Platform.
• Manage existing Technology SharePoint site, including identifying areas for improvement, and making sure all documentation is classified, centralized and up to date
• Act as a first POC for global users for access management, New Application/project creation, New client On-boarding within Tool.
• Manage CRM (Hubspot) tool for communicating important updates on technology wide initiatives
• Constantly discuss and improve our internal processes and tools
• Collaborate with Product to create and deliver information on new product/feature, to include FAQs, deep dive sessions, product demos, etc.

Qualifications

RequiredSkills:

• Experience in managing Atlassian platforms (JIRA, Confluence, JSD etc.).
• Good troubleshooting skills.
• Experience with databases and using SQL to query data
• Some background/understanding of web analytics tool basics: tag, cookies, data attributes, data layer, variables.
• Hands-on experience with online advertising technology and systems (Google, Amazon, Facebook, etc.)