IT Automation - zoho

Job Description

Position: Senior Manager – IT Infrastructure & Automation Location- Kanpur Reports to: VP – Operations and Alumni Relations Role Overview: Lead digital transformation by managing IT infrastructure, automating processes, and driving CRM efficiency. Key focus on Zoho CRM (workflow integration & automation), IT policy creation, and team leadership. Key Responsibilities: Develop IT strategy, SOPs, and governance frameworks Manage and customize Zoho CRM; ensure seamless integration Oversee IT infrastructure, cybersecurity, and system upgrades Automate workflows to improve operational efficiency Represent IT in leadership meetings and cross-functional forums Lead and mentor IT team Supervise website/app updates and vendor coordination Requirements: Bachelor’s/Master’s in IT or related field 8–10 years’ experience; 3+ in leadership roles Must have hands-on Zoho CRM expertise Strong communication, leadership, and strategic thinking skills Preferred: Zoho CRM Cert., ITIL, PMP Job Types: Full-time, Permanent Pay: Up to ₹125,000.00 per month Benefits: Provident Fund Schedule: Day shift Work Location: In person