Who We Are: At Inchcape Shipping Services, our vision is to create a connected world where customers can trade successfully and make informed decisions in every port, everywhere. We achieve this by combining our worldwide infrastructure with local expertise, through our global network of more than 250 proprietary offices and a team of over 3,000 dedicated professionals. Our diverse customer base includes owners and charterers in the oil, cruise, container, and bulk commodity sectors, as well as naval, government, and intergovernmental organisations. Role Summary: We have an exciting opportunity for a Talent Acquisition Administrator to join our Talent Services Team. We are looking for a proactive and detail-oriented Talent Administrator to enhance and manage daily recruitment-related activities. This position includes overseeing new hire records, documentation, and supporting the overall administration of HR policies and procedures. The ideal candidate should have a solid understanding of Talent Acquisition Administration and be enthusiastic about assisting with broader HR functions. Contract: Permanent Location: Mumbai-Airoli, India (Hybrid) In line with company policy, Inchcape does not provide visa sponsorship for candidates and cannot consider applicants who will require this now or in the future. Key Duties and Responsibilities: Oversee comprehensive recruiting administration, encompassing pre-onboarding data and documentation. Support recruitment activities by coordinating interview schedules and gathering candidate documentation. Assist the Talent Acquisition Team in maintaining new joiners' details. Ensuring candidate applications are entered into the system for interviews. As and when required, support the recruitment team in sourcing candidates from relevant platforms. Coordinating with new joiners for their pre-offer & pre-onboarding documentation Ensure that the new hire information is entered into the software before their start date Maintain precise and correct employee records within HR systems and files. Prepare Human Resources-related reports and Management Information Systems (MIS) as necessary. Collaborate with internal departments (IT, hiring managers, Administration) to facilitate a seamless employee experience. Who You Are: One to two years of experience in a human resources, talent acquisition, or administrative human resources role. Proficient knowledge of HR Information Systems (HRIS) or employee management systems. Holds a bachelor’s degree in human resources, Business Administration, or related field. Demonstrated proficiency in Microsoft Office Suite, particularly Excel and Word. Possesses strong organizational and multitasking capabilities. Excellent written and verbal communication skills. Ability to work flexibly; office/home. You Will Receive: A competitive salary Career development and progression opportunities Values Award celebration events Team building days Plus, much more! Why Inchcape Shipping Services? We believe in building a diverse and high-performing workforce, that works together to provide our customers with the exceptional service they deserve. To reach the highest standards we depend on our people, their welfare, training, and expertise. We realise the value of our staff and know that your unique experiences, skills, and passions will help you to build a rich and rewarding career in our dynamic industry. Our values are at the centre of everything we do, and the successful candidate will be expected to demonstrate and fully adopt these: Global Perspective - we connect the world and see the bigger picture. The Power of People - we rely on the strength of local agent knowledge and relationships. Progress - we adopt new thinking and push for positive change in our industry. #WeAreInchcape Inchcape is an Equal Opportunities Employer - equality, diversity, and inclusion are at the heart of everything we do. Working in a diverse society, we recognise that our customers, colleagues, and contractors are central to our success. Additional Information: Appointment to this role will be subject to satisfactory references and possession of a valid Right to Work documentation depending upon your geographical location. To protect the interests of all parties, Inchcape will not accept unsolicited or speculative resumes from recruitment agencies and will not be responsible for any fees associated with them. #LI-MB1 #LI-Hybrid
Who we are? Who We Are: At Inchcape Shipping Services, our vision is to create a connected world where customers can trade successfully and make informed decisions in every port, everywhere. We achieve this by combining our worldwide infrastructure with local expertise, through our global network of more than 250 proprietary offices and a team of over 3,000 dedicated professionals. Our diverse customer base includes owners and charterers in the oil, cruise, container, and bulk commodity sectors, as well as naval, government, and intergovernmental organisations. We have an ambitious growth model, and a career here is certainly going to be a rewarding one that will allow you to bring your skills & experience. We embrace change and are open to new thinking and pushing for positive change in our industry. Job Summary: Inchcape Shipping Services is a global shipping agent providing predominantly port agency and marine services as well as market/ port intelligence, operational performance, and payment solutions/ cash management to principals and customers. The company is dynamic, entrepreneurial, and fast-paced, with 300 offices in almost 70 countries, with 3 main operational hubs in London, Houston, and Dubai. The recent period of leadership change has strengthened the appetite for a robust internal audit department to use a risk-based approach to provide assurance over the broad spectrum of Inchcape Shipping Services. Internal Audit is expected to be experts providing hands-on experience to improve risk awareness/ knowledge and improve the overall control environment in all areas. The main purpose of the job is to carry out the responsibilities of the Internal Audit Manager, covering all control review and internal auditing requirements of Inchcape Shipping Services World and its Group Companies. This includes: Consulting with the business to help identify and document key controls either in place or required to improve the control framework and mitigate key risks. Planning and delivering a portfolio of audit and control review engagements to provide an independent assessment of the effectiveness of management's controls over managing key group risks. This includes planning, conducting, and reviewing controls, audit fieldwork, and developing audit reports or other deliverables for agreement with the Head of Risk and Internal Audit and key stakeholders. Working with the business to identify, document, and assess the control in place and required to assist in the development and production of an internal control framework for the organisation; Providing control framework updates on the effectiveness of the controls in place; Delivering assigned audits to help ensure timely delivery of the audit plan; Assisting in preparing and reviewing periodic reports to the Audit Committee and the Business, summarizing results and status of internal controls, audit activities, and resulting actions; Assisting in the development and production of an Internal Audit Manual, including associated Policies and Procedures; Identifying red flags in existing systems and processes, and assisting in the investigation of suspected fraudulent activities or incidents in the company in accordance with relevant fraud prevention procedures; and Ensuring that Internal Audit (IA) complies with and keeps abreast of sound internal auditing principles and best practices, such as guidance provided by the Standards issued by the Institute of Internal Auditors (IIA). Key Responsibilities: Assisting the business in developing the Internal Control Framework; Reviewing and testing the effectiveness of Internal Controls; Plan and manage audits from scoping through to reporting in a timely manner, including: Leading the communications to auditees and entity stakeholders, agreeing scope of audits, liaising During fieldwork and discussing and agreeing on audit findings and reports; Terms of Reference/Scope Development; Audit test completion, including documentation of work performed; Applying judgment to draw conclusions and agree on appropriate management actions with auditees, to improve risk, control, and governance processes; and Drafting Audit Reports for Management and the Audit Committee; Applying audit principles to engagements and ensuring compliance with Internal Procedures and the IIA Standards; Developing and implementing Internal Audit Policies and Procedures; Ensuring a high quality of Governance, Risk, and control environment within Inchcape Shipping Services. Maintaining professionalism, integrity, and objectivity; Managing key relationships with internal customers and stakeholders, responding to special requests for audits and controls advice; Perform follow-up reviews to verify that necessary corrective actions have been implemented to rectify previously identified control weaknesses; and Raise awareness and credibility of internal audit within the organization, developing a proactive, supportive culture towards problem resolution that fosters a spirit of being a key member of the team. Key Deliverables: Internal Control Framework Assurance Reviews and Updates Internal Audit Plan Internal Scope memo Internal Audit working papers Internal Audit reports Presentations to management Internal Audit Policies and Procedures Knowledge, Experience, and Skills: Professional experience in an internal controls, internal or external audit team, and relevant business processes and/ or knowledge of the industry; Experience in the development, review, and updating of control frameworks; Experience in the development, review, and updating of audit policies, procedures, and templates; Possess a strong knowledge of auditing, governance, risk management, information technology, finance, and commercial operations, and have the ability to demonstrate a good understanding of risk, control, and governance in an operations-focused business; Excel advanced skills including VLOOKUPs, pivot tables, macros, etc. A self-driven, pro-active, and motivated individual with an ability to work independently to deliver factually accurate, professional, and proactive audit reports, working with minimal supervision; Approachable with good communication and people skills, and an ability to influence and enlist support from a wide range of individuals whilst being aware of and respecting cultural differences; Able to undertake travel across the ISS world at reasonable notice (25-40% usually for 1-2 weeks at a time); Demonstrates effective time, organizational, and prioritization skills. Excellent English language skills; demonstrates effective presentation and report writing skills. Education and Professional Qualifications University degree; Audit and/or IT/ accounting qualification i.e. CMIIA, CIA, CISA, ACCA, or equivalent experience #LI-MB1
We have an exciting opportunity to join Inchcape Shipping Services. With a vision for a connected world, Inchcape relies upon the expertise, diversity, and global network of our over 3,000 professionals, spread across 70 countries and in over 250 offices, to help our partners connect to a smoother, smarter ocean. We empower our people, and our values are at the center of everything we do. The successful candidate will be expected to demonstrate and fully adopt these values: Global Perspective - we connect the world and see the bigger picture. The Power of People - we rely on the strength of local agent knowledge and relationships. Progress - we adopt new thinking and push for positive change in our industry. At Inchcape, we know what matters. We never stand still. We always reach for more. Join us in our journey as we strive towards excellence. As a part of our team, your key responsibilities will include: - Supplier Invoice verification: Checking supplier invoices with 3-way matching, chasing LPA/ROC for late invoices, sorting out queries by working closely with the country LPA/ROC team, posting supplier invoices, and posting revenue fee. - Agency fee & DA generation: Checking and accounting revenue, verifying DAs are correct as per contracted rates, pro-forma / baseline templates / closed estimate, generating a Disbursement account, and dispatching it to the customer by complying with the customer's accounting requirements. Producing Disbursement Accounts on time to meet group and team KPI's. - Process management: Working with the country team to transfer tasks over and continue seeking process improvement. - Relationship management: Keeping the line manager advised on any outstanding/performance issues relating to job duties, liaising with the country LPA and AR team to close customer queries/requests, and maintaining good LPA and customer relationships. Essential requirements for this role include being PC literate with IT skills (MS Excel, Word, Email), good analytical and problem-solving skills, customer service orientation, willingness to learn and expand knowledge, effective communication skills, attention to detail, excellent verbal and written skills, experience working in a multi-national/international company, and basic knowledge of accounting rules. Desirable qualifications include experience in the Ship and Port agency-related field, working in a shared service center environment, and basic knowledge of the shipping industry. If you are ready to take on this challenging and rewarding role, we invite you to apply and be part of our dynamic team at Inchcape Shipping Services. #LI-MB1,
Who are Inchcape? At Inchcape Shipping Services, our vision is to create a connected world where customers can trade successfully and make informed decisions in every port, everywhere. We achieve this by combining our worldwide infrastructure with local expertise, through our global network of more than 250 proprietary offices and a team of over 3,000 dedicated professionals. Our diverse customer base includes owners and charterers in the oil, cruise, container, and bulk commodity sectors, as well as naval, government, and intergovernmental organisations. We have an ambitious growth model, and a career here is certainly going to be a rewarding one that will allow you to bring your skills & experience. We embrace change and are open to new thinking and pushing for positive change in our industry. We have an exciting opportunity for an AR Supervisor in our team. The role would be leading and developing a team of customer-facing roles performing collections, analytics, and dispute resolution for one or more business channels. Requires engagement and alignment with global and regional teams and drives & improves cash flow for the organization. What you’ll do: Independently manage and drive collections also cash applications. Is expected to perform autonomously, initiate and manage complex cross-functional tasks, manage workload, and establish priorities. Is expected to set policies and procedures, maintain compliance, and implement best practices. Manage, coach, and develop direct reports and play a significant role in the career development of the team Engage in performance management to ensure each collector maintains a relevant skill level to perform the role Drive the Organization’s Collections Strategy, improve efficiency, and implement collections tools and automations. Direct and control operational activities and ensure alignment with organizational processes, strategies, and methodologies Exploring upstream and downstream improvement opportunities by working with business partners, identifying root cause analysis, and building long-term solutions Work in partnership with relevant stakeholders to ensure collections activities are occurring in accordance with agreed KPI’s. Build long-term customer relationships to improve the collection lift cycle. Building operational metrics and KPI’s Ability to lead and contribute to other process areas like SOA creation and the DA process Demonstrate the ability to meet deadlines while managing BAU and other initiatives. Who you are? A strong individual with good communication skills, believing in engagement and building stakeholder relationships Collections management skills and behaviors that develop and sustain collections long-term term strategies. Technical knowledge and practice – care and conservation Effective time management Dynamic to the organization changes Self-driven individual who can align with organizational goals and grow within the company Team-management experience (3+ years) Why Inchcape Shipping Services? We believe in building a diverse and high-performing workforce that works together to provide our customers with the exceptional service they deserve. To reach the highest standards, we depend on our people, their welfare, training, and expertise. We realise the value of our staff and know that your unique experiences, skills, and passions will help you to Build a rich and rewarding career in our dynamic industry. Our values are at the centre of everything we do, and the successful candidate will be expected to demonstrate and fully adopt these: Global Perspective - we connect the world and see the bigger picture. The Power of People - we rely on the strength of local agent knowledge and relationships. Progress - we adopt new thinking and push for positive change in our industry. In return, we will offer you: A diverse range of benefits, depending on your geographical location. Globally, as a minimum, you will receive: A retirement savings plan Life assurance Holiday starting at 26 days Healthcare Competitive salary Employee Assistance Programme Career development and progression opportunities Values Award celebration events Team building days Plus, much more! If you think that you have the right skills, knowledge and attitude to join our team, then weinvite you to apply by simply clicking at the top of this advert! #ISSthebiggerpicture Appointment to this role will be subject to satisfactory references and possession of a valid Right to Work documentation depending upon your geographical location. Inchcape is an Equal Employment Opportunity Employer and equality, diversity and inclusion are at the centre of everything we do. We recognise that our customers, colleagues, contractors and other partners are central to our success and that we work in a diverse society. We acknowledge not only our legal, but also our moral responsibility to ensure all groups have equality of opportunity
Who are Inchcape? At Inchcape Shipping Services, our vision is to create a connected world where customers can trade successfully and make informed decisions in every port, everywhere. We achieve this by combining our worldwide infrastructure with local expertise, through our global network of more than 250 proprietary offices and a team of over 3,000 dedicated professionals. Our diverse customer base includes owners and charterers in the oil, cruise, container, and bulk commodity sectors, as well as naval, government, and intergovernmental organisations. We have an ambitious growth model, and a career here is certainly going to be a rewarding one that will allow you to bring your skills & experience. We embrace change and are open to new thinking and pushing for positive change in our industry. We have an exciting opportunity for an AR Supervisor in our team. The role would be leading and developing a team of customer-facing roles performing collections, analytics, and dispute resolution for one or more business channels. Requires engagement and alignment with global and regional teams and drives & improves cash flow for the organization. What you’ll do: Independently manage and drive collections also cash applications. Is expected to perform autonomously, initiate and manage complex cross-functional tasks, manage workload, and establish priorities. Is expected to set policies and procedures, maintain compliance, and implement best practices. Manage, coach, and develop direct reports and play a significant role in the career development of the team Engage in performance management to ensure each collector maintains a relevant skill level to perform the role Drive the Organization’s Collections Strategy, improve efficiency, and implement collections tools and automations. Direct and control operational activities and ensure alignment with organizational processes, strategies, and methodologies Exploring upstream and downstream improvement opportunities by working with business partners, identifying root cause analysis, and building long-term solutions Work in partnership with relevant stakeholders to ensure collections activities are occurring in accordance with agreed KPI’s. Build long-term customer relationships to improve the collection lift cycle. Building operational metrics and KPI’s Ability to lead and contribute to other process areas like SOA creation and the DA process Demonstrate the ability to meet deadlines while managing BAU and other initiatives. Who you are? A strong individual with good communication skills, believing in engagement and building stakeholder relationships Collections management skills and behaviors that develop and sustain collections long-term term strategies. Technical knowledge and practice – care and conservation Effective time management Dynamic to the organization changes Self-driven individual who can align with organizational goals and grow within the company Team-management experience (3+ years) Why Inchcape Shipping Services? We believe in building a diverse and high-performing workforce that works together to provide our customers with the exceptional service they deserve. To reach the highest standards, we depend on our people, their welfare, training, and expertise. We realise the value of our staff and know that your unique experiences, skills, and passions will help you to Build a rich and rewarding career in our dynamic industry. Our values are at the centre of everything we do, and the successful candidate will be expected to demonstrate and fully adopt these: Global Perspective - we connect the world and see the bigger picture. The Power of People - we rely on the strength of local agent knowledge and relationships. Progress - we adopt new thinking and push for positive change in our industry. In return, we will offer you: A diverse range of benefits, depending on your geographical location. Globally, as a minimum, you will receive: A retirement savings plan Life assurance Holiday starting at 26 days Healthcare Competitive salary Employee Assistance Programme Career development and progression opportunities Values Award celebration events Team building days Plus, much more! If you think that you have the right skills, knowledge and attitude to join our team, then weinvite you to apply by simply clicking at the top of this advert! #ISSthebiggerpicture Appointment to this role will be subject to satisfactory references and possession of a valid Right to Work documentation depending upon your geographical location. Inchcape is an Equal Employment Opportunity Employer and equality, diversity and inclusion are at the centre of everything we do. We recognise that our customers, colleagues, contractors and other partners are central to our success and that we work in a diverse society. We acknowledge not only our legal, but also our moral responsibility to ensure all groups have equality of opportunity
At Inchcape, our vision is to have a connected world, in which our customers trade successfully and make better decisions in every port, everywhere. We use technology and our global network to help our partners connect to a smoother, smarter ocean. Inchcape combines its worldwide infrastructure with local expertise through our global network of over 250 proprietary offices, across 70 countries and a team of more than 3,000 committed professionals. Our diverse global customer base includes owners and charterers in the oil, cruise, container and bulk commodity sectors as well as naval, government and intergovernmental organisations. We have an ambitious growth model and a career here is certainly going to be a rewarding one that will allow you to bring your skills & experience. We embrace change and are open to new thinking and pushing for positive change in our industry. We have an exciting opportunity for a Product Owner in our Global IT team. You will be Working in collaboration with the Product Manager and other Product Owners, within your business stream; take ownership of requirements from elicitation until ready, priorities the backlog in line with the wider product goals and strategy for the squad and represent users throughout the entire development lifecycle. To lead the Executive reporting team, to ensure reports are consistently of a high standard, presented with imagination and able to use the data to tell the right story. What you’ll do: Own and document all requirements from elicitation, through epics, into stories that meet the definition of ready and throughout the development lifecycle Own and prioritize the sprint backlog in line with the wider Product Vision and OKR’s Collaborate with Product Managers and other Product Owners to ensure alignment in the holistic product delivery Work with the scrum team to implement stories and ensure the definition of done is met Collaborate with support to keep SOP’s up to date and help investigate detailed issues that require deep product knowledge Ensure the sprint backlog is healthy and covers capacity for multiple sprints Understand and analyze the usage of the product through data to inform future developments and to validate value / benefits of implemented features Communicate effectively with internal stakeholders and external customers to ensure features are fit for purpose and changes understood Create and maintain a deep understanding of stakeholder and customer use cases and needs To work with the BI Delivery team to ensure high levels of automation Who you are: Shipping / Maritime industry is a must Product ownership /management experience in a large, multi-national organization Working with outsourced / offshore delivery teams Designing and delivering seamless user experiences through user-centric design Degree educated Understands and worked with modern delivery practices (Agile and Product) Basic understanding of how Cloud technologies support modern Products Knowledge of maritime desirable Understand of DA Management, Funding, Invoicing and Client Reporting Understand of ESG within the Shipping domain
At Inchcape, our vision is to have a connected world, in which our customers trade successfully and make better decisions in every port, everywhere. We use technology and our global network to help our partners connect to a smoother, smarter ocean. Inchcape combines its worldwide infrastructure with local expertise through our global network of over 250 proprietary offices, across 70 countries and a team of more than 3,000 committed professionals. Our diverse global customer base includes owners and charterers in the oil, cruise, container and bulk commodity sectors as well as naval, government and intergovernmental organisations. We have an ambitious growth model and a career here is certainly going to be a rewarding one that will allow you to bring your skills & experience. We embrace change and are open to new thinking and pushing for positive change in our industry. We have an exciting opportunity for a Product Owner in our Global IT team. You will be Working in collaboration with the Product Manager and other Product Owners, within your business stream; take ownership of requirements from elicitation until ready, priorities the backlog in line with the wider product goals and strategy for the squad and represent users throughout the entire development lifecycle. To lead the Executive reporting team, to ensure reports are consistently of a high standard, presented with imagination and able to use the data to tell the right story. What you’ll do: Own and document all requirements from elicitation, through epics, into stories that meet the definition of ready and throughout the development lifecycle Own and prioritize the sprint backlog in line with the wider Product Vision and OKR’s Collaborate with Product Managers and other Product Owners to ensure alignment in the holistic product delivery Work with the scrum team to implement stories and ensure the definition of done is met Collaborate with support to keep SOP’s up to date and help investigate detailed issues that require deep product knowledge Ensure the sprint backlog is healthy and covers capacity for multiple sprints Understand and analyze the usage of the product through data to inform future developments and to validate value / benefits of implemented features Communicate effectively with internal stakeholders and external customers to ensure features are fit for purpose and changes understood Create and maintain a deep understanding of stakeholder and customer use cases and needs To work with the BI Delivery team to ensure high levels of automation Who you are: Shipping / Maritime industry is a must Product ownership /management experience in a large, multi-national organization Working with outsourced / offshore delivery teams Designing and delivering seamless user experiences through user-centric design Degree educated Understands and worked with modern delivery practices (Agile and Product) Basic understanding of how Cloud technologies support modern Products Knowledge of maritime desirable Understand of DA Management, Funding, Invoicing and Client Reporting Understand of ESG within the Shipping domain
Who are Inchcape? At Inchcape Shipping Services, our vision is to create a connected world where customers can trade successfully and make informed decisions in every port, everywhere. We achieve this by combining our worldwide infrastructure with local expertise, through our global network of more than 250 proprietary offices and a team of over 3,000 dedicated professionals. Our diverse customer base includes owners and charterers in the oil, cruise, container, and bulk commodity sectors, as well as naval, government, and intergovernmental organisations. We have an ambitious growth model, and a career here is certainly going to be a rewarding one that will allow you to bring your skills & experience. We embrace change and are open to new thinking and pushing for positive change in our industry. We have an exciting opportunity for an AR Supervisor in our team. The role would be leading and developing a team of customer-facing roles performing collections, analytics, and dispute resolution for one or more business channels. Requires engagement and alignment with global and regional teams and drives & improves cash flow for the organization. Job Purpose: Purpose This role is primarily to manage Port agency operations and achieving Revenue and EBITDA budget targets for East coast ports under her / his area of operations. Scope of Role Responsible for Vessel and Husbandry operations in Tamil Nadu, Andhra Pradesh, Odisha, West Bengal, Pondicherry, and Andaman & Nicobar Island ports henceforth called “ECI Ports” Responsible for achieving budget allocated to ECI ports / offices. Responsible to work with port teams and commercial team (India and globally) to ensure that target list of possible customers is made and approached to get new business. Also responsible to ensure that the good relationship is maintained with all existing customers. Coordination of all vessel’s operation & crew logistics at all ECI ports. Assist where necessary with Hapag Lloyd liner husbandry functions. Oversight of monthly KPI reports and weekly intelligence reports to submit to Intelligence team and Country Manager – India. Supervision and guidance of junior staff and training them in the Inchcape way. Ensuring all QMS & QHSSE standards are being followed in the execution of all operational activities, Attend QHSSE Coordination Committee meetings and contribute significantly. Jointly with the location teams regularly update the relevant QHSSE documents and save on location Marine Shared folders. Utilise OneDA system and Optic as per Standard Operating Procedures Complete all LMS Training (including Mandatory training) on timely basis. All Open Jobs / CAR’s for locations to be promptly closed Vendor management to be overseen and handled properly. Develop and maintain a good relationship with Senior Port / Customs / Immigration Officials. Responsibility of achieving Budget The role is responsible to ensure that the allocated Budget for ECI ports is achieved. She / He will be expected to take leadership in this regards and ensuring proper communication is maintained between ISS staff in ports, ISS commercial team members and customers for achieving this goal. He will also be expected to visit customers, along with commercial team members, for generating revenue. Co-ordination, Supervision and Monitoring : Supervision and monitoring all Operation and Documentation activities on day-to-day basis and to ensure all processes are carried out in a timely and professional manner based on the Company’s objectives, overseeing all documentations and assignments and to ensure appropriate documentations / clearances are done. Formulate guidelines to implement right shipping practices & procedures for the team and align local SOP as needed. Ensure compliance to customs regulation & tariff for import / export and marine/cruise statutory tariff. Oversee submission of shipping documents to port & customs, payment of Light dues. Ensure LPA’s adherence to principal’s procedure. Follow-up for invoices from Port and local vendors so as to avoid delays in closing appointment. Check Invoices received / log and update POP system and upload to the POP jobs Monitor activities and make changes where necessary which will add value. Evaluate information /results and choose the best solution to solve problems. Monitor Documentation agent’s performance Marine Operations: Discuss important matters that come up in berthing meetings with Port LPA’s for ECI. Oversee declaration of all vessels and advance planning for berthing and requested service. Oversee communications with all concerned parties, including Terminal/ Shippers and Receivers. Oversee communications with Master/ Principals on Pre- arrival requirements Vessel inward outward clearance oversight. Oversee crew logistics arrangements and take corrective actions where necessary. Oversee vessel requirements, delivery of spares, repairs, supply, medical assistance, survey Supervising vessel operations and providing additional support to the WCI team as needed. Oversee and ensure that Vessel /owners updated on local procedures prior arrival. Coordinating with the principles for DA Queries and with DAC team when required. Keeping self-abreast of all WCI procedures and developments. Ensuring prefund against PDA prior vessel arrival for SPOT calls and from HUB customers/principals as and when required. India East coast must be 100% QHSSE compliant and ready at any given time. All CAR’s (audit / customer escalations, including old open CAR and OFI’s) needs to be closed within 10 days of CAR being raised. Maintain performance dash boards for your coast locations. All appointments (including CLS & HUB) opened in POP & Optic must be updated by LPA with ATA and Vessel E-Mail within 24hrs of berthing. Subsequently ATS to be updated. This is to be enforced strictly and oversight maintained by you. ATA /ATS & Vessel Email Address to be updated in Pop System with 24hrs of berthing. Oversight on obtaining Income Tax Clearances/ filing returns for Marine. Complete Freight tax documentation jobs know how until Final tax payment. All advance fund request for port charges or vendors should indicate the estimated revenue to be generated. This role is to ensure these are done properly and reflect the correct line items. Oversight that all appointments to be closed to CE with 48 hours of ATS, and DA to be closed within 20 days of ATS. Follow-up for outstanding for locations. Oversee that Trade notices / Circulars & Tariff changes from Port, Customs, DG Shipping, Immigration must be stored on the location common drive and on Location Q-share point. Escalate any matters of concern to the Country Manager. Debt Control: Follow up and monitor the disbursement accounts turnaround and debt collection with the purpose of maintaining a low average of debtors and credit periods within company set guidelines Safety, Quality and Environment: Ensure strict compliance to all relevant safety, quality, and environmental procedures in accordance with ISS Quality Management System and ISS Health and Safety Environment policies and procedures to deliver highest quality services to the customers. Customer Service Excellence : Identify, understand, and meet internal customer needs by demonstrating high level of commitment and applying maximum efforts to achieve results to the highest quality standards thus maintaining and exceeding customer satisfaction. Applying promptly corrective actions to the service failures and ensuring that they do not reoccur in the future. Data Integrity and Quality : Supervising the integrity, accuracy and timely updates and application of system such as FIS to meet the Principals’ requirements and KPI’s within company set parameters. Ensure QHSSE policy is followed without any deviation and achieve Clean Internal Audit reports for WCI. Ensure 100% accuracy by LPA’s for all WCI locations in data input in POPDA and Optic. Ensure Marine KPI’s are maintained & QHSE documents and location audit files kept updated Vendor Management : Periodic review, evaluation, costing, initial assessment and renegotiation of vendor terms and conditions keeping in view current market trends, competition, and business gains with the purpose of verification of supplier’s product. Catalogue information to ensure all third-party providers are complying with ISS standards in delivery of high-quality services thus meeting and exceeding customer satisfaction goals. Reporting: Monthly preparation and submission of Operational reports as required to the Country Manager to provide updates of performance and any irregularities and to ensure monthly submission of other operation,commercial and quality assurance reports. Teamwork: Keep colleagues and Operations leadership team updated of progress made with discharge and loading operations for the purpose of advising them promptly of any operational problems which may arise and to enable them to troubleshoot with sufficient lead time. Documentation Verification : Oversee the verification of documentation relative to customs requirements for smooth custom clearance Procedures and to ensure preparation of documents using FIS. Create a portfolio for all clients and customer. Marine related operations: Oversee the handling of crew changes / Meet & Greet / Marine services of full call & OPA, Offshore services, Government Services, Cruise services and Documentation calls. Corporate Compliance: Ensuring 100% corporate compliance and ethics policies in all activities. Any concerns to be immediately escalated to the country manager Knowledge Graduate level required. PG Dip / MBA in Shipping/Logistics field is desirable. Relevant Marine Services and or Port operations experience in the WCI Area. Experience of office management and interfacing with external service providers Understanding of Quality / Compliance & HSSE regulations Skills Ability to lead large teams locally and remotely with the ability to adjust communication style for different situations and cultures Strong verbal and written communication skills Planning and Delivery skills. Comfortable in working in a fast-paced environment where each day brings new challenges. Competent user of full Microsoft Office package including Word, Excel, and Outlook Experience 8 to 10+ years of experience in Port operations, Marine and Ship Ops. Effective team player experienced in facilitating collaboration and change. Proven ability to manage vessel full calls in India effectively and the ability to achieve seamless operational success. Inchcape’s Clarified Personality Assertive, point the way, provide solutions and lead by example Articulate, share expertise, knowledge and opinions with passion and precision Uncomplicated, smooth, and efficient service
Who We Are: At Inchcape Shipping Services, our vision is to create a connected world where customers can trade successfully and make informed decisions in every port, everywhere. We achieve this by combining our worldwide infrastructure with local expertise, through our global network of more than 250 proprietary offices and a team of over 3,000 dedicated professionals. Our diverse customer base includes owners and charterers in the oil, cruise, container, and bulk commodity sectors, as well as naval, government, and intergovernmental organisations. Job Purpose: The holder of this position is expected to act as the senior techno-functional expert, in a team of other techno-functional experts, understanding and implementing ISS Finance requirements in the areas of procure to pay, record to revenue, order to cash, Treasury management, tax, reporting to enable business financial operations through effective adoption of features from our portfolio of finance products (Eyeshare, Unit4, Kyriba, Sidetrade, Esker, etc.), as well as through the adoption of best practices. Duties and Responsibilities: Work collaboratively with cross-functional teams, including developers, product managers, and support teams. Work with the BA/product owner to understand customer needs and challenges and to produce low-level design and realistic estimates. Assist Senior and Lead Techno functional consultants with various tasks throughout the project/product lifecycle Translate business requirements into technical specifications and design solutions that leverage the full capabilities of the platform. Develop and maintain technical and functional documentation for future reference and knowledge sharing. Provide expertise in data migration, system integration, and reporting solutions. Conduct gap analysis and propose system enhancements to improve efficiency. Configure high-quality and maintainable Unit4, Eyeshare, Kyriba, Sidetrade, Esker, and related integration business processes. Implement and roll out configurations globally across the product suite as part of the deployment plan. Conduct thorough testing as per documented acceptance criteria and support user acceptance testing and cross-product integration tests to ensure solution quality and a seamless user experience. Offer L3 technical support, troubleshooting for complex issues, and Hypercare during deployment Propose/follow SOP for individual deployment and releases, or coordinate with the release management team for planned deployment and releases. Practice DevOps with automation automation-first mindset, with an excellent understanding of branching strategies, version control, best configuration, coding, testing practices, build management, CI/CD pipeline. Stay updated with the latest SaaS trends and technologies to provide innovative solutions. Ensure compliance with industry standards and best practices. Ensure Agile methods are adopted, including the appropriate and prompt update of JIRA and Confluence Ensure effective participation in Scrum ceremonies, including daily stand-up, sprint review, sprint planning, and sprint retrospective. Demonstrate a growth mindset, look for opportunities to collaborate with your peers, and continuously improve how we operate and deliver value to the business. Participate in user training and knowledge transfer activities. Root cause analysis of problems and implement permanent solutions for the resolution of the root cause Required Knowledge Any Professional degree: B.E/B.Tech/MBA (With Finance domain experience), Master's in Finance/ M.com with Computers/CA/ICWA. Techno-functional expertise in SAAS ERP, preferably Unit4 Financials, Eyeshare P2P. Experience in the Finance domain: Purchase to Pay, General ledger, Accounts receivable, Accounts Payable Technical Knowledge: SQL, Webservices (XML, SOAP, HTTP, REST API), SoapUI Agile product management tools (Preferably any): Jira, Confluence, Rally, Azure DevOps. DevOps tools (desirable): Bitbucket/GitHub, Sonar Cube, Team City Knowledge of maritime (desirable) Required Experience 3 to 5 years in implementing and customizing SAAS ERP financials, preferably Unit4 Financials. Configure and customize SAAS ERP financials for Record to revenue, Requisition to check, and Order to cash business process. JavaScript Framework, React, Typescript, Webservices, REST API, SoapUI, AWS Cloud, Middleware. Data migrations/transfer, upgrade, SQL, Report building, and BI tools. Develop business-critical systems integrations & RPA. Production deployments, L1-L2-L3 support management Scrum/Agile delivery model Required Skills Effective verbal & written communication skills Excellent analytical, problem-solving solving and troubleshooting skills. Strong collaborative and partner approach Software engineering skills with high tech Agile development methodologies DevOps mindset Ability to work independently and manage multiple projects simultaneously while meeting deadlines. You Will Receive: A diverse range of benefits, depending on your geographical location. At this instance, you will enjoy: A place to grow your career - we’ll help you set big goals and exceed them. Competitive salary package and performance-based bonus scheme. Premium medical health insurance coverage. Work with talented, committed, and supportive teammates. Value Award celebration events. Why Inchcape Shipping Services? We believe in building a diverse and high-performing workforce that works together to provide our customers with the exceptional service they deserve. To reach the highest standards, we depend on our people, their welfare, training, and expertise. We realise the value of our staff and know that your unique experiences, skills, and passions will help you to build a rich and rewarding career in our dynamic industry. Our values are at the centre of everything we do, and the successful candidate will be expected to demonstrate and fully adopt these: Global Perspective - we connect the world and see the bigger picture. The Power of People - we rely on the strength of local agent knowledge and relationships. Progress - we adopt new thinking and push for positive change in our industry. Inchcape is an Equal Opportunities Employer - equality, diversity, and inclusion are at the heart of everything we do. Working in a diverse society, we recognise that our customers, colleagues, and contractors are central to our success. #WeAreInchcape Additional Information: Appointment to this role will be subject to satisfactory references and possession of a valid Right to Work documentation depending upon your geographical location. To protect the interests of all parties, Inchcape will not accept unsolicited or speculative resumes from recruitment agencies and will not be responsible for any fees associated with them.
Who We Are: At Inchcape Shipping Services, our vision is to create a connected world where customers can trade successfully and make informed decisions in every port, everywhere. We achieve this by combining our worldwide infrastructure with local expertise, through our global network of more than 250 proprietary offices and a team of over 3,000 dedicated professionals. Our diverse customer base includes owners and charterers in the oil, cruise, container, and bulk commodity sectors, as well as naval, government, and intergovernmental organizations. What you’ll do: Ensure timely reconciliation of cash & bank accounts Update accurate exchange rates for foreign currencies in books of accounts on a daily / Monthly basis Perform revaluation of foreign currency balances in books accounts on monthly basis Salary and Related employee expenses are reported accurately and timely in the relevant cost centers Employee expense reimbursements are made on a timely basis weekly. Review and audit as relevant employee. Verification and processing of intercompany invoices in a timely manner Perform intercompany reconciliations on a monthly basis, ensuring NIL variance Assist FM/AM in engagement & closure of internal and external audits Provide Balance sheet schedules, and other supporting workings / documents as per audit requirement and Review BS schedules and BRS and provide internal sign off. Final discussion with the entity counter parties. Who you are: Degree in Accounting, Commerce or Business. M.Com or MBA preferred Good communication skills: Verbal & Written. Honest, transparent, and trustworthy Proactive, dynamic, and innovative 5-7 years of experience in accounting. Experience in working in a multi-national, multi-cultural organization is a must. Experience in shipping /logistics industries. Is preferred Why Inchcape Shipping Services? We believe in building a diverse and high-performing workforce that works together to provide our customers with the exceptional service they deserve. To reach the highest standards, we depend on our people, their welfare, training, and expertise. We realise the value of our staff and know that your unique experiences, skills, and passions will help you to build a rich and rewarding career in our dynamic industry. Our values are at the centre of everything we do, and the successful candidate will be expected to demonstrate and fully adopt these: Global Perspective - we connect the world and see the bigger picture. The Power of People - we rely on the strength of local agent knowledge and relationships. Progress - we adopt new thinking and push for positive change in our industry. Inchcape is an Equal Opportunities Employer - equality, diversity, and inclusion are at the heart of everything we do. Working in a diverse society, we recognise that our customers, colleagues, and contractors are central to our success. #WeAreInchcape Additional Information: Appointment to this role will be subject to satisfactory references and possession of a valid Right to Work documentation depending upon your geographical location. To protect the interests of all parties, Inchcape will not accept unsolicited or speculative resumes from recruitment agencies and will not be responsible for any fees associated with them.
Who We Are: At Inchcape Shipping Services, our vision is to create a connected world where customers can trade successfully and make informed decisions in every port, everywhere. We achieve this by combining our worldwide infrastructure with local expertise, through our global network of more than 250 proprietary offices and a team of over 3,000 dedicated professionals. Our diverse customer base includes owners and charterers in the oil, cruise, container, and bulk commodity sectors, as well as naval, government, and intergovernmental organizations. What you’ll do: Ensure timely reconciliation of cash & bank accounts Update accurate exchange rates for foreign currencies in books of accounts on a daily / Monthly basis Perform revaluation of foreign currency balances in books accounts on monthly basis Salary and Related employee expenses are reported accurately and timely in the relevant cost centers Employee expense reimbursements are made on a timely basis weekly. Review and audit as relevant employee. Verification and processing of intercompany invoices in a timely manner Perform intercompany reconciliations on a monthly basis, ensuring NIL variance Assist FM/AM in engagement & closure of internal and external audits Provide Balance sheet schedules, and other supporting workings / documents as per audit requirement and Review BS schedules and BRS and provide internal sign off. Final discussion with the entity counter parties. Who you are: Degree in Accounting, Commerce or Business. M.Com or MBA preferred Good communication skills: Verbal & Written. Honest, transparent, and trustworthy Proactive, dynamic, and innovative 5-7 years of experience in accounting. Experience in working in a multi-national, multi-cultural organization is a must. Experience in shipping /logistics industries. Is preferred Why Inchcape Shipping Services? We believe in building a diverse and high-performing workforce that works together to provide our customers with the exceptional service they deserve. To reach the highest standards, we depend on our people, their welfare, training, and expertise. We realise the value of our staff and know that your unique experiences, skills, and passions will help you to build a rich and rewarding career in our dynamic industry. Our values are at the centre of everything we do, and the successful candidate will be expected to demonstrate and fully adopt these: Global Perspective - we connect the world and see the bigger picture. The Power of People - we rely on the strength of local agent knowledge and relationships. Progress - we adopt new thinking and push for positive change in our industry. Inchcape is an Equal Opportunities Employer - equality, diversity, and inclusion are at the heart of everything we do. Working in a diverse society, we recognise that our customers, colleagues, and contractors are central to our success. #WeAreInchcape Additional Information: Appointment to this role will be subject to satisfactory references and possession of a valid Right to Work documentation depending upon your geographical location. To protect the interests of all parties, Inchcape will not accept unsolicited or speculative resumes from recruitment agencies and will not be responsible for any fees associated with them.
About Inchcape Shipping Services At Inchcape, our vision is to have a connected world, in which our customers trade successfully and make better decisions in every port, everywhere. We use technology and our global network to help our partners connect to a smoother, smarter ocean. Inchcape combines its worldwide infrastructure with local expertise through our global network of over 250 proprietary offices, across 70 countries and a team of more than 3,000 committed professionals. Our diverse global customer base includes owners and charterers in the oil, cruise, container, and bulk commodity sectors as well as naval, government and intergovernmental organizations. We have an ambitious growth model and a career here is certainly going to be a rewarding one that will allow you to bring your skills & experience. We embrace change and are open to new thinking and pushing for positive change in our industry. Main Purpose of Job Inchcape shipping services are currently in the process of a large scale multiyear digital transformation programme, as part of this we are looking for a candidate to manage the early life support model to ensure smooth transition into production. This is a crucial and fulfilling role - we are on a fascinating journey and need a visionary, strategic thinker to manage and run our early life support team. An exciting challenge for the role will be to engage our transformation teams and customers to ensure a fit-for-purpose hypercare model can be deployed to deliver the applications into production at speed. As the Hypercare Application Support SME, you will gain an in-depth understanding of our core production systems and provide support to the level 2 teams, instigate detailed investigations and identify problems, engaging with product and development teams to ensure products are running at their optimal level. This is a great opportunity to work with a technology portfolio that’s modern and constantly developing, furthering your knowledge of AI, Cloud, Big Data and other emerging technologies. You will be joining a business where collaboration, knowledge sharing, and growth are valued, and your inputs will be listened to. This is an exciting, dynamic role that requires agility of thought, adaptability with the ability to turn technical solutions and jargon into plain language for staff and communications. Role Requirements Acting as the primary subject matter expert for critical business applications, troubleshooting complex issues, and ensuring the smooth functioning of applications by proactively identifying and resolving potential problems, while collaborating closely with other IT teams and business stakeholders to align application support with strategic goals. Deep understanding of specific business applications, including their functionalities, architecture, data flows, and integration points, acting as the go-to person for complex technical issues. Excellent in applying analytical, logical, and systematic troubleshooting skills to diagnose complex technical issues and identify root causes. Lead the process of identifying, investigating, and resolving critical application issues, including escalating to higher-level support or vendors when needed. Implement and oversee application monitoring systems to proactively detect potential issues and take preventative measures to minimize downtime. Collaborate with development teams on application updates and deployments, ensuring a smooth transition and minimal disruption to users. Develop and maintain comprehensive application documentation, including user guides, troubleshooting procedures, and knowledge base articles. Act as a liaison between the application support team and business stakeholders, understanding their needs and communicating effectively regarding application issues and updates. Monitor key performance indicators (KPIs) related to application uptime, resolution times, and user satisfaction to identify areas for improvement. Available out of hours for incident support and changes such as deployments and hotfixes. Strong verbal and written communication skills to effectively interact with technical teams, business users, and senior management. Proven ability to lead and motivate a team, delegate tasks, and foster collaboration. Participating in application upgrades, patches, and releases, ensuring a smooth transition and minimal disruption to users. Working closely with application developers to communicate user feedback, report bugs, and contribute to application improvements. Excellent verbal and written communication to effectively explain technical concepts to non-technical users and collaborate with cross-functional teams Ability to provide exceptional customer service to end-users, addressing their concerns promptly and professionally. Key Deliverables Provide support to new products during pilot, go-live and handover to BAU support. Document run-books ready for handover. Assist in entry and exit criteria for hypercare. Ensure incidents and problem investigations are done in thorough detail, identifying root causes and issues are resolved within the SLA. Provide expert knowledge to application support members, helping identify issues and areas of improvement and providing that feedback to the respective teams. Ensure that services can be managed, operated, and supported in accordance with constraints specified during the service design stage of the service lifecycle. Ensure that the acceptance criteria are understood by the wider IT operations. Manage service components to ensure they meet business needs and performance targets. Develop and manage the implementation of remedies and preventative measures. Investigate problems in systems, processes, and services, with an understanding of the level of a problem (for example, strategic, tactical,l or operational) Identify process optimization opportunities with guidance and contribute to the implementation of proposed solutions. Essential Minimum 7 years of Development Background Good exposure to ITIL practices – In Incident, Problem, and Change processes. Exposure to IT Application Support and Service delivery functioning Excellent written and verbal communication and negotiation skills, including the ability to relate effectively to users at all levels and careful attention to detail. Flexible in meeting the demands of the role, as the role may involve some evening and occasional weekend work, as well as being on call for incident management.Excellent analysis and problem-solving skills Expert in modern software engineering practices Microsoft Visual Studio .NET, Visual Basic 6.0, ASP .NET, AJAX, and JavaScript. Exposure to SAAS integration Expertise in PostgreSQL and SQL Server. Exposure to any middleware platforms like MuleSoft, WebMethods, and Dell Boomi will be an added advantage. Agile product management tools like Jira, Confluence, etc. Education to degree level or able to offer the equivalent in terms of professional training and experience. This role requires out-of-hours support and on-call. Desirable Knowledge of the shipping/port agency domain. IT application Early Life Support experience. Experience in a global organisation and services. IT partner/vendor management. Experience in Zoho Service Desk. Accreditation or qualification in a computing discipline. Have demonstrable experience and aptitude in working in a matrix organisation where effective and robust negotiating and influencing skills are used successfully while maintaining good working relationships with members of that organisation. Sufficient technical background to understand the different architectures of the core systems, and to understand the impact of new technologies; experience with enterprise-level applications will be an advantage. Six Sigma/Lean Green Belt. COBIT certified. Plus much more! Why Inchcape Shipping Services? We believe in building a diverse and high-performing workforce that works together to provide our customers with the exceptional service they deserve. To reach the highest standards, we depend on our people, their welfare, training, and expertise. We realize the value of our staff and know that your unique experiences, skills, and passions will help you to build a rich and rewarding career in our dynamic industry. Our values are at the centre of everything we do, and the successful candidate will be expected to demonstrate and fully adopt these: Global Perspective - We connect the world and see the bigger picture. The Power of People - we rely on the strength of local agent knowledge and relationships. Progress - we adopt new thinking and push for positive change in our industry. Inchcape is an Equal Opportunities Employer - equality, diversity, and inclusion are at the heart of everything we do. Working in a diverse society, we recognise that our customers, colleagues, and contractors are central to our success. Additional Information: Appointment to this role will be subject to satisfactory references and possession of a valid Right to Work documentation, depending upon your geographical location. To protect the interests of all parties, Inchcape will not accept unsolicited or speculative resumes from recruitment agencies and will not be responsible for any fees associated with them. #LI-MB1
Main Purpose of Job Inchcape Shipping Services is currently in the process of a large-scale, multi-year digital transformation program. As part of this, we are looking for a candidate to manage the early life support model to ensure a smooth transition into production. This is a crucial and fulfilling role - we are on a fascinating journey and need a visionary, strategic thinker to manage and run our early life support team. An exciting challenge for the role will be to engage our transformation teams and customers to ensure a fit-for-purpose hypercare model can be deployed to deliver the applications into production at speed. As the Hypercare Application Support Analyst, you will oversee service support, specifically investigation and identifying problems and reporting on defects within the hypercare process, and engaging with product and development teams to ensure products are in a fit state to transition into business-as-usual support. This is a great opportunity to work with a technology portfolio that’s modern and constantly developing, furthering your knowledge of AI, Cloud, Big Data, and other emerging technologies. You will be joining a business where collaboration, knowledge sharing, and growth are valued, and your input will be listened to. This is an exciting, dynamic role that requires agility of thought, adaptability, with the ability to turn technical solutions and jargon into plain language for staff and communications. Role Requirements Acting as the primary subject matter expert for hypercare critical business applications, for day-to-day operations, troubleshooting complex issues, and ensuring the smooth functioning of applications by proactively identifying and resolving potential problems, while collaborating closely with other IT teams and business stakeholders to align application support with strategic goals. Deep understanding of specific business applications, including their functionalities, architecture, data flows, and integration points, acting as the go-to person for complex technical issues. Excellent in applying analytical, logical, and systematic troubleshooting skills to diagnose complex technical issues and identify root causes. Follow the process of identifying, investigating, and resolving critical application issues, including escalation to higher-level support or vendors when needed. Implement and oversee application monitoring systems to proactively detect potential issues and take preventative measures to minimize downtime. Collaborate with development teams on application updates and deployments, ensuring a smooth transition and minimal disruption to users. Develop and maintain comprehensive application documentation, including user guides, troubleshooting procedures, and knowledge base articles. Act as a liaison between the hypercare application support team and business stakeholders, understanding their needs and communicating effectively regarding application issues and updates. Monitor key performance indicators (KPIs) related to application uptime, resolution times, and user satisfaction to identify areas for improvement. Available out of hours for incident support and changes such as deployments and hotfixes. Strong verbal and written communication skills to effectively interact with technical teams, business users, and senior management. Participating in application upgrades, patches, and releases, ensuring smooth transition and minimal disruption to users. Working closely with application developers to communicate user feedback, report bugs, and contribute to application improvements. Excellent verbal and written communication to effectively explain technical concepts to non-technical users and collaborate with cross-functional teams Ability to provide exceptional customer service to end-users, addressing their concerns promptly and professionally . Key Deliverables Provide support to new products during pilot, go-live, and handover to BAU support. Document run-books ready for handover. Assist in entry and exit criteria for hypercare. Ensure that services can be managed, operated, and supported in accordance with constraints specified during the service design stage of the service lifecycle. Manage service components to ensure they meet business needs and performance targets. Contribute to the implementation of remedies and preventative measures. Investigate problems in systems, processes, and services, with an understanding of the level of a problem (for example, strategic, tactical,l or operational) Identify process optimisation opportunities with guidance and contribute to the implementation of proposed solutions. Essential 5 Years of ITIL Experience – In Incident, Problem, and Change processes. 7+ years of experience in IT Application Support and Service delivery Excellent written and verbal communication and negotiation skills, including the ability to relate effectively. to users at all levels, and careful attention to detail.Flexible In meeting the demands of the role, as the role may involve some evening and occasional weekend work, as well as being on call for incident management. Experience in creating and maintaining a project plan Excellent analysis and problem-solving skills Knowledge on SAAS integration Expertise in PostgreSQL and SQL Server. Exposure to any middleware platforms like MuleSoft, WebMethods, or Dell Boomi will be an added advantage. Agile product management tools like Jira, Confluence, etc. Education to degree level or able to offer the equivalent in terms of professional training and experience. This role requires out-of-hours support and on-call. Desirable Knowledge of the shipping/port agency domain. IT application Early Life Support experience. Experience in global organizations and services. IT partner/vendor management. Experience in Zoho Service Desk. Accreditation or qualification in a computing discipline. Have demonstrable experience and aptitude in working in a matrix organisation where effective and robust negotiating and influencing skills are used successfully while maintaining good working relationships with members of that organisation. Sufficient technical background to understand the different architectures of the core systems, and to understand the impact of new technologies; experience with enterprise-level applications will be an advantage. Six Sigma/Lean Green Belt. COBIT certified. ITIL Certification
About Inchcape Shipping Services At Inchcape, our vision is to have a connected world, in which our customers trade successfully and make better decisions in every port, everywhere. We use technology and our global network to help our partners connect to a smoother, smarter ocean. Inchcape combines its worldwide infrastructure with local expertise through our global network of over 250 proprietary offices, across 70 countries and a team of more than 3,000 committed professionals. Our diverse global customer base includes owners and charterers in the oil, cruise, container, and bulk commodity sectors as well as naval, government and intergovernmental organizations. We have an ambitious growth model and a career here is certainly going to be a rewarding one that will allow you to bring your skills & experience. We embrace change and are open to new thinking and pushing for positive change in our industry. Main Purpose of Job Inchcape shipping services are currently in the process of a large scale multiyear digital transformation programme, as part of this we are looking for a candidate to manage the early life support model to ensure smooth transition into production. This is a crucial and fulfilling role - we are on a fascinating journey and need a visionary, strategic thinker to manage and run our early life support team. An exciting challenge for the role will be to engage our transformation teams and customers to ensure a fit-for-purpose hypercare model can be deployed to deliver the applications into production at speed. As the Hypercare Application Support SME, you will gain an in-depth understanding of our core production systems and provide support to the level 2 teams, instigate detailed investigations and identify problems, engaging with product and development teams to ensure products are running at their optimal level. This is a great opportunity to work with a technology portfolio that’s modern and constantly developing, furthering your knowledge of AI, Cloud, Big Data and other emerging technologies. You will be joining a business where collaboration, knowledge sharing, and growth are valued, and your inputs will be listened to. This is an exciting, dynamic role that requires agility of thought, adaptability with the ability to turn technical solutions and jargon into plain language for staff and communications. Role Requirements Acting as the primary subject matter expert for critical business applications, troubleshooting complex issues, and ensuring the smooth functioning of applications by proactively identifying and resolving potential problems, while collaborating closely with other IT teams and business stakeholders to align application support with strategic goals. Deep understanding of specific business applications, including their functionalities, architecture, data flows, and integration points, acting as the go-to person for complex technical issues. Excellent in applying analytical, logical, and systematic troubleshooting skills to diagnose complex technical issues and identify root causes. Lead the process of identifying, investigating, and resolving critical application issues, including escalating to higher-level support or vendors when needed. Implement and oversee application monitoring systems to proactively detect potential issues and take preventative measures to minimize downtime. Collaborate with development teams on application updates and deployments, ensuring a smooth transition and minimal disruption to users. Develop and maintain comprehensive application documentation, including user guides, troubleshooting procedures, and knowledge base articles. Act as a liaison between the application support team and business stakeholders, understanding their needs and communicating effectively regarding application issues and updates. Monitor key performance indicators (KPIs) related to application uptime, resolution times, and user satisfaction to identify areas for improvement. Available out of hours for incident support and changes such as deployments and hotfixes. Strong verbal and written communication skills to effectively interact with technical teams, business users, and senior management. Proven ability to lead and motivate a team, delegate tasks, and foster collaboration. Participating in application upgrades, patches, and releases, ensuring a smooth transition and minimal disruption to users. Working closely with application developers to communicate user feedback, report bugs, and contribute to application improvements. Excellent verbal and written communication to effectively explain technical concepts to non-technical users and collaborate with cross-functional teams Ability to provide exceptional customer service to end-users, addressing their concerns promptly and professionally. Key Deliverables Provide support to new products during pilot, go-live and handover to BAU support. Document run-books ready for handover. Assist in entry and exit criteria for hypercare. Ensure incidents and problem investigations are done in thorough detail, identifying root causes and issues are resolved within the SLA. Provide expert knowledge to application support members, helping identify issues and areas of improvement and providing that feedback to the respective teams. Ensure that services can be managed, operated, and supported in accordance with constraints specified during the service design stage of the service lifecycle. Ensure that the acceptance criteria are understood by the wider IT operations. Manage service components to ensure they meet business needs and performance targets. Develop and manage the implementation of remedies and preventative measures. Investigate problems in systems, processes, and services, with an understanding of the level of a problem (for example, strategic, tactical,l or operational) Identify process optimization opportunities with guidance and contribute to the implementation of proposed solutions. Essential Minimum 7 years of Development Background Good exposure to ITIL practices – In Incident, Problem, and Change processes. Exposure to IT Application Support and Service delivery functioning Excellent written and verbal communication and negotiation skills, including the ability to relate effectively to users at all levels and careful attention to detail. Flexible in meeting the demands of the role, as the role may involve some evening and occasional weekend work, as well as being on call for incident management.Excellent analysis and problem-solving skills Expert in modern software engineering practices Microsoft Visual Studio .NET, Visual Basic 6.0, ASP .NET, AJAX, and JavaScript. Exposure to SAAS integration Expertise in PostgreSQL and SQL Server. Exposure to any middleware platforms like MuleSoft, WebMethods, and Dell Boomi will be an added advantage. Agile product management tools like Jira, Confluence, etc. Education to degree level or able to offer the equivalent in terms of professional training and experience. This role requires out-of-hours support and on-call. Desirable Knowledge of the shipping/port agency domain. IT application Early Life Support experience. Experience in a global organisation and services. IT partner/vendor management. Experience in Zoho Service Desk. Accreditation or qualification in a computing discipline. Have demonstrable experience and aptitude in working in a matrix organisation where effective and robust negotiating and influencing skills are used successfully while maintaining good working relationships with members of that organisation. Sufficient technical background to understand the different architectures of the core systems, and to understand the impact of new technologies; experience with enterprise-level applications will be an advantage. Six Sigma/Lean Green Belt. COBIT certified. Plus much more! Why Inchcape Shipping Services? We believe in building a diverse and high-performing workforce that works together to provide our customers with the exceptional service they deserve. To reach the highest standards, we depend on our people, their welfare, training, and expertise. We realize the value of our staff and know that your unique experiences, skills, and passions will help you to build a rich and rewarding career in our dynamic industry. Our values are at the centre of everything we do, and the successful candidate will be expected to demonstrate and fully adopt these: Global Perspective - We connect the world and see the bigger picture. The Power of People - we rely on the strength of local agent knowledge and relationships. Progress - we adopt new thinking and push for positive change in our industry. Inchcape is an Equal Opportunities Employer - equality, diversity, and inclusion are at the heart of everything we do. Working in a diverse society, we recognise that our customers, colleagues, and contractors are central to our success. Additional Information: Appointment to this role will be subject to satisfactory references and possession of a valid Right to Work documentation, depending upon your geographical location. To protect the interests of all parties, Inchcape will not accept unsolicited or speculative resumes from recruitment agencies and will not be responsible for any fees associated with them. #LI-MB1
**Job Description:** As the Hypercare Application Support Analyst at Inchcape Shipping Services, you will play a crucial role in managing the early life support model to facilitate a smooth transition into production as part of a large-scale digital transformation program. Your responsibilities will include overseeing service support, investigating and identifying problems within the hypercare process, and engaging with product and development teams to ensure a seamless transition of applications into business-as-usual support. You will be working with a modern technology portfolio that includes AI, Cloud, Big Data, and other emerging technologies, providing you with opportunities to further enhance your knowledge and skills. **Key Responsibilities:** - Act as the primary subject matter expert for critical business applications during day-to-day operations, troubleshooting complex issues, and ensuring smooth application functionality. - Deeply understand specific business applications, including functionalities, architecture, data flows, and integration points, being the go-to person for technical issues. - Apply analytical and systematic troubleshooting skills to diagnose and resolve complex technical issues, identifying root causes efficiently. - Implement and oversee application monitoring systems to proactively detect and address potential issues to minimize downtime. - Collaborate with development teams on application updates and deployments, ensuring a smooth transition for minimal disruption. - Develop and maintain comprehensive application documentation, including user guides and troubleshooting procedures. - Monitor key performance indicators related to application uptime, resolution times, and user satisfaction for continuous improvement. - Provide exceptional customer service to end-users, promptly addressing their concerns professionally. - Participate in application upgrades, patches, releases, and contribute to application improvements. **Qualifications Required:** - 5 years of ITIL experience in Incident, Problem, and Change processes. - 7+ years of experience in IT Application Support and Service delivery. - Excellent written and verbal communication skills with the ability to relate effectively to users at all levels. - Flexibility to meet the demands of the role, including evening and occasional weekend work and on-call availability. - Experience in creating and maintaining project plans, analysis, and problem-solving skills. - Knowledge of SAAS integration, PostgreSQL, SQL Server, and Agile product management tools. - Education to degree level or equivalent in professional training and experience. - Desirable qualifications include knowledge of the shipping/port agency domain, IT application Early Life Support experience, experience in global organizations, IT partner/vendor management, Zoho Service Desk, and accreditation in a computing discipline. - Technical background understanding different architectures of core systems, experience with enterprise-level applications, Six Sigma/Lean Green Belt, COBIT certified, and ITIL Certification. This role offers an exciting opportunity to contribute to a transformative digital program and work in a collaborative environment that values knowledge sharing and growth. Your agility of thought, adaptability, and technical expertise will be instrumental in ensuring the successful transition of applications and providing exceptional support to end-users.,