ISI Tire 2

The purpose of this role is to design, test, and maintain software programs for operating systems or applications to be deployed at a client end, ensuring they meet 100% quality assurance parameters. You will be instrumental in understanding the requirements and design of the product/software, developing software solutions, investigating problem areas throughout the software development life cycle, and facilitating root cause analysis of system issues. Additionally, you will identify ideas to improve system performance, analyze client requirements, and collaborate with functional teams or systems analysts. Moreover, you will perform coding, ensure optimal software/module development, determine operational feasibility, develop and automate processes for software validation, modify software, and analyze information to recommend system installations or modifications. It is essential to ensure error-free code, prepare reports on programming project specifications, activities, and status, compile comprehensive documentation, coordinate with the team on project status, and provide feedback on usability and serviceability. You will be responsible for status reporting and maintaining customer focus on an ongoing basis with respect to project execution. This includes capturing all requirements and clarifications from the client, taking regular feedback to ensure timely delivery, participating in continuing education and training, consulting with engineering staff, documenting and demonstrating solutions, and ensuring good quality of interaction with customers. Timely responses to customer requests with no instances of complaints either internally or externally are crucial aspects of this role. Key Performance Parameters: 1. Continuous Integration, Deployment & Monitoring of Software - 100% error-free onboarding & implementation - Throughput % - Adherence to the schedule/release plan 2. Quality & CSAT - On-time delivery - Efficient management of software - Ability to troubleshoot queries - Enhancing customer experience - Completion of assigned certifications for skill upgrade 3. MIS & Reporting - 100% on-time MIS & report generation Ensure to meet these performance parameters to excel in this role and contribute effectively to the software development process.,