ISD calling-Service Desk_Walk-in interview @ TCS, Yamuna Tower, Noida

Walk-in interview at Assotech Business Cresterra, TCS Yamuna Tower, VI, Plot No.22, Noida-Greater Noida Expy, Sector 135, Uttar Pradesh 201301 Job Role - ISD calling-Service Desk Experience Range: 2 to 5 years Job Location: Noida Job Description Must Have: Proven experience as a help desk technician. Ability to diagnose and resolve basic technical issues. Basic understanding of computer systems. Customer-oriented and cool-tempered. 1-2 years' experience in the Helpdesk/Desktop support. Roles/Responsibilities Resolving incoming client and personnel IT queries on phone. Prioritizing and resolving IT concerns and escalating serious issues to relevant stakeholders. Collaborating with internal departments to ensure that IT needs are met. Documenting processes and maintaining service desk records. Asking questions about the problem and explaining possible solutions Dealing with problems for hardware, such as servers, computers and printers, and software programs. Show more Show less