International Process || Bangalore || KVC CONSULTANTS LTD

0.0 - 5.0 years

3 - 6 Lacs

Bengaluru

Work from Office

Greetings from KVC CONSULTANTS LTD. HIRING FOR LEADING ITES MNCs - International Voice/ Non-voice Process in Bangalore Job Description PROFILE 1- Biggest IT MNC in India Process 1-- INTERNATIONAL CUSTOMER SUPPORT (Voice /Non Voice Process) Freshers Eligible Job Location - Bangalore Eligible:- Under Graduates / Graduates (excellent English comm skills mandatory ) Salary:- UPTO Rs 4.2 LPA 5 days working / 1 Side Cab available Rotational shifts/ Rotational offs Process 2-- INTERNATIONAL CUSTOMER SUPPORT (VOICE PROCESS) Job Location - Bangalore Eligible:- Graduates with 1 year plus International Voice Experience required (excellent English comm skills mandatory ) Salary:- UPTO Rs 6.5 LPA 5 days working / 1 Side Cab available Rotational shifts/ Rotational offs Process 3-- INTERNATIONAL CUSTOMER SUPPORT (VOICE/ BLENDED PROCESS) Job Location - Bangalore Eligible:- Graduates with 1 year plus International Voice/ Blended/ Non Voice Experience required (excellent English comm skills mandatory ) Salary:- UPTO Rs 5.5 - Rs 6.5 LPA 5 days working / 1 Side Cab available Rotational shifts/ Rotational offs ---------------------------------------------------------------------------------------------------------------------------------------- Roles and Responsibilities in an International Process Customer Interaction: Engage with customers over phone calls to provide support, answer queries, and resolve issues in a professional and courteous manner. Address customer concerns and provide relevant solutions, ensuring satisfaction. Issue Resolution: Identify customer problems or concerns and offer timely and effective solutions. Escalate complex issues to higher-level support teams when necessary while ensuring the customer is informed. Performance Metrics: Meet or exceed performance metrics such as Average Handling Time (AHT), Customer Satisfaction (CSAT), and First Call Resolution (FCR). Continuously work towards improving personal and team performance through self-assessment and feedback. Handling Difficult Situations: Remain calm and professional when dealing with upset or irate customers, working towards de-escalating conflicts and resolving concerns. Offer empathetic solutions, ensuring a positive customer experience despite challenges. -------------------------------------------------------------------------------------------------------------------------------------------- Schedule your interview kindly call or drop your resume on the given numbers HR AREESHA 9628373763 HR DIVYA 9821182650 HR MAHVISH 9628373766 HR Yagyanshi 9821182648 ## NO PLACEMENT CHARGES ## DIRECT INTERVIEW ## IMMEDIATE JOINING

Posted 2 weeks ago

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