About the Role We’re looking for a Support & Release Engineer with strong Java knowledge to help us scale and support our growing customer base. This role is first and foremost about keeping our systems stable, deployments smooth, and customer onboarding seamless. You’ll play a critical role in ensuring that our clients have a reliable, well-supported experience from day one. This is not a pure development role — it’s ideal for someone who is support focused but comfortable working with code to improve stability, tooling, and processes. Your Mission: Be the front line of technical support — triage issues, support customers, and liaise between business and engineering. Contribute to backend code — fix bugs, add integrations and build tools that support support. Manage our release processes — own deployments and ensure smooth, repeatable delivery of new versions. Take ownership of onboarding — make it faster, smoother, and more scalable for new clients. What You’ll Do : Support & Triage: Act as first-line support for internal teams and clients. Investigate issues, identify patterns, and escalate effectively. Release Management: Own deployments to AWS and Azure. Improve build and deployment reliability with CI/CD pipelines and automation. Customer Onboarding: Lead the technical onboarding journey for new clients. Document and improve steps to reduce friction and repetition. Bug Fixing & Stability: Fix backend bugs in Java and contribute small improvements that enhance system reliability and supportability. Tooling & Monitoring: Improve support tooling, logging, and monitoring so issues are easier to detect and resolve quickly. Collaboration: Work closely with engineering, product, and customer teams to ensure a seamless experience for customers. What You’ll Bring : Flexibility – We require high availability and flexibility in supporting our UK customers and providing them with support excellence. You could be called upon at anytime. Support-first mindset – You’re energised by solving problems and helping others succeed. You enjoy being the go-to person for resolving production issues. Release know-how – Experience co-ordinating releases and deployments with working knowledge of CI/CD and scripting (e.g.Bash). Our infrastructure is AWS & Azure. Java proficiency – Comfortable navigating Java backend codebases to fix bugs, add integrations, or enhance stability. We use Java 8, MySQL with many API integrations. Spring boot experience is a plus. Process improvement – You love finding ways to make onboarding, deployments, and support more repeatable and less manual. Strong communication – Able to collaborate across technical and non-technical teams and communicate clearly with stakeholders. Bonus Skills : Exposure to DevOps and/or CI/CD. Familiarity with web application security and best practices. Why Join Us? You’ll be a key early hire in a fast-moving, supportive, and experienced team. Reporting to the Head of Product Engineering, you’ll have the autonomy to shape support, release, and onboarding processes as we scale. You’ll work across the business and play a vital role in our customers’ success. Show more Show less

Join our dynamic AI team as AI/ML Engineer focused on backend and AI system development. You will design, develop, and scale robust backend services and AI/ML pipelines using Python (3.11+), FastAPI. Your work will involve building advanced generative AI solutions—such as retrieval-augmented generation (RAG) and agent-based workflows—leveraging large language models to solve real-world problems. Our projects span multiple verticals, including healthcare and management consulting, providing a unique opportunity to work on impactful, real-world challenges. What you will be doing: Develop and maintain scalable backend APIs and services in Python (3.11+) using FastAPI Design and implement LLM-driven solutions, including prompt engineering and intelligent AI agent workflows Build and deploy Retrieval-Augmented Generation (RAG) pipelines using vector databases (Weaviate, Neo4j, Firestore) Leverage LangChain and LangGraph frameworks for orchestrating LLM interactions and knowledge graph tasks Integrate and manage data storage with Firebase Firestore or similar NoSQL databases on Google Cloud Platform (GCP) Process, clean, and analyze text data using NLP techniques to feed into AI pipelines Collaborate with cross-functional teams to translate requirements into robust AI features and ensure production readiness Create dashboards and developer tools (using JavaScript/TypeScript) for monitoring and analytics of AI systems Ensure code quality and follow best practices (testing, CI/CD) for reliable production deployments You are a good match if you have: 3+ years of software engineering experience with a strong focus on Python (3.11+) and backend development Proficiency with FastAPI or similar Python web frameworks for building RESTful APIs Hands-on experience with large language models (LLMs) and Generative AI, including prompt engineering techniques Solid experience with LangChain and LangGraph (or equivalent orchestration frameworks) Proven track record in building RAG systems and deploying AI agents in production environments Proficient in using vector databases like Weaviate for semantic search and retrieval Strong NLP and text data processing skills (tokenization, embeddings, text analytics) Experience with Google Cloud Platform (GCP) services and Firebase Firestore (or other NoSQL databases) Basic proficiency in JavaScript/TypeScript for developing internal dashboards or front-end components Excellent communication, teamwork and problem-solving skills is must You get extra points for: Experience with other cloud platforms (AWS, Azure) and cloud-native architectures Familiarity with containerization (Docker, Kubernetes) and CI/CD pipelines Experience with frontend frameworks (React, Vue) or visualization libraries for dashboards Why join us? You’ll be a key early hire in a fast-moving, supportive, and experienced team. Reporting to the Head of Product Engineering, you’ll have the autonomy to shape support, release, and onboarding processes as we scale. You’ll work across the business and play a vital role in our customers’ success. Show more Show less