International Voice/ Chat Process Associate /Senior Associate/Team Lead

Role Overview: You should have 1-8 years of work experience in the International voice process and chat process. It is mandatory to have experience in the International voice process and international chat process. Experience in the US Voice Process and International HR Helpdesk is preferred. You should have a good understanding of various processes of core HR Operations, HR Systems/applications, and case management tools like ServiceNow and Workday. Understanding of Service level agreements and Telephony tools like Avaya is required. Additionally, you must be flexible with rotational shifts. Key Responsibilities: - Work in the International Voice/ Chat Process in Bangalore - Handle International HR Helpdesk queries - Utilize various HR Systems/applications and case management tools - Adhere to Service level agreements - Operate Telephony tools such as Avaya - Be flexible with rotational shifts Qualifications Required: - 1-8 years of work experience in International voice process, chat process - Experience in International HR Helpdesk preferred - Experience in US Voice Process preferred - Good understanding of core HR Operations processes - Familiarity with HR Systems/applications like ServiceNow, Workday - Knowledge of Service level agreements and Telephony tools like Avaya (Note: No additional details of the company were present in the provided job description),