Job Title: Customer Relationship Manager Location: Mumbai/Chennai Type: Full-Time; 5 days a week About the Role: We are seeking a proactive and client-focused Customer Relationship Manager (CRM) to strengthen relationships with our clients and ensure exceptional service delivery. As part of a dynamic consulting team, you will act as the key point of contact, supporting client retention and driving satisfaction. Key Responsibilities: Serve as the primary liaison between the firm and assigned clients. Understand client needs and ensure services are aligned to business goals. Coordinate with internal teams to ensure timely and successful delivery. Handle client inquiries, concerns, and feedback professionally and promptly. Identify upselling or cross-selling opportunities to support business growth. Maintain CRM systems and generate reports on client engagement and satisfaction. Qualifications: Bachelor’s degree in Business, Marketing, or related field. 2+ years of experience in client relationship or account management, preferably in consulting or professional services. Excellent communication and interpersonal skills. Strong organizational skills and attention to detail. Proficiency in CRM tools (e.g., Salesforce, HubSpot, Zoho CRM ). What We Offer: Competitive salary and benefits Collaborative and professional work environment Opportunities for career growth and development Show more Show less

Company Description International Research Institute for Manufacturing (IRIM) is a global research, management consulting, and training firm dedicated to the manufacturing sector. More than 500 leading Indian organizations engage with IRIM every year to build strong manufacturing processes. The core areas of focus include Manufacturing and Supply Chain Performance Improvement, Sustainability Diagnostics, Strategies for Green Manufacturing, Advanced Academic Research, and Benchmarking. Role Description This is a full-time, on-site role as a Business Development Manager located in Mumbai. The Business Development Associate will be responsible for lead generation, market research, and communication. The day-to-day tasks will include presenting the institute's services, conducting market research to identify potential clients, and effectively communicating with prospects. Qualifications Presentation Skills and Presentations Lead Generation and Sales Conversion Effective Communication skills Proven track record of business development or sales experience Strong analytical and problem-solving skills Bachelor's degree in Engineering Experience in the manufacturing industry is a plus Show more Show less

Business Development Associate – Chennai and Mumbai Company Profile The International Research Institute for Manufacturing (IRIM) is a global research, management consulting, and training firm dedicated to the manufacturing sector. With expertise in Manufacturing and Supply Chain Performance Improvement, Sustainability Diagnostics, Strategies for Green Manufacturing, Advanced Academic Research, and Benchmarking, IRIM is recognized as a leader in the industry. More than 500 leading Indian organizations partner with IRIM each year to strengthen their manufacturing processes and improve business performance. Role Description This is a full-time, on-site role for a Business Development Associate located in Chennai or Mumbai. The Business Development Associate will be responsible for generating leads, building relationships with prospective clients, and closing sales. The Business Development associate will play a key role in driving the growth and success of IRIM's business. Key Responsibilities: Lead Generation: Research and identify potential clients through online platforms, databases, and other sources. Client Engagement: Reach out to prospective clients via cold calls, emails, and social media to present our products/services. Sales Process: Understand customer profile, provide product/service information, and follow up to close sales. Relationship Management: Build and maintain strong relationships with clients to ensure long-term business growth. Data Management: Maintain accurate records of client information and sales activities in the CRM system. Target Achievement: Meet or exceed sales targets and KPIs. Feedback & Reporting: Gather customer feedback and share insights with the team to improve product offerings. Key Skills and Qualifications required: Work Experience: Minimum 2-5 years, preferably in Inside Sales (or) Business Development roles. Bachelor’s degree in core engineering disciplines preferred. Strong Analytical and Market Research skills. Lead Generation and Networking abilities. Ability to work well in a team and independently. Proficiency in MS Office and CRM software. Strong communication, Negotiation and spoken language skills. Strong presentation skills with prior experience in cold calling is mandatory. Professional Level Fluency in English and Hindi is mandatory. Experience in the manufacturing industry and knowledge of manufacturing processes will be an added advantage. Location: Chennai or Mumbai Employment Type: Full-time, Onsite CTC Offered: 8 -12 LPA (Depending on the profile) Show more Show less