International Customer Support

Job Description – Customer Support Associate (International Process – Voice / Non-Voice | E-Commerce) Location: Near Noida Sector 16 Metro Station Employment Type: Full-Time Joining: Immediate Joiners Preferred About the Role We are hiring enthusiastic Customer Support Associates for our International Voice/Non-Voice E-Commerce Process. The role includes handling customer queries, resolving issues, and delivering an excellent customer experience. Eligibility Criteria Graduates only (mandatory) Must have excellent spoken English, good grammar, and correct sentence formation Freshers can apply Experienced candidates must have valid documents Age Limit: 18–30 years No targets & no pressure Work Schedule 6 days working, 1 rotational weekly off 9-hour shift, including 1-hour break Shift Details Female employees: Day shift till 8 PM maximum Male employees: 24×7 rotational shifts (includes night shift) Night Shift Travel Allowance: ₹2,000 per month (for employees working in night shift) Salary Structure For Freshers: ₹20,000 in-hand ₹24,000 CTC + PLI For Candidates with Minimum 6 Months Experience: ₹24,000 in-hand ₹28,000 CTC + PLI (PLI = Performance Linked Incentive) Key Responsibilities Handle customer issues via calls, chats, or emails (voice & non-voice) Provide accurate information and effective solutions Maintain professionalism and quality standards Ensure timely resolution of customer concerns Follow all process guidelines and work ethics