international customer support agent

Job Description

An International Voice Process Billing job involves handling customer billing inquiries and issues for international clients via phone. This role requires strong communication skills, patience, and the ability to resolve billing discrepancies while maintaining customer satisfaction. Responsibilities include addressing billing questions, processing payments, managing accounts, and ensuring compliance with company policies. Key Responsibilities: Handling Inbound and Outbound Calls: Engaging with international customers via phone to address billing inquiries, resolve issues, and provide support. Billing Inquiries and Issue Resolution: Addressing customer questions about invoices, payments, and account statements. Investigating and resolving billing discrepancies and disputes. Payment Processing: Assisting customers with making payments, setting up payment plans, and ensuring accurate payment application. Account Management: Verifying customer information, updating billing records, and maintaining accurate account details. Compliance: Ensuring adherence to company policies, regulatory requirements, and data privacy standards. Documentation: Accurately documenting all customer interactions and actions taken in the system. Collaboration: Working with internal teams (e.g., billing, customer service) to resolve complex billing issues. Customer Satisfaction: Providing excellent customer service and building positive relationships with clients. Maintaining Records: Ensuring that all billing records are accurate and up-to-date. Required Skills: Communication Skills: Excellent verbal and written English communication skills are essential for interacting with international clients. Customer Service Skills: Strong customer service orientation, patience, and the ability to handle difficult situations calmly. Problem-Solving Skills: Ability to analyze situations, identify root causes, and find effective solutions. Technical Skills: Proficiency in using billing software, CRM systems, and other relevant computer applications. Attention to Detail: Accuracy and attention to detail are crucial for maintaining accurate records and processing payments correctly. Time Management: Ability to manage a high volume of calls and prioritize tasks effectively. Job Types: Full-time, Permanent Pay: ₹21,052.35 - ₹31,232.62 per month Experience: International voice process: 1 year (Required) Language: English (Required) Hindi (Preferred) Work Location: In person