International Customer Service Advisor

We are hiring dedicated and enthusiastic individuals for the role of International Customer Support Executive. You will be responsible for handling customer queries through a chat-based platform in a simulated environment. This role demands excellent written communication skills, quick problem-solving abilities, and a strong customer-first mindset.

Roles and Responsibilities:

• Respond to customer queries via live chat or email in a professional, courteous, and timely manner.
• Understand customer needs and provide accurate information or resolve issues efficiently.
• Follow communication scripts and workflows where applicable, while maintaining a natural and friendly tone.
• Document all customer interactions clearly and concisely in the system.
• Escalate complex issues to the appropriate department or supervisor when necessary.
• Maintain product knowledge and stay updated on service offerings, policies, and procedures.
• Meet performance metrics such as response time, resolution time, and customer satisfaction.
• Ensure a high level of customer satisfaction through proactive support and empathetic communication.

Required Skills & Qualifications:

• Excellent written English with strong grammar and punctuation skills.
• Strong reading comprehension and problem-solving abilities.
• Familiarity with MS Office tools, email writing, and internet browsing.
• Ability to multitask and work in a fast-paced environment.
• Previous customer service experience (preferred but not mandatory).
• Willingness to work in rotational shifts (if applicable to the role).

Eligibility Criteria:

• Experience:
• Freshers: Basic salary ₹16,000 per month
• Experienced (1 year or more): Salary up to ₹30,000 (based on interview performance)
• Excellent command of English (both grammar and comprehension)
• Good typing speed and accuracy
• Basic knowledge of MS Office, email writing, and internet usage
• Willingness to work in rotational shifts (if applicable)

Selection Process:

1st Round – Essay Writing (Online)

2nd Round – In-Office Assessment (Shortlisted Candidates Only):

3rd Round – Walk-in Interview:

Additional Tips:

• Ensure a stable internet connection and proper audio/video setup for virtual rounds
• Dress formally for the interview process
• Be prompt and professional in communication

Job Types: Full-time, Permanent

Pay: ₹16,000.00 - ₹30,000.00 per month

Benefits:

• Provident Fund

Schedule:

• Night shift

Supplemental Pay:

• Performance bonus

Work Location: In person