International Customer Care Executive – US Process (Night Shift)

Job Title: International Customer Care Executive – US Process (Night Shift)

Company: Benda Infotech

Location: Newtown, Kolkata (On-site)

Experience: 0 to 3 years

Shift Timing: Night Shift – 8:00 PM to 5:00 AM (Monday to Friday)

Salary: ₹15,000 to ₹30,000 per month (Based on experience and last drawn salary)

Job Responsibilities:

• Handle inbound and outbound calls, emails, and chats for US-based customers.
• Provide excellent customer service by resolving queries, complaints, and issues promptly and professionally.
• Maintain records of customer interactions and follow up for resolution.
• Adhere to quality standards and ensure high levels of customer satisfaction.
• Work collaboratively with the internal team for process improvements and escalations.
• Stay updated with product knowledge and company policies.

Key Skills Required:

• Excellent communication skills in English (spoken and written).
• Customer-centric attitude with problem-solving ability.
• Basic computer knowledge and typing speed.
• Flexibility to work in night shifts and handle pressure.

Eligibility:

• Minimum qualification: 12th pass or any graduate.
• Freshers and experienced candidates (up to 3 years) are welcome.
• Immediate joiners preferred.

Why Join Us:

• Friendly work culture and supportive team.
• Growth opportunities within the company.
• Fixed night shift – no rotational shift hassles.
• Attractive performance incentives.

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

• Paid sick time

Schedule:

• Fixed shift
• Monday to Friday
• Night shift

Supplemental Pay:

• Performance bonus

Ability to commute/relocate:

• New Town, Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (Required)

Language:

• English (Required)

Location:

• New Town, Kolkata, West Bengal (Required)

Shift availability:

• Night Shift (Required)

Work Location: In person

Speak with the employer
+91 9147736083Expected Start Date: 11/08/2025