International Chat Process

International Chat Support Executive – Job DescriptionAbout the Role

We are looking for customer-focused and detail-oriented candidates for the International Chat Support process. The role involves assisting international customers through chat, email, and other digital communication channels, resolving queries, handling complaints, and providing accurate information about products and services.

The ideal candidate should have strong written communication skills, good problem-solving abilities, and the ability to manage multiple customer conversations efficiently while maintaining high service standards.

Key Responsibilities

• Customer Support: Handle customer inquiries through chat, email, and other digital channels.
• Query Resolution: Provide accurate and timely solutions to customer questions and concerns.
• Complaint Handling: Resolve customer complaints professionally in accordance with company policies and procedures.
• Product Information: Provide clear and accurate information about products, services, and related processes.
• Escalation Management: Escalate complex or unresolved issues to supervisors or the relevant departments.
• Multitasking: Manage multiple customer conversations simultaneously while maintaining response quality.
• Customer Satisfaction: Ensure a positive customer experience through professional and effective communication.
• Documentation: Maintain accurate records of customer interactions, queries, and resolutions.
• Process Compliance: Follow established service guidelines, quality standards, and communication protocols.

Qualifications and Experience

• Educational Qualification: Any graduate.
• Experience: 0–5 years of relevant experience in chat support, email support, or non-voice processes.
• Communication Skills: Strong written English communication and comprehension skills.
• Customer Handling: Ability to understand customer concerns and provide appropriate solutions.
• Technical Skills: Basic computer knowledge and familiarity with digital communication tools.
• Multitasking Ability: Ability to handle multiple chats efficiently and work in a target-driven environment.

Job Details

• Job Title: International Chat Support Executive
• Industry: BPM / BPO
• Department: Customer Success, Service and Operations
• Role Category: Non-Voice Customer Support
• Employment Type: Full-time
• Experience Required: 0–5 Years
• Work Mode: On-site
• Work Schedule: To be confirmed with the employer

Key Skills Required

• International Chat Support
• Non-Voice Process
• Email Support
• Customer Service and Customer Support
• Written Communication Skills
• Customer Query Resolution
• Complaint Handling
• Escalation Management
• Multitasking
• Digital Customer Support
• Problem-Solving Skills
• Basic Computer Knowledge

Preferred Candidate Profile

Candidates should have strong written communication skills, a customer-oriented mindset, and the ability to handle international customer queries professionally. Freshers and experienced candidates are welcome to apply, provided they meet the communication and role requirements. Prior experience in chat or email support will be an added advantage.

Pay: ₹100,000.00 - ₹400,000.00 per year

Work Location: In person