International BPO process trainer

Urgent hiring for trainer International US process

Must have minimum 3 years of experience in As trainer in international for customer service role

Must have Traning experience in BPO International Process

He Will be part of new client and new scope transition

He Will actively be involved in OJT phase of Freshers

He Need to address process gaps and suggest improvements to the Team Lead

Coaching the agents on short falls and track their improvements

To be a good motivator and maintaining the teams performance

Responsible for creating and administering on going training programs for new and current employees

l Will be responsible for Preparing Account Manual Test, Process Audit, Call Audit, Preparing Training Material Roles and Responsibilities

Job Type: Full-time

Pay: ₹30,000.00 - ₹55,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Experience:

• International bpo trainer: 3 years (Required)
• International bpo US Process Trainer: 1 year (Preferred)

Language:

• Excellent English (Required)

Location:

• Mumbai, Maharashtra (Preferred)

Shift availability:

• Night Shift (Required)

Willingness to travel:

• 100% (Required)