International BPO Process

Job Description

Customer Engagement : Interact with international customers via phone to provide information on travel packages, bookings, and services while maintaining a high standard of customer service. Sales Conversion : Proactively identify customer needs and convert inquiries into sales, meeting or exceeding monthly sales targets. Product Knowledge : Stay updated on travel-related products, destinations, pricing, promotions, and policies to assist customers effectively. Issue Resolution : Handle customer queries and complaints promptly, ensuring a smooth resolution and maintaining customer satisfaction. Documentation & Follow-Up : Maintain accurate records of interactions and follow up on leads to ensure successful bookings and repeat business. Job Types: Full-time, Permanent Pay: ₹360,000.00 - ₹540,000.00 per year Benefits: Provident Fund Schedule: Rotational shift Supplemental Pay: Performance bonus Experience: International voice process: 1 year (Required) Work Location: In person