International BPO Executive

0 - 31 years

1 - 2 Lacs

marathahalli bengaluru/bangalore

Posted:1 day ago| Platform: Apna logo

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Skills Required

Work Mode

On-site

Job Type

Full Time

Job Description

Customer Assistance: Provide prompt and professional support to customers via phone, email, chat, or social media, resolving inquiries, complaints, and technical issues effectively. Problem Resolution: Identify customer needs, troubleshoot problems, and offer appropriate solutions or escalate complex issues to the relevant department. Product Knowledge: Maintain in-depth knowledge of company products, services, and policies to deliver accurate information and guidance to customers. Record Keeping: Accurately document customer interactions, feedback, and resolutions using CRM systems or other internal tools. Customer Satisfaction: Strive to improve customer experience by maintaining a friendly and empathetic attitude, ensuring high levels of customer satisfaction and loyalty.

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