International Blended Process - AIR INDIA

Job Title: International Blended Process Executive (Air India – Non-Sales)

Location: Sector 18, Gurgaon

Process: Air India – International Blended (80% Chat + 20% Voice)

Shift: Rotational / Night Shift (as per international process)

Working Days: 6 days working

Salary: Max 35K CTC

Job Description:

We are hiring for an International Blended Process Executive to support Air India’s global passengers. This is a non-sales, non-target-based international support role, with 80% chat and 20% voice communication. The role focuses on providing excellent customer service, resolving queries, and ensuring a smooth customer experience.

Key Responsibilities:

• Handle customer interactions primarily via chat (80%) and occasional calls (20%)
• Assist customers with booking queries, cancellations, flight changes, refunds, baggage issues, and other travel-related concerns
• Deliver clear, concise, and grammatically correct responses in English
• Ensure high customer satisfaction through effective query handling and resolution
• Convince and guide international travelers in a polite and professional manner
• Log all interactions in the CRM and escalate complex issues appropriately

Candidate Requirements:

• Minimum 6 months to 1 year of experience in customer support or sales (international preferred)
• Must have excellent English communication skills (written and spoken)
• Good typing speed and multitasking ability
• Strong problem-solving, listening, and convincing skills
• Willingness to work in rotational shifts and 6 days a week

Salary Package:

• ₹35,000 CTC – for candidates with 1 year experience
• ₹30,000 CTC – for candidates with 6 months experience
• Fixed salary with no sales or targets

Perks:

• Opportunity to work with a prestigious brand – Air India
• Professional work environment
• Growth and learning opportunities in international customer service

Job Types: Full-time, Permanent

Pay: Up to ₹35,000.00 per month

Benefits:

• Cell phone reimbursement
• Commuter assistance
• Flexible schedule
• Food provided
• Health insurance
• Internet reimbursement
• Leave encashment
• Life insurance
• Paid sick time
• Paid time off
• Provident Fund

Schedule:

• Day shift

Supplemental Pay:

• Commission pay
• Joining bonus
• Overtime pay
• Performance bonus
• Quarterly bonus
• Shift allowance
• Yearly bonus

Application Question(s):

• How much do you rate your English Communication Skill out of 10?
• What's your current in-hand salary?

Education:

• Higher Secondary(12th Pass) (Preferred)

Language:

• English (Preferred)

License/Certification:

• 6 month experience in Sales or Customer Support (Preferred)
• Experience in INTERNATIONAL CALLING Related Process ? (Preferred)

Location:

• Gurgaon, Haryana (Preferred)

Work Location: In person

Speak with the employer
+91 7836095291