Internal Auditor

Key Responsibilities:

1. **Lead Generation Department:

• Audit tele-caller productivity and lead conversion effectiveness.

• Evaluate quality of customer interaction, adherence to fair practice, and compliance with communication protocols.

• Identify training needs and recommend process improvements based on findings.

2. **Credit Department:

• Perform daily audits of new loan disbursals – both manually and system-approved.

• Review manually approved repeat loans and sample declined loans to assess credit decision quality.

• Monitor adherence to credit underwriting norms and documentation policies.

3. **Collection Department:

• Monitor collection executives’ performance, call logs, and follow-ups, especially on PTP commitments.

• Check real-time connectivity.

• Review agency collections, incentives, and audit collection efforts against delinquency trends.

4. **Customer Service Team:

• Evaluate resolution timelines, communication quality, and query closure processes.

• Audit interactions across email, call, and chat channels for service consistency and compliance.

• Track escalations and identify areas of recurring customer dissatisfaction.

5. **Grievance Redressal and Legal:

• Audit grievance redressal logs and track TAT for resolution.

• Review allocation and progress of legal cases, including proper documentation and timely follow-ups.

• Ensure proper tagging and closure of customer grievances in line with regulatory expectations.

6. **Accounts and Finance:

• Review incentive calculation and disbursement processes for accuracy.

• Validate documentation of accounting entries related to customer refunds, penalties, and reconciliations.

• Assist in cross-checking financial reporting inputs from an operational accuracy standpoint.

7. **Human Resources (HR):

• Audit onboarding, attendance, and process adherence as per SOP.

• Support audit of training programs and measure their effectiveness via operational audit outcomes.

Job Type: Full-time

Pay: ₹35,000.00 - ₹45,000.00 per month

Benefits:

• Flexible schedule
• Health insurance
• Paid sick time
• Provident Fund

Schedule:

• Day shift

Work Location: In person